Philips 26HFL5870D/10 Troubleshooting, TV power on/ off issues, No access to PBS setup menu

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12 Troubleshooting

This section describes commonly encountered issues and accompanying solutions.

TV power on/ off issues

The TV does not power on:

•Ensure that the TV is connected to the AC mains power outlet. If it does not power on, pull the plug out of the power outlet, wait for 60 seconds, plug it back and turn the TV on again.

The TV does not respond:

•Check that the TV controls are not locked. Use PBS setup remote control to access the PBS setup menu and unlock all TV control keys (see ‘Enable or disable the TV controls’ on page 19).

•If you are using the guest remote control, check that the remote control is not locked. Use PBS setup remote control to access the PBS setup menu and enable the guest remote control (see ‘Enable or

disable the remote control’ on page 19). The TV turns off by itself:

•Check the ESP setting and increase the time if you want the TV to stay on for longer duration (see ‘Select the energy saving option’ on page 21).

The TV cannot be turned off:

•Check if the power mode has been set to [FORCED ON]. If it is set to [FORCED ON], select a different setting (see ‘Preset the picture format’ on page 16).

No access to PBS setup menu

The PBS setup mode cannot be accessed using the guest remote control:

•Check that the high-security mode has been turned off. Use the PBS setup

remote control to access the PBS setup menu to allow the use of guest remote control (see ‘Select the security level’ on page 19).

The PBS setup mode cannot be accessed using the PBS setup remote control:

•Check that the switch at the side of the PBS setup remote control is set to the SETUPposition (see ‘Access the setup menu with PBS setup remote control’ on page 11).

Picture issues

The TV is on, but there is no picture:

•Check that the antenna or the cable is connected properly to the TV.

•Check that source device and communication protocols are selected correctly.

The TV is on, but picture quality is not good:

•Check the antenna, cable or set-top box connections to the TV and ensure that they are properly connected.

•Check that the picture settings are correct for your TV and the source device.

•Do not connect the VGA input and the EXT3 input to the TV at the same time.

Sound issues

The is picture but no sound:

•Check that all the cables are properly connected.

•Check if the audio is muted. If it is muted, enable audio on the channel (see ‘Mute a channel’ on page 24).

•Check that the audio source is selected correctly (see ‘Configure the sound settings’ on page 18).

•If the TV is connected to a DVD player using HDMI connection, make sure that

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Contents Register your product and get support at Page Contents Koninklijke Philips Electronics N.V. All rights reserved To use according to scientific evidence available todayFatto in Székesfehérvár, il 02 Febbraio Hungary Safety Risk of electric shock or fireScreen care Disposal of your old product and batteriesPage TV overview Side controlsGuest menu » The guest menu is displayedAccess the guest menu with guest remote control Access the setup menu with PBS setup remote control Access the setup menu with guest remote controlSelect the country Navigate the setup menuSelect a language Press to configure one of the following Set the number of channelsSet the clock Set the number of channels for different kindsPage Configure the switch-on settings Switch on / OSDPreset the switch-on channel Preset the switch-on volumePreset the picture format Preset the switch-on power modeEnable or disable the volume indicator Set the channel displayDisplay the channel banner Select the preferred audio and subtitle languageConfigure the picture settings Configure the sound settingsConfigure the security settings Commercials are aired or when you switch channelsEnable or disable the TV controls Enable or disable the remote controlSelect the security level Security Keyboard LockConfigure the control options Automatic detection of Scart signalEnter the setup menu Press to select Configuration Control Or select no to enable the tuning of double digit channelsEnergy Saving Select the energy saving optionInsert RGB Automatically install the channels Network FrequencySelect the system Select a programSelect the type of input Customize the TV channelsSelect a ring ChannelsLabel a channel Mute a channelUSB connector of your TV Upgrade CloningClone data Press To select CloningPage To a remote control of one of those colors HealthcareVGA Back connectorsConnect devices Side connectors Use a Conditional Access Module Access CAM servicesUse a Kensington lock Insert and activate a CAMSupported display resolutions PowerProduct information MultimediaTroubleshooting TV power on/ off issuesNo access to PBS setup menu Picture issuesCommunication issues Other issuesGuest RC does not work Contact usIndex Audio/video out Auto ScartCAM ESPG l i s h
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