Philips TH-37PR10U operating instructions Troubleshooting, Plasma Display panel, Symptoms Checks

Troubleshooting

Before you call for service, determine the symptoms and make a few simple checks as shown below.

		Symptoms		Checks
	Picture		Sound
				Electrical Appliances
		Interference	Noisy Sound	Cars / Motorcycles
				Fluorescent light
		Normal Picture	No Sound	Volume
				(Check whether the mute function has been activated on the remote control.)
				Not plugged into AC outlet
		No Picture	No Sound	Not switched on
				PICTURE and BRIGHTNESS/Volume setting
				(Check by pressing the power switch or stand-by button on the remote control.)
		No Picture	Normal Sound	If a signal with a non-applicable color system format, or frequency is input, only the input
				terminal indication is displayed.
		No Color	Normal Sound	Color controls set at minimum level. (see page 22, 23)
				COLOR SYSTEM (see page 33)
No remote control operations can be performed.				Check whether the batteries have discharged completely and, if they have not, whether they
				were inserted properly.
				Check whether the remote control sensor is exposed to an outdoor light or a strong fluorescent
				light.
				Check whether the remote control designed specifically for use with the unit is being used.
				(The unit cannot be operated by any other remote control.)
A cracking sound is sometimes heard from the unit.				If there is nothing wrong with the picture or sound, this is the sound of the cabinet undergoing
				very slight contractions in response to changes in the room temperature. There are no adverse
				effects on the performance or other aspects.
The top or bottom of the picture on the screen is cut				Adjust the position of the picture on the screen.
off when I use the zoom function.
Areas at the top and bottom of the screen where				When using a video software program (such as a cinema size program) with a screen wider
the image is missing appear when I use the zoom				than one in the 16:9 mode, blank areas separate from the images are formed at the top and
function.				bottom of the screen.
I can hear sounds coming from inside the unit.				When the power is turned on, a sound of the display panel being driven may be heard: This is
				normal and not indicative of malfunctioning.

This Plasma Display uses special image processing. Hence a slight time lag may occur between image and audio, depending on the type of input signal. However, this is not a malfunction.

Plasma Display panel

	Symptoms	Check
The screen darkens slightly when bright pictures with		The screen will darken slightly when photos, still images of a computer or other pictures with
minimal movements are shown.		minimal movements are shown for an extended period. This is done to reduce image retention
		on the screen and the shortening of the screen’s service life: It is normal and not indicative of
		malfunctioning.
It takes a while for the picture to appear.		The unit digitally processes the various signals in order to reproduce esthetically pleasing
		images. As such, it sometimes takes a few moments for the picture to appear when the power
		has been turned on, when the input has been switched or when the images for the main picture
		and sub picture on the two screens are swapped.
The edges of the images flicker.		Due to the characteristics of the system used to drive the panel, the edges may appear to flicker
		in the fast-moving parts of the images: This is normal and not indicative of malfunctioning.
The brightness on both sides of images in NORMAL		When viewing the side panels at the “BRIGHT” or “MID” setting, the brightness on both sides
mode changes.		may change depending on the kind of program shown: This is normal and not indicative of
		malfunctioning.
Some parts of the screen do not light up.		The plasma display panel is manufactured using an extremely high level of precision technology,
		however, sometimes some parts of the screen may be missing picture elements or have luminous
		spots. This is not a malfunction.
		Do not allow a still picture to be displayed for an extended period, as this can cause a permanent
		image retention to remain on the Plasma Display.
		Examples of still pictures include logos, video games, computer images, teletext and images
		displayed in NORMAL mode.
		Note:
		The permanent image retention on the Plasma Display resulting from fixed image use is not
Image retention appears		an operating defect and as such is not covered by the Warranty.
		This product is not designed to display fixed images for extended periods of time.

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