SonicWALL SRA 1200/4200 manual Customer Support, Knowledge Base

Page 47

Customer Support

SonicWALL’s customer support Web site is where you will find featured support topics, tutorials, and more. If you need further assistance, SonicWALL offers telephone, email, and Web- based support to customers with valid Warranty Support or a purchased support contract. Please review our Warranty Support Policy for product coverage.

For answers to support questions, visit:

<http://www.sonicwall.com/us/Support.html>

Knowledge Base

The Knowledge Base allows users to search for SonicWALL documents based on the following types of search tools:

•Browse

•Search for keywords

•Full-text search

For further information, visit:

<http://www.sonicwall.com/us/support/kb.asp>

Page 46 Customer Support

Image 47

Contents Getting Started Guide SonicWALL SRA 1200/4200 Getting Started Guide Document Contents2 Document Contents This Section Setting Up Your NetworkMissing Items? Package Contents for the SonicWALL SRASRA 1200 System Requirements SRA 4200 System Requirements What You Need to Begin Recording Configuration InformationAdministrator Information Network Configuration InformationScenario Overviews Selecting a Deployment ScenarioScenario B SRA on an Existing DMZ Accessing the Management Interface Applying Power to the SonicWALL SRATroubleshooting Connecting Your Appliance Setting Your Administrator Password Configuring Your SRA 1200/4200Navigate to Users Local Users Setting the Time ZoneAdding a Local User Click Accept Configuring SRA Network SettingsConfiguring DNS / Wins Configuring the X0 IP Address for Scenario B and Scenario CConfiguring a Default Route Navigate to the NetExtender Client Routes Adding a NetExtender Client Route192.168.200.100 to Setting Your NetExtender Address RangeScenario a Connecting Your Network Interfaces Connecting Your SRA 1200/4200Scenario C Connecting Your Network Interfaces Scenario B Connecting Your Network Interfaces20 Connecting Your SRA 1200/4200 Registering Your Appliance Product Registration Creating a MySonicWALL AccountRegistering Your SonicWALL SRA Before You RegisterService Management Services and LicensingFlexible Per-User Licensing Activating Services and SoftwareTrying or Purchasing Services 26 Services and Licensing Scenario a SRA on a New DMZ Network ConfigurationUn-select the Allow Interface Trust checkbox Connecting to a SonicWALL Security ApplianceAdding a New SRA Custom Zone Enter your Subnet Mask Enter a name for the serviceAllowing a WAN SRA Connection Click Allowing an SRA LAN ConnectionNavigate to the Network Address Objects Name for NetExtender Prerequisites Scenario B SRA on an Existing DMZAllowing WAN DMZ Connection Allowing DMZ LAN Connection Continue to Testing Your Remote Connection on Scenario C SRA on the LAN Configuring SRA LAN ConnectivityName Name for NetExtender Zone Assignment Select Http and Https checkboxes, and click Next Setting Public Server AccessSelect the Public Server Wizard option and click Next Verifying a User Connection from the Internet Testing Your Remote Connection40 Testing Your Remote Connection Upgrading Your Appliance Obtaining the Latest SRA SSL VPN Image Exporting a Copy of Your Configuration SettingsUploaded Firmware New Uploaded Firmware with Factory Defaults NewUploading a New SRA SSL VPN Image Resetting the Appliance Using SafeMode Support and Training Options Knowledge Base Customer SupportUser Forums Training Related Documentation SonicWALL Live Product Demos SonicWALL Secure Wireless Network Integrated Solutions Guide Page Safety and Regulatory Information Cable Connections Lithium Battery WarningKabelverbindungen Weitere Hinweise zur MontageHinweis zur Lithiumbatterie Complies with EN 55022 Class a and CISPR22 Class a Declaration of ConformitySWL-1RK23-088 Bmsi Statement Class a Regulatory Information for KoreaTrademarks Copyright NoticeSonicWALL SRA 1200/4200 Getting Started Guide 60 Notes SonicWALL, Inc