SUPER MICRO Computer H8DI3+, H8DII+-F Troubleshooting Procedures, Before Power On, No Power

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Chapter 3: Troubleshooting

Chapter 3

Troubleshooting

3-1 Troubleshooting Procedures

Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the ‘Technical Support Procedures’ and/or ‘Returning Merchandise for Service’ section(s) in this chapter. Always disconnect the AC power cord before adding, changing or installing any hardware components.

Before Power On

1.Check that the onboard power LED is lit (DP4 on the serverboard).

2.Make sure that the power connector is connected to your power supply.

3.Make sure that no short circuits exist between the serverboard and chassis.

4.Disconnect all cables from the serverboard, including those for the keyboard and mouse.

5.Remove all add-on cards.

6.Install a CPU and heatsink (making sure it is fully seated) and connect the internal (chassis) speaker and the power LED to the serverboard. Check all jumper settings as well.

7.Use the correct type of onboard CMOS battery as recommended by the manufacturer. To avoid possible explosion, do not install the CMOS battery upside down.

No Power

1.Make sure that no short circuits exist between the serverboard and the chassis.

2.Verify that all jumpers are set to their default positions.

3.Check that the 115V/230V switch on the power supply is properly set.

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Contents Super Page H8DI3+-F About This ManualManual Organization Table of Contents Sgpio Bios Viii Overview ChecklistAsia-Pacific Contacting SupermicroHeadquarters EuropeH8DI3+/I+-F Serverboard Image SLOT1 SLOT2 H8DI3+/I+-F Serverboard Quick Reference Jumper Description Default SettingCOM1/COM2 Connector DescriptionExpansion Slots Serverboard FeaturesMemory ChipsetOther Acpi FeaturesDimensions Onboard I/OSR5690 HyperTransport Technology Chipset OverviewPC Health Monitoring AMD SR5690/SP5100 ProcessorPower Configuration Settings Wake-On-Ring Header WOR Power SupplyWake-On-LAN WOL Super I/O H8DI3+/I+-F Serverboard User’s Manual Installation Triangles Processor and Heatsink InstallationInstalling the Heatsinks Mounting the Serverboard onto the Tray in the Chassis Mounting the Serverboard into a ChassisTo Remove To InstallSupport Maximum MemoryPCI Expansion Cards Installing a PCI Expansion CardRear I/O Ports I/O Port and Control Panel ConnectionsFront Control Panel Reset Connector Connector DefinitionsPower Connectors Pwon ConnectorLAN1/2 Ethernet Ports Power On LEDNMI Button Serial Ports Universal Serial Bus PortsUSB Headers Fan HeadersOverheat LED Power I2CSMBus Header Wake-On-LANButton Power LED/SpeakerChassis Intrusion ATX PS/2 Keyboard and PS/2 Mouse PortsExplanation of Jumpers Jumper SettingsCompact Flash Card PWR Connector Compact Flash Card PWR ConnectorPCI-X Slot Frequency Selection Watch Dog Enable/DisableVGA Enable/Disable I2C to PCI-Express SlotCompact Flash Master/Slave Select LAN1/2 Enable/DisableSAS Enable/Disable SAS RAID Mode SelectDedicated Ipmi LAN LEDs Onboard IndicatorsPower LED LAN1/LAN2 LEDsFloppy, SAS and Sata Drive Connections IDE ConnectorsIDE Drive Connector Pin Definitions IDE#1 SAS Ports Floppy Drive ConnectorSata Ports Serial ATA Sata Installing the OS/SATA DriverEnabling Sata RAID Enabling Sata RAID in the Bios Installing the RAID Driver During OS Installation Using the Adaptec RAID UtilityDriver/Tool Installation Display Screen Installing DriversSupero Doctor Supero Doctor III Interface Display Screen Remote Control No Power Troubleshooting ProceduresBefore Power On No Video Memory ErrorsLosing the System’s Setup Configuration Question What type of memory does my serverboard support? Technical Support ProceduresFrequently Asked Questions Question How do I update my BIOS?Question Whats on the CD that came with my serverboard? Returning Merchandise for ServiceIntroduction Starting the Setup UtilityMain Menu Advanced Settings MenuBoot Feature Processor & Clock Options Memory Configuration Advanced Chipset Control NorthBridge ConfigurationECC Configuration Dram BG Scrub Dram ECC EnableBit ECC Mode Dram Scrub RedirectDram Timing Configuration SouthBridge ConfigurationPCI Express Configuration RD890 ConfigurationHot Plug Support NB-SB Port Features NB-SB Link ApsmGPP Core Settings Powerdown Unused LanesHyper Transport Configuration Primary/Secondary/Third/Fourth IDE Master/Slave Channel IDE/Floppy ConfigurationA.R.T PIO ModeDMA Mode Block Multi-Sector TransferPCI/PnP Configuration Super IO Device Configuration Remote Access Configuration Acpi Configuration Hardware Health ConfigurationSystem Fan Monitor IP Address Source Ipmi Configuration View BMC System Event LogSet LAN Configuration Gateway Address Event Log ConfigurationIP Address Subnet MaskSecurity Menu Boot MenuExit Menu Beep Code Error Message Description Amibios Error Beep CodesH8DI3+/I+-F Serverboard User’s Manual Checkpoint Code Description Uncompressed Initialization CodesBootblock Recovery Codes Uncompressed Initialization Codes To test memory next Appendix B Bios Post Checkpoint Codes H8DI3+/I+-F Serverboard User’s Manual

