Nortel Networks 1000 manual Terms you should know

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Terms you should know

Terms you should know

Attendant

A telephone operator in your organization.

AutoDial

A telephone number programmed on the AutoDial soft key for one-touch dialing.

Communication Server 1000

An office communication system.

Copy key

A soft key used to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List, Corporate Directory, etc.

Date/Time display

The current date and time when the telephone is in an idle state.

Directory soft key

Enables access to Corporate Directory, Personal Directory, Redial List, and Callers List.

Directory Number (DN)

A number consisting of one to seven digits for a telephone. Also known as an extension number.

Expand to PC

A soft key on your telephone used to access external server applications.

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Contents IP Phone Page Revision history Revision history Contents Index Supervisor featuresAbout the IP Phone Basic featuresIP Phone Telephone controls About the IP Phone About the IP Phone About the IP Phone IP Phone 2007 display Telephone DisplayTools/Navigation area About the IP Phone Touch panel Cleaning the Telephone ScreenApplication Text Entry Enter text using the telephone dialpadEnter and edit text Editing soft key description Edit text using the soft keysEnter text using the pop-up keyboard USB keyboard function keys during telephone calls Enter text using the USB keyboardAgent Login Agent and Supervisor featuresLogin with Agent ID and Multiple Queue Assignments Agent ID and MQA login options To log Default Login To log out Agent LogoutTo answer the call Agent featuresAnswer ACD calls To terminate the call To enable call forcing for headset usersUse Force Call To record activities Use Activity codeUse Not Ready Use EmergencyTo answer a call Place or answer non-ACD callsTo place a call To answer a call from the supervisor while on another call Contact the supervisorTo answer a call from the supervisor To conference in the supervisor during a call in progress To place a call to the supervisorTo return to the ACD call Use Answer Agent Supervisor featuresAgent status Use Agent keyUse Answer Emergency Use Interflow Use Call AgentTo activate Night Service Use Night ServiceTo transition to Night Service To deactivate Night ServiceDisplay Queue Observe Current status of ACD queue To display information on the ACD queueCurrent status of agents Display Agent statusSoft key display Queue status Description Display Queue soft key statesTerms you should know Terms you should know Terms you should know Terms you should know Terms you should know Terms you should know Regulatory and safety information EMC Compliance SafetyDenAn regulatory notice for Japan OtherRegulatory and safety information Index Cleaning Page Copyright 2007 Nortel Networks. All rights reserved

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