Nortel Networks
1000
manual
Default Login
Login
Cleaning the Telephone Screen
Safety
Use Night Service
Supervisor features
Edit text using the soft keys
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Contents
IP Phone
Page
Revision history
Revision history
Contents
Index
Supervisor features
About the IP Phone
Basic features
IP Phone
Telephone controls
About the IP Phone
About the IP Phone
About the IP Phone
IP Phone 2007 display
Telephone Display
Tools/Navigation area
About the IP Phone
Touch panel
Cleaning the Telephone Screen
Application Text Entry
Enter text using the telephone dialpad
Enter and edit text
Editing soft key description
Edit text using the soft keys
Enter text using the pop-up keyboard
USB keyboard function keys during telephone calls
Enter text using the USB keyboard
Agent Login
Agent and Supervisor features
Login with Agent ID and Multiple Queue Assignments
Agent ID and MQA login options
To log
Default Login
To log out
Agent Logout
To answer the call
Agent features
Answer ACD calls
To terminate the call
To enable call forcing for headset users
Use Force Call
To record activities
Use Activity code
Use Not Ready
Use Emergency
To answer a call
Place or answer non-ACD calls
To place a call
To answer a call from the supervisor while on another call
Contact the supervisor
To answer a call from the supervisor
To conference in the supervisor during a call in progress
To place a call to the supervisor
To return to the ACD call
Use Answer Agent
Supervisor features
Agent status
Use Agent key
Use Answer Emergency
Use Interflow
Use Call Agent
To activate Night Service
Use Night Service
To transition to Night Service
To deactivate Night Service
Display Queue
Observe
Current status of ACD queue
To display information on the ACD queue
Current status of agents
Display Agent status
Soft key display Queue status Description
Display Queue soft key states
Terms you should know
Terms you should know
Terms you should know
Terms you should know
Terms you should know
Terms you should know
Regulatory and safety information
EMC Compliance
Safety
DenAn regulatory notice for Japan
Other
Regulatory and safety information
Index
Cleaning
Page
Copyright 2007 Nortel Networks. All rights reserved
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