Axisoft Tech 2460 manual Faulty configuration

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	AXIS 2460 User’s Manual		Troubleshooting		57
	Symptoms	Possible causes	Remedial actions

	Cannot access the connected	Faulty configuration.	Check that the COM-port is set to use a modem and that the
	modem.		modem is correctly configured.
		Faulty cabling.	Check the power supply and the serial connection.
	Poor quality images.	The Display Properties are	Open the Display Properties in your desktop and configure your
		incorrectly configured for	display to show at least 65000 colors, i.e. at least 16-bit.
		your desktop.	Note: Using only 16 or 256 colors on your computer will produce
			dithering artifacts in the image.
		The camera is not focused	Refocus the camera(s).
		correctly.
	The Video Player does not	ActiveX disabled.	Make sure that ActiveX is enabled in Microsoft Internet Explorer.
	function / no live images.
		Wrong browser	Microsoft Internet Explorer must be used to view live images and
			recordings.

Note: If you still have a problem after reading this information, please contact your reseller or visit the Axis Support Web at www.axis.com/techsup/

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Contents Axis Network DVR User’s Manual Axis 2460 User’s Manual Table of Contents Axis 2460 User’s Manual Features and Benefits Product OverviewAxis 2460 User’s Manual Product Overview Product Overview Axis 2460 User’s Manual Axis 2460 User’s Manual Product Overview Product Overview Axis 2460 User’s Manual Description Front PanelAxis 2460 User’s Manual Description Description Axis 2460 User’s Manual Rear PanelChecking The Hardware Inventory Mounting the RecorderAxis 2460 User’s Manual Checking The Hardware Inventory Network Installation Installing the Axis 2460 Network DVRInstalling the Axis 2460 Network DVR Verifying and Completing the Installation From Your Browser Connecting Your Computer Using the Null Modem Cable Installing via the Null Modem CableCreating a Dial-Up Networking Connection Click Configure Verifying the Connection and Completing the InstallationConnecting and Configuring Cameras Complete Camera SettingsConnecting and Configuring Cameras Axis 2460 User’s Manual Pan Tilt Zoom Input/Modulation for CameraSetting up Events and Alarms Axis 2460 User’s Manual Setting up Events and AlarmsAbout Events Recording Options OverviewCreating a Simple Event Axis 2460 User’s Manual Setting up Events and AlarmsCreating an Alarm-Controlled Event Configuring AlarmsConfiguring an Alarm Input Output Relay SettingsComplete Event Settings Editing Events Event is ActivatedEdit Event Alarm Input Settings Time Period SettingsRecording Buffer Settings Pan/Tilt/Zoom ControlOutput Relay Complete Alarm Settings Send an email to email address when this event occursInput Settings Event Examples Example 1 Smoke detectionExample 2 Night time entry Example 3 Entry to Boiler Room at night Working with Recordings Recordings ListWorking with Recordings Axis 2460 User’s Manual Viewing a Recording Searching for a RecordingAxis 2460 User’s Manual Working with Recordings Locking a Recording Simple Playback Axis Video PlayerTime Zoom Alarm InputsOther Functions Creating an AVI MovieAbout Codecs Accessing The System Options System OptionsAxis 2460 User’s Manual System Options System Options Axis 2460 User’s Manual System Options OverviewNetwork Settings Automatic ConfigurationManual Configuration Event Message Settings Mail SettingsBandwidth Control Mail ServersSystem Log Message Settings Mail Reply SettingsCOM-Ports Modem Settings Using a Pan/TIlt/Zoom deviceCommunication Settings Date & Time ISP SettingsCurrent Network DVR Time New Network DVR TimeSystem Options Axis 2460 User’s Manual Adding Users UsersDeleting Users Firewall SettingsChanging the properties for existing Users Adding Allowed IP AddressesMaintenance Advanced MaintenanceSupport Axis 2460 User’s Manual Factory Default Settings Factory Default SettingsSelecting the Recording Mode Appendix a Recording Storage and ReductionRecording Storage and Reduction Axis 2460 User’s Manual Mode NormalPriority Approximate Storage TimesStatus LED Indicators Axis 2460 User’s Manual Appendix B The LED IndicatorsAxis 2460 User’s Manual Troubleshooting Appendix C TroubleshootingChecking the Firmware Pinging Your IP AddressTroubleshooting Axis 2460 User’s Manual Symptoms, Possible Causes and Remedial ActionsFaulty configuration Other IP Setup Methods Axis 2460 User’s Manual Appendix D Other IP Setup MethodsInstalling the Axis IP Installer Using the Axis IP InstallerSetting the IP Address with Axis IP Installer Axis 2460 User’s Manual Other IP Setup MethodsOther IP Setup Methods Axis 2460 User’s Manual Appendix E Updating the Firmware Obtaining Updated Firmware Updating the FirmwareChecking the Firmware Version Axis 2460 User’s Manual Updating the FirmwareInstalling Hard Disks Axis 2460 User’s Manual Appendix F Installing Hard DisksAxis 2460 User’s Manual Installing Hard Disks RS-232 Serial Connectors Appendix G Unit ConnectorsUnit Connectors Axis 2460 User’s Manual Pinout InformationI/O Terminal Block Connector Connector PinoutAxis 2460 User’s Manual Unit Connectors Relay Output Controlling and MonitoringDigital Inputs Querying the Status of Digital InputsBNC Video Inputs Ethernet Network ConnectorBNC Video Outputs About RS-485Supply Schematic Diagram With Possible ApplicationsAxis 2460 User’s Manual Technical Specifications Appendix H Technical SpecificationsTechnical Specifications Axis 2460 User’s Manual Index Index