Nortel Networks 1000 manual Display Agent status, Current status of agents

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Supervisor features

Display Agent status

Use the Display Agent feature to view a summary of the current status for all agents who have an agent Position ID key assigned on the supervisor’s telephone.

Tap the Display Agent soft key. The summary information displays for twelve seconds or until another feature key is pressed.

Agent positions in the Not Ready state are counted as busy on either ACD calls or non- ACD calls, as specified by the system administrator.

Figure 6: Current status of agents

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Contents IP Phone Page Revision history Revision history Contents Index Supervisor featuresAbout the IP Phone Basic featuresIP Phone Telephone controls About the IP Phone About the IP Phone About the IP Phone IP Phone 2007 display Telephone DisplayTools/Navigation area About the IP Phone Touch panel Cleaning the Telephone ScreenEnter text using the telephone dialpad Enter and edit textApplication Text Entry Edit text using the soft keys Enter text using the pop-up keyboardEditing soft key description USB keyboard function keys during telephone calls Enter text using the USB keyboardAgent Login Agent and Supervisor featuresLogin with Agent ID and Multiple Queue Assignments Agent ID and MQA login options To log Default Login To log out Agent LogoutAgent features Answer ACD callsTo answer the call To enable call forcing for headset users Use Force CallTo terminate the call To record activities Use Activity codeUse Not Ready Use EmergencyPlace or answer non-ACD calls To place a callTo answer a call Contact the supervisor To answer a call from the supervisorTo answer a call from the supervisor while on another call To place a call to the supervisor To return to the ACD callTo conference in the supervisor during a call in progress Use Answer Agent Supervisor featuresUse Agent key Use Answer EmergencyAgent status Use Interflow Use Call AgentTo deactivate Night Service Use Night ServiceTo activate Night Service To transition to Night ServiceDisplay Queue ObserveCurrent status of ACD queue To display information on the ACD queueCurrent status of agents Display Agent statusSoft key display Queue status Description Display Queue soft key statesTerms you should know Terms you should know Terms you should know Terms you should know Terms you should know Terms you should know Regulatory and safety information EMC Compliance SafetyDenAn regulatory notice for Japan OtherRegulatory and safety information Index Cleaning Page Copyright 2007 Nortel Networks. All rights reserved

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1000 specifications

Nortel Networks 1000, commonly known as the Nortel 1000, represents a significant advancement in telecommunications technology during its era. Launched in the 1990s, this digital switch was pivotal for telecom service providers, emphasizing flexibility, scalability, and performance. Its design catered to a variety of applications, making it an ideal choice for both large corporations and smaller enterprises.

One of the standout features of the Nortel 1000 was its modular architecture. This design enabled users to customize their systems based on specific needs, easily incorporating additional modules and capabilities as required. The modularity allowed for seamless upgrades and expansions, making it a cost-effective solution for growing businesses. The Nortel 1000 also supported Voice over IP (VoIP) technology, which revolutionized traditional telephony services. By converting voice signals into digital data, it facilitated more efficient transmission over the internet, reducing costs associated with traditional long-distance calls.

In terms of reliability, the Nortel 1000 was engineered with high availability in mind. Redundant power supplies and failover mechanisms ensured that telecom services remained uninterrupted, even in the event of hardware failures. Furthermore, Nortel incorporated robust security features, including encryption and authentication protocols, to safeguard communications and protect sensitive information.

The system also supported advanced telephony features such as call forwarding, voicemail, conferencing, and automated attendant services. These features enhanced user experience and efficiency, making the Nortel 1000 an appealing choice for businesses seeking to optimize their communication processes. The switch was also capable of integrating with existing legacy systems, which mitigated the cost and complexity associated with transitioning to newer technologies.

Nortel Networks placed a significant emphasis on user-friendly management with the Nortel 1000. The intuitive interface allowed system administrators to monitor performance, configure settings, and manage users with relative ease. This focus on usability contributed to the overall appeal of the Nortel 1000 in a rapidly evolving telecommunications landscape.

In conclusion, the Nortel Networks 1000 set a benchmark for digital switching technologies in its time. Its modularity, support for VoIP, reliability, and advanced feature set made it a robust solution for modern telecommunications needs, and its legacy continues to influence the industry today.