PROBLEMS AND SOLUTIONS GUIDE
PROBLEM | POSSIBLE CAUSE | SOLUTION |
Vehicle runs sluggishly | Undercharged battery | Charge the battery. A new battery should have been |
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| charged for at least 18 hours before using the vehicle for |
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| the first time. After |
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| at least 14 hours after each use. Never charge the battery |
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| longer than 30 hours. |
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| Check all connectors. Make sure the battery connector |
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| is tightly plugged into the charger connector, and that the |
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| charger is plugged into the wall. |
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| Make sure power flow to the wall outlet is “ON”. |
| Battery needs charging | Be sure to charge the battery after each use. |
Battery is old and will not accept full charge
Even with proper care, a rechargeable battery does not last forever. Average battery life is 1 to 3 years depending on vehicle use and use conditions. Replace only with a Power Wheels® 6 Volt (4.0 Amp/Hr.) battery with
| Vehicle is overloaded | Make sure you do not overload the vehicle by allowing |
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| more than one rider at one time, exceeding the 40 lb. |
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| maximum weight capacity, or by towing objects behind |
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| the vehicle. |
| Driving conditions are too stressful | Use only on generally level ground. |
Sometimes the vehicle doesn’t | Loose wire or connector | Check all wires around the motors and all connectors to |
run, but other times it does |
| make sure they are tight. |
| Motor or electrical switch damage | Contact your local Power Wheels® authorized service |
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| center for diagnosis and repair. |
When the button is pressed, | Loose wire or connector | Check all wires around the motors and all connectors |
the vehicle won’t run without |
| to make sure they are tight. |
a push | “Dead Spot” on motor | Contact your local Power Wheels® authorized service |
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| center for diagnosis and repair. |
Battery’s thermal fuse constantly | Damaged battery | Contact your local Power Wheels® authorized service |
"trips", but the vehicle is not |
| center for diagnosis and repair. |
overloaded nor the driving |
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conditions too severe |
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Loud clacking or grinding | Broken gears | Contact your local Power Wheels® authorized service |
noise from a |
| center for diagnosis and repair. |
Charger gets warm during use | It is normal for some chargers to get | No action required. |
| warm during use and is not reason |
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| for concern. Some chargers do not | If your charger does not get warm during |
| get warm during use. | use, it does not mean that it is not working properly. |
Battery makes a sizzling or gurgling noise when charging
It is normal for some batteries to | No action required. |
make noise and swell slightly while |
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charging and is not reason for concern. | If your battery does not make noise or swell slightly |
| during charging, it does not mean that it is |
| not accepting the charge. |
If, after reviewing the Problems and Solutions Guide, the vehicle still fails to operate, please contact your nearest authorized service center.
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