Concord Camera 4363z manual Getting Help

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GETTING HELP

GETTING HELP

You can get help from our troubleshooting section, FAQ on our website or by contacting a customer support representative.

Troubleshooting Section

If you need help with your camera, refer to the Troubleshooting section of this manual on page 61.

Website Customer Support/FAQ

Please visit our customer support website at www.concord-camera.comto view the Frequently Asked Questions (FAQ) by clicking the appropriate camera model picture in the “Camera Support “ Section. Most support issues are answered in the FAQ section. You can also E-mail us by clicking the E-mail address link to the customer support center in the “Camera Support” Section.

Customer Support

Before You E-mail or Call us

If you have questions concerning the operation of the camera or software installation, you can speak to or email a customer service representative. Please have the following information available:

Camera Information:

Computer Information:

 

Name of camera model

Operating System

 

Camera Serial Number

Processor Speed (MHz)

 

Camera Info in camera (page 38):

Computer Make and Model

FW Version

Amount of memory

 

FW Part Number

Exact Error message received

Date CD-ROM

Part Number

 

Comment

 

 

For Camera Support please contact:

Toll Free in Europe:

Toll in Europe:

Toll Free in the US and Canada:

• (866) 522-6372

UK: 0800-1696482

• +31-53-4829779

 

Spain: 900-973195

 

 

Germany: 0800-1800563

 

Web: www.concord-camera.com

Italy: 800-781883

 

France: 0800-917599

 

For Camera Support via E-mail, please

 

 

contact us at www.concord-camera.com.

 

For ArcSoft Technical Support on Photo Editing Software, please contact:

In the USA and Canada

China

Japan

ArcSoft, Inc.

ArcSoft Beijing Co., Ltd.

ArcSoft Japan

46601 Fremont Blvd.

No. 6 South Capital Gym Road

9F, 1-21-9, Higashi-Gotanda,

Fremont, CA 94538

Beijing New Century Hotel Office

Shinagawa-ku,

Tel: (510) 440-9901

Building, #1060

Tokyo 141-0022, Japan

Fax: (510) 440-1270

Beijing 100044, China

Tel: +81-3-5795-1392

E-mail: support@arcsoft.com

Tel: 8610-6849-1368

Fax: +81-3-5795-1397

 

Fax: 8610-6849-1367

E-Mail: support@arcsoft.jp

 

E-Mail:tech@arcsoft.com.cn

 

Europe

Latin America Local calls only

Taiwan

Unit 14, Shannon Industrial Estate

Tel (Brazil): 00817-200-0709

ArcSoft Inc. Taiwan Branch

Shannon, Co. Clare, Ireland

Tel (Chile): 800-202-797

Tel: +886 (0) 2-2506-9355

Tel: +353 (0) 61-702087

E-Mail:

Fax: +886 (0) 2-2506-8922

Fax: +353 (0) 61-702001

latinsupport@arcsoftsupport.com

E-Mail: support@arcsoft.com.tw

E-Mail: europe@arcsoft.com

 

 

