SUPER MICRO Computer H8DII+-F, H8DI3+ Technical Support Procedures, Frequently Asked Questions

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Chapter 3: Troubleshooting

3-2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, note that as a serverboard manufacturer, we do not sell directly to end-users, so it is best to first check with your distributor or reseller for troubleshooting services. They should know of any possible problem(s) with the specific system configuration that was sold to you.

1.Please review the ‘Troubleshooting Procedures’ and 'Frequently Asked Questions' (FAQs) sections in this chapter or see the FAQs on our web site before contacting Technical Support.

2.BIOS upgrades can be downloaded from our web site. Note: Not all BIOS can be flashed depending on the modifications to the boot block code.

3.If you still cannot resolve the problem, include the following information when contacting us for technical support:

Serverboard model and PCB revision number

BIOS release date/version (this can be seen on the initial display when your system first boots up)

System configuration

An example of a Technical Support form is posted on our web site.

Distributors: For immediate assistance, please have your account number ready when contacting our technical support department by e-mail.

3-3 Frequently Asked Questions

Question: What type of memory does my serverboard support?

Answer: The H8DI3+/I+(-F) Serverboard supports up to 128 GB of DDR2-800 /667/533 registered ECC SDRAM (or 64 GB with a single CPU installed). Both single and dual channel configuratiosn are supported. See Section 2-4 for details on installing memory.

Question: How do I update my BIOS?

Answer: It is recommended that you not upgrade your BIOS if you are not experi- encing problems with your system. Updated BIOS files are located on our web site. Please check our BIOS warning message and the information on how to update your BIOS on our web site. Also, check the current BIOS revision and make sure it is newer than your current BIOS before downloading.

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Contents Super Page H8DI3+-F About This ManualManual Organization Table of Contents Sgpio Bios Viii Overview ChecklistHeadquarters Contacting SupermicroEurope Asia-PacificH8DI3+/I+-F Serverboard Image SLOT1 SLOT2 H8DI3+/I+-F Serverboard Quick Reference Jumper Description Default SettingCOM1/COM2 Connector DescriptionMemory Serverboard FeaturesChipset Expansion SlotsDimensions Acpi FeaturesOnboard I/O OtherSR5690 PC Health Monitoring Chipset OverviewAMD SR5690/SP5100 Processor HyperTransport TechnologyPower Configuration Settings Wake-On-LAN WOL Power SupplyWake-On-Ring Header WOR Super I/O H8DI3+/I+-F Serverboard User’s Manual Installation Triangles Processor and Heatsink InstallationInstalling the Heatsinks Mounting the Serverboard onto the Tray in the Chassis Mounting the Serverboard into a ChassisSupport To InstallMaximum Memory To RemovePCI Expansion Cards Installing a PCI Expansion CardFront Control Panel I/O Port and Control Panel ConnectionsRear I/O Ports Power Connectors Connector DefinitionsPwon Connector Reset ConnectorNMI Button Power On LEDLAN1/2 Ethernet Ports USB Headers Universal Serial Bus PortsFan Headers Serial PortsSMBus Header Power I2CWake-On-LAN Overheat LEDChassis Intrusion Power LED/SpeakerATX PS/2 Keyboard and PS/2 Mouse Ports ButtonCompact Flash Card PWR Connector Jumper SettingsCompact Flash Card PWR Connector Explanation of JumpersVGA Enable/Disable Watch Dog Enable/DisableI2C to PCI-Express Slot PCI-X Slot Frequency SelectionSAS Enable/Disable LAN1/2 Enable/DisableSAS RAID Mode Select Compact Flash Master/Slave SelectPower LED Onboard IndicatorsLAN1/LAN2 LEDs Dedicated Ipmi LAN LEDsIDE Drive Connector Pin Definitions IDE#1 IDE ConnectorsFloppy, SAS and Sata Drive Connections Sata Ports Floppy Drive ConnectorSAS Ports Enabling Sata RAID Installing the OS/SATA DriverSerial ATA Sata Enabling Sata RAID in the Bios Installing the RAID Driver During OS Installation Using the Adaptec RAID UtilityDriver/Tool Installation Display Screen Installing DriversSupero Doctor Supero Doctor III Interface Display Screen Remote Control Before Power On Troubleshooting ProceduresNo Power Losing the System’s Setup Configuration Memory ErrorsNo Video Frequently Asked Questions Technical Support ProceduresQuestion How do I update my BIOS? Question What type of memory does my serverboard support?Question Whats on the CD that came with my serverboard? Returning Merchandise for ServiceIntroduction Starting the Setup UtilityBoot Feature Advanced Settings MenuMain Menu Processor & Clock Options Memory Configuration Advanced Chipset Control NorthBridge ConfigurationECC Configuration Bit ECC Mode Dram ECC EnableDram Scrub Redirect Dram BG ScrubDram Timing Configuration SouthBridge ConfigurationPCI Express Configuration RD890 ConfigurationGPP Core Settings NB-SB Port Features NB-SB Link ApsmPowerdown Unused Lanes Hot Plug SupportHyper Transport Configuration Primary/Secondary/Third/Fourth IDE Master/Slave Channel IDE/Floppy ConfigurationDMA Mode PIO ModeBlock Multi-Sector Transfer A.R.TPCI/PnP Configuration Super IO Device Configuration Remote Access Configuration System Fan Monitor Hardware Health ConfigurationAcpi Configuration Set LAN Configuration Ipmi Configuration View BMC System Event LogIP Address Source IP Address Event Log ConfigurationSubnet Mask Gateway AddressSecurity Menu Boot MenuExit Menu Beep Code Error Message Description Amibios Error Beep CodesH8DI3+/I+-F Serverboard User’s Manual Checkpoint Code Description Uncompressed Initialization CodesBootblock Recovery Codes Uncompressed Initialization Codes To test memory next Appendix B Bios Post Checkpoint Codes H8DI3+/I+-F Serverboard User’s Manual

