Nortel Networks 1000 manual Display Agent status, Current status of agents

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Supervisor features

Display Agent status

Use the Display Agent feature to view a summary of the current status for all agents who have an agent Position ID key assigned on the supervisor’s telephone.

Tap the Display Agent soft key. The summary information displays for twelve seconds or until another feature key is pressed.

Agent positions in the Not Ready state are counted as busy on either ACD calls or non- ACD calls, as specified by the system administrator.

Figure 6: Current status of agents

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Contents IP Phone Page Revision history Revision history Contents Index Supervisor featuresAbout the IP Phone Basic featuresIP Phone Telephone controls About the IP Phone About the IP Phone About the IP Phone IP Phone 2007 display Telephone DisplayTools/Navigation area About the IP Phone Touch panel Cleaning the Telephone ScreenEnter text using the telephone dialpad Enter and edit textApplication Text Entry Edit text using the soft keys Enter text using the pop-up keyboardEditing soft key description USB keyboard function keys during telephone calls Enter text using the USB keyboardAgent Login Agent and Supervisor featuresLogin with Agent ID and Multiple Queue Assignments Agent ID and MQA login options To log Default Login To log out Agent LogoutAgent features Answer ACD callsTo answer the call To enable call forcing for headset users Use Force CallTo terminate the call To record activities Use Activity codeUse Not Ready Use EmergencyPlace or answer non-ACD calls To place a callTo answer a call Contact the supervisor To answer a call from the supervisorTo answer a call from the supervisor while on another call To place a call to the supervisor To return to the ACD callTo conference in the supervisor during a call in progress Use Answer Agent Supervisor featuresUse Agent key Use Answer EmergencyAgent status Use Interflow Use Call Agent To deactivate Night Service Use Night Service To activate Night Service To transition to Night ServiceDisplay Queue ObserveCurrent status of ACD queue To display information on the ACD queueCurrent status of agents Display Agent statusSoft key display Queue status Description Display Queue soft key statesTerms you should know Terms you should know Terms you should know Terms you should know Terms you should know Terms you should know Regulatory and safety information EMC Compliance SafetyDenAn regulatory notice for Japan OtherRegulatory and safety information Index Cleaning Page Copyright 2007 Nortel Networks. All rights reserved

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