Radio Shack 3Com Bigpicture Online Help Resources, Bigpicture 90-Day Installation Support Line

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TROUBLESHOOTING AND ONLINE HELP RESOURCES

Online Help Resources

3Com offers a number of online technical support options. Choose any one of the following if you need help with your new Bigpicture system or want to learn more about it.

Bigpicture 90-Day Installation Support

Line

If you need further assistance with your Bigpicture product, call our dedicated 90-day installation support number. Representatives are waiting to assist you.

888-877-4VID∗

Internet FTP

Provides free library containing the same files as the BBS site. Anonymous FTP to ftp.usr.com.

Internet on Demand

Provides automatic technical support through a library containing product information, quick reference cards, and installation help. To obtain an index of available documents, send a blank e-mail to support@usr.com. To have a document e- mailed to you, send a

document's multi-digit number as the subject.

World Wide Web

∗888-877-4VID is a 90-day installation support number. After 90 days, please call 847-982- 5151.

3Com’s home page contains the same information as the Internet on Demand listing as well as information about 3Com. This manual is available in electronic form in the customer support section

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Contents ∙ Videophone Camera & Capture Card Table of Contents Glossary Specifications Introduction Determining Your Version Windows You’ll need these items from your BigpictureTM boxClick Properties Windows 95 version Inserting the Video Capture Card into Your Computer Installation Installation PCI ISA Connecting Your Ntsc Camera To Your Video Capture Card Installation Installing the Video Capture Card’s Drivers Click Driver from disk provided by hardware manufacturer Installation Click the Device Manager tab Controllers Capture in the Sound, Video and Game Double-clickSound, Video and GameInstallation When you see the following screen, click Finish Installation Installation Software Installation Installation Installation Installation Installation Bigpicture Software Summary Next Installation Attn Com Registration Program PO Box New Berlin, WI Bigpicture Application Launcher Installation Internet Security Issues Internet Security Issues Internet Security Issues Internet Security Issues Can protect your identity and that of your family Troubleshooting and Online Help Resources Troubleshooting and Online Help Resources Click Resources IRQ Conflicts Freeing an IRQTroubleshooting and Online Help Resources IRQ Conflicts Altering PCI Bios Settings Point to Settings and click Control Panel If Plug and Play Does Not Detect Your Capture Card Online Help Resources Bigpicture 90-Day Installation Support Line888-877-4VID∗ Internet FTP Internet on DemandCompuServe Are You Still Having Problems?America Online Fax and Technical Support HotlineNo Hold line Priority No Hold ServiceIf You Must Return the Product to Us Technical Support DepartmentAvi audio-video interleaved ApplicationBaud rate Binary digitBmp Bits per second bpsByte CarrierDynamic IP address Composite videoElectronic Industries Association EIA 323Protocol Pots Plain-Old Telephone ServiceRAM Power ResolutionPhysical Properties Maximum Frame RateNtsc Camera Audio IC Canada Manufacturer’s Declaration ConformityRadio and Television Interference UL Listing/CUL ListingLimited Warranty How to Identify and Resolve Radio TV Interference ProblemsRegulatory Information Regulatory Information