H8DII+, H8DI3+, H8DII+-F, H8DI3+-F specifications

Super Micro Computer, a leader in high-performance server solutions, offers a range of motherboards designed for demanding enterprise applications. Notable models include the H8DI3+-F, H8DII+-F, H8DI3+, and H8DII+. These motherboards incorporate advanced technologies tailored for reliability, flexibility, and scalability, making them ideal for data centers, virtualization, and high-performance computing tasks.

The H8DI3+-F and H8DII+-F motherboards are optimized for dual AMD Opteron processors, delivering exceptional processing power with support for both single and dual-socket configurations. This flexibility allows users to tailor their systems according to specific application needs, whether they require a compact setup or a more extensive, scalable infrastructure.

Key features include support for DDR4 memory, which enhances bandwidth and energy efficiency. The H8DI3+-F and H8DII+-F motherboards support up to 1TB of RAM through 16 DIMM slots, enabling the hosting of memory-intensive applications with ease. This is complemented by advanced error-correcting code (ECC) memory support, ensuring data integrity and stability in mission-critical environments.

Both motherboards include several PCIe slots, facilitating the integration of high-performance GPUs and storage solutions. This modularity is crucial for businesses looking to harness the power of GPU computing for tasks such as artificial intelligence, machine learning, and data analytics.

Storage options are robust, with support for multiple 2.5” or 3.5” drives and RAID configurations, allowing for rapid data access and redundancy. These features ensure that organizations can maintain high availability and minimize downtime.

Additionally, the H8DI3+ and H8DII+ models boast integrated dual 10Gb/s Ethernet ports for high-speed network connectivity, essential for optimizing data transfers and ensuring seamless communication across distributed systems.

In terms of reliability, Super Micro emphasizes military-grade components and extensive testing, providing peace of mind to users in critical environments. Each model supports comprehensive management features, including remote access capabilities and thermal monitoring, contributing to reduced operational costs.

Overall, Super Micro's H8DI3+-F, H8DII+-F, H8DI3+, and H8DII+ motherboards represent the pinnacle of server technology, combining robust performance, extensive scalability, and innovative features designed to address the evolving demands of modern enterprise computing. These motherboards are ideal for organizations seeking powerful, flexible systems that can adapt to future technological advancements.