Limited Warranty (cont’d)
EXCHANGE INSTRUCTIONS
To exchange your product with Philips (per the warranty conditions stated previously), remember:
• If you exchange the product within 90 days of the original purchase, there is no cost to you.*
•If you exchange the product more than 90 days after but less than one year after the day of original purchase, contact Philips at
•If you do not have your original sales receipt, or if you have any questions, call Philips at
To obtain a replacement product from Philips:
1.Contact Philips at
2.Complete the Exchange Form below.
3.Pack the product and its accessories in the original box or a suitable alternative.You will receive replacement accessories with your replacement product. For packing details, call Philips at
4.Put the completed Exchange Form, a copy of the original sales receipt, and the proper payment amount into an envelope. DO NOT SEND CASH. Do not staple or clip these items together. Label the envelope “Return Documents Enclosed.” Place this envelope in the box with the product.
5.Seal the box with packing tape and return the product via United Parcel Service (UPS), insured and freight prepaid, to:
Philips Exchange Program Suite A
406 North Irish Street
Greeneville,TN 37745
ATTENTION: DVD EXCHANGE
A replacement will be sent to you via UPS within 48 business hours of Philips’ receipt of the product.
*When it is necessary for you to ship the product to Philips for exchange, you will pay the shipping costs for shipment to Philips. Philips will pay the shipping costs when returning a product to you.
EXCHANGE FORM
Your Address (street address to which replacement should be delivered, no P.O. boxes allowed):
Name: |
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Street Address: |
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City: |
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Phone (day): | Phone (night): |
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Exchange Fee: |
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Method of Payment: (Check one. Please, no cash or CODs.) |
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_____ | Check/Money order | Check/Money order No. |
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| Account number |
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| Expiration date | ||
_____ | American Express | ___________________________ | __________ | ||||||
_____ | Visa | ___________________________ | __________ | ||||||
_____ | Novus/Discover | ___________________________ | __________ | ||||||
_____ | Mastercard | ___________________________ | __________ |
Signature: _____________________________________________________________
Detailed reason for return, use additional paper if necessary: _____________________________________________
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Remember, the return box should include the following: |
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• | The product, |
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| • | Accessories supplied with the product, and | ||
• | Completed Exchange Form and sales receipt, | • | Payment, if applicable. |