SCOPE | MTM5400 Mobile Terminal Installation Manual | 15 |
|
|
|
Warranty and Service Support
Motorola offers long term support for its products. This support includes full exchange and/or repair of the product during the warranty period, and service/ repair or spare parts support out of warranty. Prior to shipping any terminal back to the appropriate Motorola warranty depot, please contact Customer Resources or your Motorola dealer, distributor or reseller.
All returns must be accompanied by a Warranty Claim Form, available from your Customer Service representative or Motorola Online Extranet (MOL) or your Motorola dealer, distributor or reseller.
Warranty Period and Return Instructions
The terms and conditions of warranty are defined fully in the Motorola Customer, Dealer or Distributor or Reseller contract. These conditions may change from time to time and the following notes are for guidance purposes only.
In instances where the product is covered under a "return for replacement" or "return for repair" warranty, a check of the product should be performed prior to shipping the unit back to Motorola. This is to ensure that the product has been correctly programmed or has not been subjected to damage outside the terms of the warranty.
Prior to shipping any terminal back to the appropriate Motorola warranty depot, please contact Customer Resources (please refer to following pages). All returns must be accompanied by a Warranty Claim Form, available from your Customer Services representative. Products should be shipped back in the original packaging, or correctly packaged to ensure no damage occurs in transit.
After Warranty Period
After the Warranty period, Motorola continues to support its products in two ways.
•Motorola's Regional Radio Support Centres offer a repair service to both end users and dealers at competitive prices.
•AAD supplies individual parts and modules that can be purchased by dealers who are technically capable of performing fault analysis and repair.