RCA CC632 Customer Assistance and Service, Returning equipment to Thomson for repair or exchange

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Customer Assistance and Service

You can reach Thomson at the

following number:

800-283-6503

(Toll free inside U.S.A.)

Our toll-free Camcorder number operates from 8 a.m. to 5 p.m., CST Monday – Friday

for U.S. customers only

Thomson provides a toll-free telephone number to help you with any problems you may encounter with your camcorder. Many can be diagnosed over the phone, and if necessary, a replacement unit can be shipped to you. Please have your camcorder model/serial number and date of purchase ready when you call. If your unit is out of warranty, we will quote the cost of an exchange unit to you.

Returning equipment to Thomson for repair or exchange

If we are unable to resolve your problem over the phone, we will gladly service your unit or exchange it for a new or refurbished camcorder. Refer to the limited warranty on the reverse side to learn about your specific rights and responsibilities.

Always consult Thomson and get a Return Authorization number before returning anything! Obtain a Return Authorization (RA) number from the telephone representative before returning your equipment to avoid delays, accounting errors, or even loss of your unit.

Important information to customers who ship defective equipment to Thomson Consumer Electronics

The Thomson representative who authorized the return of your equipment will give you an RA number over the phone. They will also provide you with instructions on where and how to return your camcorder. Write the number in large, clear characters on the outside of the box. To avoid confusion and misunderstandings, shipments without an RA number clearly visible on the outside of the box will be returned to you at your expense.

Include a brief note describing the problem and any conversations about the problem you have had with Thomson personnel. Include your name, address

and model/serial number of your camcorder. These numbers are located on the bottom of your unit. If your camcorder is within the warranty period, please provide a copy of the bill of sale to verify purchase date. Use the original box and packing material to protect the equipment from damage in shipment.

For your protection, insure all shipments for full replacement value and use a reliable shipper. Thomson assumes no responsibility for warranty shipments from the customer to the factory if not shipped in the manner prescribed by Thomson.

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Contents USER‘S Guide Model CC423 Serial No Purchase Date Purchased From Product RegistrationAssistance Table of ContentsPlayback Recording FeaturesCare and Maintenance Recording on the CamcorderFirst-Time Operation Unpack the camcorder and accessoriesAttach the adapter/charger Position of the Power Insert a cassette Position viewfinder and adjust eyepiece focus controlPlay back what you have recorded Start and stop recordingTitler Button Also Title SEL + Button Review the camcorder’s operating controlsBattery Using the Adapter/Charger to Power Your Camcorder Powering the CamcorderTo Remove the Adapter/Charger Charging the Battery Using the Battery to Power Your CamcorderRemove the Battery Attach Charged BatteryBattery Storage Battery CareBattery Safety Precautions Check Battery Power Battery Level Indicator Using the Optional Thomson Car Cord Adapter Video Cassettes Erase Protection Safety TabRecording and Playback Times Cassette Care and Storage Inserting and Removing CassettesGently push the cassette down until it locks into place Traveling Tips Camcorder Traveling and Cassette TipsCassette Tips AI Artificial Intelligence Camcorder FeaturesQuick Review MicrophoneMacro Focus Auto FocusProgram AE Auto Exposure Time Remaining Display Electronic IndexingEyepiece Focus Control ViewfinderEyepiece BRIGHT, COLOR, and Tint Controls Tilt AdjustmentColor and Tint Controls Displays in Viewfinder Time and Date Display Battery LevelSet the Time and Date Date and Time DisplayTo Correct the Date or Time This battery must be charged approximately every two months Charging the Camcorder’s Built-in Clock BatteryRecording Date and Time or Date on Your Tape Zooming Using Power Zoom ButtonsFade Fading In and Out of ScenesSelect the Type of Fade Repeatedly Press FadeTape Counter with Memory Stop Using Memory StopMemory Stop Edit Search ProEdit FeaturesProEdit System Flying Erase HeadAudio Dubbing AV OUT/IN SwitchTo Audio Dub Audio and Video Dubbing AV OUT/IN Switch AVTo Audio and Video Dub Title SEL + TitlerTo Correct an Error Chart of Characters in Titler’s RegisterTo Create a Title Camera Recording Titles on a Tape in the CamcorderRecording Tips Recording on the Camcorder from a VCR or TV Monitor Recording Operation and How to Copy Tapes on the Camcorder InstallationRecording on the Camcorder from a VCR or TV Viewfinder Playback Viewfinder Playback and Playback FeaturesTracking Playback FeaturesStop-Action Pause Picture SearchVideo Playback on a TV or VCR with Audio and Video in JacksWatching What the Camcorder is Seeing or Recording on the TV Playback Operation and How to Copy Tapes on a VCRAntenna Playback on a TV Without Audio and Video InputsWatch What the Camcorder is Seeing or Recording on the TV Playback OperationNormal TV Viewing To Use the Color Enhancement Light Color Enhancement LightTo Remove and Replace Light Case Removing and Replacing the Front Case of the LightTo Attach the Shoulder Strap Attaching the Shoulder StrapPacking Carrying Case VCC1000 Video Color Control Center Optional AccessoriesTo order accessories, contact your local dealer AC028A Soft Camcorder CaseEP096FS and EP096FL Rechargeable Batteries DCC096 DC Battery Car Cord CPS014 AC Adapter/ChargerAH065G 6-ft AH005 Audio/Video CableCRF95 RF Output Adapter Coaxial RF CablesRemoving the Lens Hood Attaching Accessory LensAC031 Deluxe Tripod Using an Optional TripodAC040 Heavy Duty Tripod Please complete other side also Accessory Order FormOrder Form for Camcorder Models CC423 Authorized Signature United States and Canada Orders 800 338International Orders Things to Avoid Care and MaintenanceCleaning the Camcorder’s Lens Cleaning the CamcorderCleaning the Camcorder’s Viewfinder Trouble Checks Trouble Checks and AdjustmentsCamcorder Remains Tape Stops DuringRewind or Fast ForwardTape Does Not Look Natural Needs AdjustmentAE Shutter-Speed or Were Recorded onReturning equipment to Thomson for repair or exchange Customer Assistance and ServiceLimited Warranty If you purchased your Camcorder outside the United States What your warranty does not coverHow State Law relates to warranty Product RegistrationCamera Section SpecificationsGeneral Video Recorder SectionInformation to User Index Light AUTO/OFF/ON Switch STOP/EJECT Button VIDEO/AUDIO Meridian Street Indianapolis, Customer Service AccessoriesConsumers Canadian Consumers