Symptom | Cause | How to Manage |
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Colors of the | ●Monitor color setting of | ●Set the monitor color higher than 16bit. |
images are poor. | your PC is set to 16 bit or |
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| less. |
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Focus of the | ●The lens cover of the | ●Wipe off the lens with dried cloth. |
images is poor. | camera is not clean, or |
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| some dusts are on it. |
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| ●Distance to an object is | ●Check the minimum object distance (specifications) of |
| too close. | your lens. |
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Cannot send | ●Settings of SMTP, POP3 | ●Check your SMTP and POP3 server which are |
mail. | server may not be right. | provided from your provider. (→ page 68) |
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| ●DNS server setting may | ●Set your DNS server from your provider to “DNS1” |
| not be right. | (Primary) and “DNS2” (Secondary) in “DNS Settings.” |
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| (→ page 66) |
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| *Sometimes “primary” is described as “master” and |
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| “secondary” is described as “slave,” but these meanings |
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| are the same. |
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| ●Mail sending conditions | ●To send mail, you need to perform mail sending |
| are not configured. | settings of the camera. (→ page 69) |
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Cannot perform | ●NTP server setting may | ●The NTP server released on the Internet may become |
Auto Time | not be right. | invalid without notifying users. |
Settings. |
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Couldn’t | ●Couldn’t complete the | ●Retry updating firmware by following steps of |
complete | updating because of | “Updating the Firmware” on page 72. |
firmware | network trouble, the |
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updating. | power has cut off or other |
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| reasons. |
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Installation/Set up and OperationViewing
Recording
Setting up
Others
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