Philips PFL40X7H/60 Picture issues, Sound issues, There is a picture but sound quality is poor

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Some devices may require you to manually enable HDMI audio output. If HDMI audio is already enabled but you still cannot hear audio, try changing the digital audio format of the device to PCM ('Pulse Code Modulation'). Refer to the documentation accompanying your device for instructions.

Picture issues

The TV is on, but there is no picture or the picture is distorted:

∙Make sure that the antenna is properly connected to the TV.

∙Make sure that the correct device is selected as the display source.

∙Make sure that the external device or source is properly connected.

There is sound but no picture:

Make sure that the picture settings are set correctly.

There is poor TV reception from an antenna connection:

∙Make sure that the antenna is properly connected to the TV.

∙Loud speakers, unearthed audio devices, neon lights, high buildings and other large objects can influence reception quality. If possible, try to improve the reception quality by changing the antenna direction or moving devices away from the TV.

∙If reception on only one channel is poor, fine-tune this channel.

There is poor picture quality from connected devices:

∙Make sure that the devices are connected properly.

∙Make sure that the picture settings are set correctly.

The TV did not save your picture settings:

Make sure that the TV location is set to [Home]. You can change and save settings in

this mode.

The picture does not fit the screen; it is too big or too small:

Try a different picture format.

The picture format keeps changing with different channels:

Try applying specific picture format instead of [Auto zoom].

The picture position is incorrect:

Picture signals from some devices may not fit the screen correctly. Check the signal output of the device.

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The picture from broadcasts is scrambled:

You may need a Conditional Access Module to access content. Check with your service operator.

An "e-sticker" banner displaying information appears on the TV display: The TV is in [Shop] mode. To remove the e-sticker, set the TV to [Home] mode, then restart the TV. See Set up your TV > Other settings > Location (Page 40).

The computer display on the TV is not stable:

∙Make sure that your PC uses the

supported resolution and refresh rate. See Product specifications > Display resolutions (Page 59).

∙Change the TV picture format to [Unscaled].

Sound issues

There is a picture but sound quality is poor:

If no audio signal is detected, the TV automatically switches the audio output off

—this does not indicate malfunction.

∙Make sure that all cables are properly connected.

∙Make sure that the volume is not muted or set to zero.

∙Make sure that the TV speaker setting is selected. Press ADJUST, select [Speakers], then select [TV].

∙Make sure that the TV audio output is connected to the audio input on the HDMI-CEC enabled or EasyLink compliant home theatre device. Sound should be heard from the home theatre speakers.

∙

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Contents PFL40x7H/12 PFL40x7K/12 PFL40x7T/12 PFL40x7H/60 PFL40x7T/60 EN Addendum IT Documento aggiuntivo SR Dodatak Contents TV tour Rear controls Remote controlTV controls Intuitive menusYour TV Network and the Internet EasyLink controlsSmartphone control Ensure that your TV and smartphone areRisk of electric shock or fire SafetyImportant information Lock the TV Screen careCompliance with EMF Pixel characteristicsCE compliance Device’s ability to consume PlayReady Content. This device uses PlayReadyTrademarks and copyrights PlayReady Final ProductsThis TV is designed with energy-efficient SustainabilityEnergy efficiency End of useHelp and support Watch TV Switch TV on or offAdjust TV volume Switch the TV onManage channel lists Switch TV channelsManage favourites Listen to digital radio Use smart settingsSelect a source From broadcaster View programme guideChange picture format Play files from computer View mediaFrom the Internet What you can do∙ Show info Display the file information Listen to music Play files from USBPlay options ∙ Stop Stop playback ∙ Repeat Repeat a videoWhat you need Browse Smart TVReload Access Smart TV Applications AppsPress Options and access any Smart TV optionsDownload the video Remote controlRent online videos What you can doInteractive TV Access interactive TV∙ You can pause a programme for a maximum of 90 minutes Install USB hard drivePause TV Pause a live TV broadcast Preferences Programme guide From network Switch to a digital TV channel Press to start formattingStart recording Select a date from the pop-up window, then press OK Watch recordingsAdd a game console Game settingPlay games Manage recordingsView Text Clock Set locks and timersSleeptimer TextParental rating Use EasyLink∙ Display the TV Home menu Press Select Setup TV settings EasyLink TV speakersControl devices simultaneously Select speaker outputListen to another device while TV is in standby Synchronise audioRetain picture quality Maximise video displayLoad TV wallpaper Switch onLocks and timers Sleeptimer View SceneaPicture and sound Settings assistantMore picture settings ∙ Reset Reset to default factory settingsAutomatic install Channel settingsMore sound settings Reset picture and soundFine-tune analogue channels Install analogue channelsInstall digital channels ∙ Compatible software versions Update channel listCheck the country setting Copy channelsSatellite Satellite settingsInstall satellite channels Audio language Language settingsAdd and remove satellites Menu languageSubtitles on digital channels Universal access settingsHearing impaired access Visually impaired accessLocation Other settingsPlacement TV demoUpdate from digital broadcast Update softwareRestore default settings Update with USBPb Pr About cablesCable quality Connect the disc player to the TV with an Hdmi cable Connect devicesBlu-ray or DVD disc player TV receiver Video recorder Connect the game console to the TV with an Hdmi cable Game consoleHome theatre Connect the digital camcorder to the TV with an Hdmi cable Digital cameraDigital camcorder Connect the digital camera to the TV with a USB cableConnect the USB hard drive to the TV with a USB cable Connect more devicesUSB hard drive ComputerConnect the keyboard and mouse to the TV with a USB cable Keyboard and mouseRename device Name When complete, select Done, then press OKWatch a connected device Add new deviceConnect Network and the InternetRemove device Wi-Fi ready Wired connectionPush the CAM in as far as it will go Watch CAM servicesCommon interface TV network nameChannel issues General issuesThere is a picture but sound quality is poor Picture issuesSound issues Network issues Connection issuesContact Philips Wireless network is distorted or not foundDisplay and sound Power and receptionDisplay resolutions Supported multimedia connections MultimediaConnectivity UMv 313913705186 Supported TV mountsHelp version For 32 inch models 18 mm For 37 47 inch models 17 mmClock CAM, see Conditional Access Module 54 channel listAge rating Audio syncPage USB mouse VGA Visually impaired 39 volume Sound settings, reset 34 standbyYouTube YPbPr, component video Document order number
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