Axis Communications 225FD user manual Emergency Recovery Procedure, Axis Support

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44AXIS 225FD - Troubleshooting

Emergency Recovery Procedure

If power to the AXIS 225FD is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the label attached to the bottom of the camera.

1.Unix/Linux - From the command line, type the following: arp -s <IP address of AXIS 225FD> <Serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of AXIS 225FD> <Serial number>

ping -l 408 -t <IP address of camera>

2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis225fd.bin. Then click the Load button to restart the upgrade process.

4.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

5.Reinstall the AXIS 225FD.

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/

Axis Support

If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.

Symptoms, Possible Causes and Remedial Actions

Hardware problems

 

 

 

 

 

Cannot close dome casing

Check that the safety cord is not twisted or in the way of the camera optics.

Problems setting the IP address

 

 

 

 

 

When using ARP/Ping.

Try the installation again. The IP address must be set within two minutes after running

 

 

the ARP command. Ensure the Ping length is set to 408.

 

 

 

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Contents Axis 225FD About this Document Contents Axis 225FD Product Features Key FeaturesOverview Control button Serial number S/NLED Indicators PowerNetwork HeaterAccessing the Camera Access From a BrowserSetting the Focus/Zoom Setting the PasswordAccessing the camera from the Internet Live View Motion Jpeg Video StreamsVideo Stream Types How to stream MPEG-4 MPEG-4 protocols and communication methodsRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other methods of accessing the video streamAxis Media Control Other MPEG-4 clients Setup Tools Accessing the setup tools from a browserImage Appearance Video and Image SettingsImage Settings Overlay/Mask Settings Video StreamTest Text OverlayAdvanced Settings Camera SettingsUpload and use an overlay/mask Overlay image/privacy mask requirementsMPEG-4 Settings Live View Config Use custom settingsUpload Own Web Files Own homeUser-defined Links Example Check Show Custom LinkDefault Video Format Default ViewerAction Buttons Output ButtonsSequence Mode Viewer settingsHtml Examples External VideoDefinitions Event ConfigurationEvent Servers Configuring Event Types How to set up a triggered eventTriggered Event Click Add triggered on the Event typesPre-trigger and Post-trigger buffers Scheduled EventMotion Detection Port Status Object SizeSystem Options SecurityIP Address Filtering ViewerReferrals HttpsNetwork Basic TCP/IP Settings IP Address ConfigurationServices Date & TimeHost Name Configuration Network Advanced TCP/IP SettingsDNS Configuration Network Traffic Link-Local AddressNAT Traversal Network Socks Network Smtp emailNetwork Snmp Network UPnPLED Settings MaintenanceSupport COM Port RS485/422Resetting to the Factory Default Settings ConfigurationUsing the Control Button AdvancedAxis 225FD System Options Unit Connectors Terminal connector block pinout Terminal BlockLED indicators Terminal connector schematic diagramPin Function Power connectionsPower Connector Block Schematic Diagram Power Terminal Block and Power Connectors Upgrading the Firmware TroubleshootingChecking the Firmware Axis Support Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Etc, to a destination outside the local network Your Axis 225FD is accessible locally, but not externallyWeb browser Decode only I frames Video/Image problems generalVideo/image problems MPEG-4 Status and Network indicator LEDs are flashing red rapidly Problems uploading filesPoor quality snapshot images Browser freezesTechnical Specifications LensMaintenance Accessories General performance considerations Optimizing your systemFrame rates Motion Jpeg and MPEG-4 BandwidthGlossary of Terms Axis 225FD Glossary of Terms Index Axis 225FD IndexRtsp
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225FD specifications

Axis Communications, a pioneer in network video solutions, continues to innovate with the introduction of the Axis 225FD, a cutting-edge fixed dome network camera designed to enhance surveillance capabilities in various environments. This device strives to meet the demanding requirements of modern security by combining advanced imaging technology with user-friendly features.

One of the standout characteristics of the Axis 225FD is its exceptional image quality. It boasts a high-resolution sensor capable of capturing detailed images even in low light conditions. This is further enhanced by Axis' Wide Dynamic Range (WDR) technology, which ensures that both bright and dark areas within a scene are clearly visible. This feature is particularly useful in dynamic lighting situations, such as entryways where bright sunlight may contrast with shaded areas.

The Axis 225FD is equipped with a built-in microphone to capture audio along with video, adding another layer of context to footage. This feature is invaluable for various applications, allowing security personnel to not only see but also hear events as they unfold, leading to more comprehensive situational awareness.

For adaptability, the camera supports PoE (Power over Ethernet), simplifying installation by allowing both power and data transfer through a single cable. This efficiency means less clutter and easier setup, making the Axis 225FD suitable for diverse installation environments, including retail spaces, offices, and public areas.

In terms of security features, the Axis 225FD supports multiple streams, enabling different resolutions for different scenarios. This flexibility ensures that users can tailor the video quality based on their bandwidth constraints while maintaining critical surveillance capabilities. Moreover, the camera is equipped with tampering alarms that send notifications if it is moved or obstructed, further bolstering security measures.

Durability is another critical consideration with the Axis 225FD. Designed to withstand the rigors of various environments, the camera is housed in a robust casing that protects it from dust and moisture, meeting IP66 and IK08 standards. This resilience ensures that the camera remains operational in challenging conditions, providing reliable surveillance year-round.

In summary, the Axis Communications 225FD is a state-of-the-art surveillance solution that excels in key areas such as image quality, audio capture, installation flexibility, and security features. With its durable design and advanced technologies, it stands out as a top choice for organizations looking to enhance their monitoring capabilities and ensure the safety of people and assets.