H8DII+, H8DI3+, H8DII+-F, H8DI3+-F specifications

Super Micro Computer, a leader in high-performance server solutions, offers a range of motherboards designed for demanding enterprise applications. Notable models include the H8DI3+-F, H8DII+-F, H8DI3+, and H8DII+. These motherboards incorporate advanced technologies tailored for reliability, flexibility, and scalability, making them ideal for data centers, virtualization, and high-performance computing tasks.

The H8DI3+-F and H8DII+-F motherboards are optimized for dual AMD Opteron processors, delivering exceptional processing power with support for both single and dual-socket configurations. This flexibility allows users to tailor their systems according to specific application needs, whether they require a compact setup or a more extensive, scalable infrastructure.

Key features include support for DDR4 memory, which enhances bandwidth and energy efficiency. The H8DI3+-F and H8DII+-F motherboards support up to 1TB of RAM through 16 DIMM slots, enabling the hosting of memory-intensive applications with ease. This is complemented by advanced error-correcting code (ECC) memory support, ensuring data integrity and stability in mission-critical environments.

Both motherboards include several PCIe slots, facilitating the integration of high-performance GPUs and storage solutions. This modularity is crucial for businesses looking to harness the power of GPU computing for tasks such as artificial intelligence, machine learning, and data analytics.

Storage options are robust, with support for multiple 2.5” or 3.5” drives and RAID configurations, allowing for rapid data access and redundancy. These features ensure that organizations can maintain high availability and minimize downtime.

Additionally, the H8DI3+ and H8DII+ models boast integrated dual 10Gb/s Ethernet ports for high-speed network connectivity, essential for optimizing data transfers and ensuring seamless communication across distributed systems.

In terms of reliability, Super Micro emphasizes military-grade components and extensive testing, providing peace of mind to users in critical environments. Each model supports comprehensive management features, including remote access capabilities and thermal monitoring, contributing to reduced operational costs.

Overall, Super Micro's H8DI3+-F, H8DII+-F, H8DI3+, and H8DII+ motherboards represent the pinnacle of server technology, combining robust performance, extensive scalability, and innovative features designed to address the evolving demands of modern enterprise computing. These motherboards are ideal for organizations seeking powerful, flexible systems that can adapt to future technological advancements.