9 Troubleshooting
This section describes
•No action is required.The creaking sound is normal expansion and contraction of the TV as it cools and warms up.This does not impact performance.
9.1General TV issues
The TV does not switch on:
•Unplug the mains cord, wait for one minute and plug in the mains again.
•Verify that the mains cord is properly connected and that the mains are powered.
The remote control is not working properly:
•Verify that the remote control batteries are correctly inserted according to the +/- orientation.
•Replace the remote control batteries if they are flat or weak.
•Clean the remote control and TV sensor lens.
The standby light on the TV blinks red:
•Turn off the TV and unplug the mains cord.Wait until the TV cools down before reinserting the mains cord and turning on the TV. If the blinking occurs again, contact our Customer Suppport Centre.
You forgot your code to unlock Child lock
•Enter ‘8888’ as described in Section 5.10.3 Lock TV channels or connected devices (Child lock).
The TV menu is in the wrong language
•See Section 6.1 Automatically install channels for instructions on how to change the TV menu to your preferred language.
When turning the TV on/off/to standby, you hear a creaking sound from the TV chassis:
9.2TV channel issues
Previously installed channels do not appear in the channel list:
•Verify that the correct list is selected.
•The channel may have been uninstalled to the Rearrange menu.To access the menu, press MENU on the remote control and select TV Menu > Installation > Channel installation > Rearrange.
No digital channels were found during the installation:
•Verify if the TV suppports
9.3Picture issues
LightGuide is on, but there is no picture:
•Verify if the antenna is connected properly.
•Verify if the correct device is selected.
There is sound but no picture:
•Verify that picture settings are correctly set. See Section 5.3.2 Adjust picture settings.
You receive poor TV reception from an antenna connection:
•Check that the antenna is properly connected to the TV.
•Loud speakers, unearthed audio devices, neon lights, high buildings or mountains can influence the picture quality.Try to improve the reception quality by changing the antenna direction or moving devices away from the TV.