Polaroid ION user manual Troubleshooting, Symptom Solution Problem

14. Troubleshooting

The troubleshooting guide is designed to help you. If problems continue, please contact your local customer support hot-line. See your registration

card for helpline contact details.							PC
For Windows® Users:
Symptom		Solution			Problem
				Shut down all other applications and attempt to re-
				install the driver, or download the updated driver from
I receive an error message when I	ION®	Digital Camera	Driver does	www.ION-camera.com and install the updated driver.
am installing the ION® Digital Camera	not load.			Check the USB	controller in your	BIOS if	they are
Driver.
				activated. If these does not work contact your national
				Customer Support representative.
	You have lost power to your ION® Digital Camera by either:
	Insufficient battery power			Upload all images to your PC as soon as possible. (please
				refer to Battery Guidance section in User’s Manual.)
All the images I have taken do not	Removing the battery without being			If you need to change batteries, and retain the images
appear on the ION® Digital Camera.	connected to your PC (turned on) via			in your ION® Digital Camera’s memory, ensure you are
	the USB cable.			connected to a PC which is turned on via the USB cable,
				which will then draw power from the PC whilst you
				insert fresh batteries.
I cannot upload images to the PC	Connection failure			Check all cables connections are secured.
LCD display is flashing.	Battery power is too low to continue			Upload saved images immediately, then replace battery.
	taking images.
I cannot run the ION® Digital Camera.	Conflict with another camera driver			If you have any other camera installed on your computer,
	capture device.			remove the camera and it’s driver completely from
				your system to avoid conflict with another camera or
				capture device.
Black corner appears on the images	Lost corner of images.			Make sure you slide the lens cover to the desired
taken.				position.
I hear a low “beep” when trying to	Insufficient light.			Take your images in better light condition.
take an image.				Check your lens cover is open.
My CD Installation wizard does	The	auto installation file	is switched	Go to the computer desktop. Right click on “My
not work.	to off.			Computer”.	Click “Properties”.	Select	“Device
		or		Manager”. Double click on “CD-ROM”, double click
	The CD ROM is disconnected.			on “CD-R” (normally the manufacturer’s name). Click
				on “Settings”.	Ensure “Auto insert notification” is
				ticked and the “disconnect” is ticked. If you change
				the settings the computer will ask you to restart your
				PC. Click “Yes”.

ION® Digital Camera User Guide	45
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