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Contents Page Languages English Bottom/Back Camera FeaturesCamera Overview Top/FrontTable of Contents Customizing the Camera Settings Turning the Camera on and OFF Getting StartedAttaching the Wrist Strap Loading the BatteriesLanguages Date Format Setting TV Option Setting the LANGUAGE, Date and TimeTurning the LCD/ICONS on and OFF Checking the Battery LevelInserting the Memory Card Internal MEMORY/INSERTING the Memory CardInternal Memory Status Memory in UseTaking Pictures Setting the CAMERA’S Operational ModeReview Mode Video Clip ModeAbout Flash Ready LED Steady Taking Pictures with the LCDBlinking About Auto-Focus Frame Using AUTO-FOCUS LockUsing the focus lock About Auto-Focus LEDHow to set the flash Setting the FlashActivating/Deactivating Digital Zoom Using the Optical ZoomUsing the Digital Zoom How to use digital zoomTaking Continuous Pictures Taking Pictures in Macro Mode CLOSE-UP ShootingPhotography Hints Taking Pictures with SELF-TIMERUsing the Main Menu in Camera Mode Setting Sport Mode Setting Capture ModeTaking Pictures in Sport Mode Capture Mode Option DescriptionImages Stored on 16MB memory approx Setting Image QualitySetting Image Resolution How to change the qualityImages Stored on 128MB memory approx How to change the resolutionImages Stored on 32MB memory approx Images Stored on 64MB memory approxSelecting Scene Modes How to set the scene selectionSelecting the Picture Effect Setting White BalanceHow to change the White Balance How to set photo effectPicture darker Setting Exposure CompensationHow to use Exposure Compensation Picture lighterRaises sensitivity automatically to compensate Setting the ISO SensitivityISO Setting Description Auto default How to change ISO settingSetting Auto Focus AF Mode Setting Light Metering ModeHow to change Light Metering mode Video Clip Information Taking Video ClipsTo record a video clip To stop recordingUsing the Main Menu in Video Clip Mode Taking Video Clip with SELF-TIMERHow to Use the Main Menu in Video Clip Mode How to change the video resolution Setting Video Clip ResolutionFile Indication File Type How to review pictures/video clipsReviewing Your Files Reviewing the PICTURES/VIDEO ClipsHow to enlarge Resolution Maximum EnlargementEnlarging the Pictures Deleting in Quick View Mode Camera Mode Using the Delete Button to Delete Your FilesUsing the Quick Access Button Using the review menuDelete All Deleting in Review ModeDeleting in Thumbnail Review Mode Delete OneHow to use the Menu in Review mode Using the Review MenuDeleting Your Files Deleting One File by Using the Review MenuDeleting All Files Running a Slide Show How to run a slide showHow to set repeatedly slide show How to set the slide show intervalReview Transferring Files from Internal Memory to SD CardCustomizing the Camera Settings How to use the Setup menu Setting the Auto OFF Time Setup Menu and FeaturesSetup Setting Options Description How to set the LCD Brightness Setting the LanguageSetting the Date and Time Setting the LCD BrightnessFormatting the Internal Memory or Memory Card Turning the Beep Sound on or OFF Setting Quick View IntervalHow to activate/deactivate the beep sound How to select Quick View time phraseHow to change AF assist light setting Setting AF Assist LightCondition To restore the default settings in your camera Restore the Camera to Factory Default SettingsOption Default Status Macintosh Software Installation GuideInstallation Requirements Computer System Requirements WindowsColor Description Using the Installer Splash ScreenOption Description Identifying your operating system Flow Diagram for Software InstallationSystem Proceed to Identifying Your Operating SystemClick Next Installing the Driver and Directx 9 Windows 98/98SEStep Camera DriversStep Click Finish Microsoft DirectX Installing Directx 9- WindowsArcSoft PhotoImpression Installing Arcsoft Photoimpression ALL Windows UsersMake sure all two applications are checked and then Step Status bar Click Next Adobe Acrobat ReaderClick Next Step Downloading Pictures and Video Clips onto your computer Connecting the Camera to the ComputerDownloading Pictures and Video Clips Onto Your Computer Downloading files from the cameraUsing Arcsoft Photoimpression Windows only Macintosh Unplugging Your Camera from the ComputerWindows 98/98SE Windows ME/2000/XPUsing the TV AS a Live Viewfinder TV ModeChanging the TV Mode Setting Connecting the Camera to the TelevisionError Messages Taking Pictures TroubleshootingSymptom Possible Cause Possible Solution Camera PICTURES/VIDEO ClipsSymptom Possible Cause Possible Solution LCD Installing Software and DriversViewing Video Clips on the Computer Windows 98/98SE/2000 Rechargeable Batteries Symptom Possible Cause Possible Solution SD CardsGetting Help Camera Specifications Storage Capacity Camera Specifications Cleaning the battery contacts Safety Tips and MaintenanceCleaning the camera body Cleaning the lens, viewfinder and LCDPrecautions for SD Memory Cards Safety TipsPrecautions for the camera Precautions for batteriesRepair or malfunction User Information Regulator InformationFCC Information Tested to comply With FCC standards For Home or Office USE
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