Nortel Networks 1000 manual Use Activity code, To record activities

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Agent features

3.Press the Services soft key. Set the

On-hook default path to Headset Enabled.

Use Activity code

You use Activity codes to record the types of activities performed.

To record activities

1.When the Activity soft key is flashing, tap the Activity soft key.

2.Use the dialpad to enter the Activity code.

3.Tap the Activity soft key.

If performing multiple tasks, repeat these steps.

Note: If configured, Activity codes can be entered while in the NotReady state.

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Contents IP Phone Page Revision history Revision history Contents Supervisor features IndexBasic features About the IP PhoneIP Phone Telephone controls About the IP Phone About the IP Phone About the IP Phone Telephone Display IP Phone 2007 displayTools/Navigation area About the IP Phone Cleaning the Telephone Screen Touch panelEnter and edit text Enter text using the telephone dialpadApplication Text Entry Enter text using the pop-up keyboard Edit text using the soft keysEditing soft key description Enter text using the USB keyboard USB keyboard function keys during telephone callsAgent and Supervisor features Agent LoginLogin with Agent ID and Multiple Queue Assignments Agent ID and MQA login options To log Default Login Agent Logout To log outAnswer ACD calls Agent featuresTo answer the call Use Force Call To enable call forcing for headset usersTo terminate the call Use Activity code To record activitiesUse Emergency Use Not ReadyTo place a call Place or answer non-ACD callsTo answer a call To answer a call from the supervisor Contact the supervisorTo answer a call from the supervisor while on another call To return to the ACD call To place a call to the supervisorTo conference in the supervisor during a call in progress Supervisor features Use Answer AgentUse Answer Emergency Use Agent keyAgent status Use Call Agent Use InterflowUse Night Service To activate Night ServiceTo transition to Night Service To deactivate Night ServiceObserve Display QueueTo display information on the ACD queue Current status of ACD queueDisplay Agent status Current status of agentsDisplay Queue soft key states Soft key display Queue status DescriptionTerms you should know Terms you should know Terms you should know Terms you should know Terms you should know Terms you should know Regulatory and safety information Safety EMC ComplianceOther DenAn regulatory notice for JapanRegulatory and safety information Index Cleaning Page Copyright 2007 Nortel Networks. All rights reserved

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