Radio Shack 3Com Bigpicture operating instructions Troubleshooting and Online Help Resources

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TROUBLESHOOTING AND ONLINE HELP RESOURCES

PROBLEM

DIAGNOSIS

POSSIBLE SOLUTION

 

 

 

You do not see video… (cont.)

A “No suitable DirectDraw provider” error box appears when starting a video application.

The application may be set to accept video from a non-existent source.

Your software may be set to the wrong video format.

DirectDraw or Direct X drivers were not loaded during the initial installation of your video capture card.

Set the video source option in the software to “composite.”

Change the video format to 160 x 120 pixels and 15-bit RGB.

Contact the manufacturer of your video card to obtain the required drivers.

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Contents ∙ Videophone Camera & Capture Card Table of Contents Glossary Specifications Introduction Determining Your Version Windows You’ll need these items from your BigpictureTM boxClick Properties Windows 95 version Inserting the Video Capture Card into Your Computer Installation Installation PCI ISA Connecting Your Ntsc Camera To Your Video Capture Card Installation Installing the Video Capture Card’s Drivers Click Driver from disk provided by hardware manufacturer Installation Click the Device Manager tab Controllers Capture in the Sound, Video and Game Double-clickSound, Video and GameInstallation When you see the following screen, click Finish Installation Installation Software Installation Installation Installation Installation Installation Bigpicture Software Summary Next Installation Attn Com Registration Program PO Box New Berlin, WI Bigpicture Application Launcher Installation Internet Security Issues Internet Security Issues Internet Security Issues Internet Security Issues Can protect your identity and that of your family Troubleshooting and Online Help Resources Troubleshooting and Online Help Resources Click Resources IRQ Conflicts Freeing an IRQTroubleshooting and Online Help Resources IRQ Conflicts Altering PCI Bios Settings Point to Settings and click Control Panel If Plug and Play Does Not Detect Your Capture Card Internet on Demand Bigpicture 90-Day Installation Support LineOnline Help Resources 888-877-4VID∗ Internet FTPFax and Technical Support Hotline Are You Still Having Problems?CompuServe America OnlineTechnical Support Department Priority No Hold ServiceNo Hold line If You Must Return the Product to UsBinary digit ApplicationAvi audio-video interleaved Baud rateCarrier Bits per second bpsBmp Byte323 Composite videoDynamic IP address Electronic Industries Association EIAProtocol Pots Plain-Old Telephone ServiceRAM Maximum Frame Rate ResolutionPower Physical PropertiesNtsc Camera Audio IC Canada Manufacturer’s Declaration ConformityRadio and Television Interference UL Listing/CUL ListingLimited Warranty How to Identify and Resolve Radio TV Interference ProblemsRegulatory Information Regulatory Information
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