Axis Communications 225FD user manual Web browser, Etc, to a destination outside the local network

Page 45

AXIS 225FD - Troubleshooting 45

 

The camera is located on a different

If the IP address intended for the AXIS 225FD and the IP address of your computer are

 

subnet.

located on different subnets, you will not be able to set the IP address. Contact your

 

 

network administrator to obtain an appropriate IP address.

 

The IP address is being used by another

Disconnect the AXIS 225FD from the network. Run the Ping command. (In a Com-

 

device.

mand/DOS window, type ping and the IP address of the unit).

 

 

If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means

 

 

that the IP address is already in use on your network. You must obtain a new IP address

 

 

and reinstall the unit.

 

 

If you see: Request timed out - this means that the IP address is available for use with

 

 

your camera. In this case, check all cabling and reinstall the unit.

 

Possible IP address conflict with

The static IP address in the AXIS 225FD is used before the DHCP server sets a a dynamic

 

another device on the same subnet.

address. This means that if the same default static IP address is also used by another

 

 

device, there may be problems accessing the camera. To avoid this, set the static IP

 

 

address to 0.0.0.0.

The

AXIS 225FD cannot be accessed from

a Web browser

 

 

 

 

The IP address has been changed by

1) Move the AXIS 225FD to an isolated network, or to one with no DHCP or BOOTP

 

DHCP.

server. Set the IP address again, using the AXIS IP Utility (see the Installation Guide) or

 

 

the ARP/Ping commands.

 

 

2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the main

 

 

network. The unit now has a fixed IP address that will not change.

 

 

3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select

 

 

the required service and then configure IP address change notification from the net-

 

 

work settings. Return the unit to the main network. The unit will now have a dynamic

 

 

IP address, but will notify you if the address changes.

 

Proxy server.

If using a proxy server, try disabling the proxy setting in your browser.

 

Other networking problems.

Test the network cable and connectors by connecting it to another network device,

 

 

then Ping that device from your workstation. See the instructions above.

 

Cannot log in.

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when

 

 

attempting to log in. You may need to manually type in http or https in the browser's

 

 

address bar.

 

Incorrect host name.

Check that the host name and DNS server settings are correct. See the basic and

 

 

advanced TCP/IP settings.

Cannot send notifications, uploads, alarms,

etc, to a destination outside the local network

 

 

 

 

Firewall protection.

The camera can be configured to use a SOCKS server to reach networks on the other

 

 

side of a firewall/proxy server.

Your AXIS 225FD is accessible locally, but not externally

 

 

 

 

Firewall protection.

Check the Internet firewall with your system administrator.

 

Default routers required.

Check if you need to configure the default router settings.

Poor or intermittent network connection.

 

 

 

 

 

Network switch.

If using a network switch, check that the port on that device uses the same setting for

 

 

the network connection type (speed/duplex) as set in the advanced TCP/IP settings.

 

 

The Auto-Negotiate setting is recommended.

 

 

 

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Contents Axis 225FD About this Document Contents Axis 225FD Key Features Product FeaturesControl button Serial number S/N OverviewPower LED IndicatorsNetwork HeaterAccess From a Browser Accessing the CameraSetting the Password Accessing the camera from the InternetSetting the Focus/Zoom Live View Video Streams Video Stream TypesMotion Jpeg MPEG-4 protocols and communication methods How to stream MPEG-4Other methods of accessing the video stream Axis Media ControlRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other MPEG-4 clients Accessing the setup tools from a browser Setup ToolsVideo and Image Settings Image SettingsImage Appearance Video Stream Overlay/Mask SettingsTest Text OverlayCamera Settings Advanced SettingsUpload and use an overlay/mask Overlay image/privacy mask requirementsMPEG-4 Settings Use custom settings Live View ConfigOwn home Upload Own Web FilesUser-defined Links Example Check Show Custom LinkDefault Viewer Default Video FormatAction Buttons Output ButtonsViewer settings Sequence ModeHtml Examples External VideoEvent Configuration Event ServersDefinitions How to set up a triggered event Configuring Event TypesTriggered Event Click Add triggered on the Event typesScheduled Event Pre-trigger and Post-trigger buffersMotion Detection Object Size Port StatusSecurity System OptionsIP Address Filtering ViewerHttps ReferralsIP Address Configuration Network Basic TCP/IP SettingsServices Date & TimeNetwork Advanced TCP/IP Settings DNS ConfigurationHost Name Configuration Link-Local Address NAT TraversalNetwork Traffic Network Smtp email Network SocksNetwork Snmp Network UPnPMaintenance LED SettingsSupport COM Port RS485/422Configuration Resetting to the Factory Default SettingsUsing the Control Button AdvancedAxis 225FD System Options Unit Connectors Terminal Block Terminal connector block pinoutTerminal connector schematic diagram LED indicatorsPower connections Power Connector BlockPin Function Schematic Diagram Power Terminal Block and Power Connectors Troubleshooting Checking the FirmwareUpgrading the Firmware Emergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsAxis Support Your Axis 225FD is accessible locally, but not externally Web browserEtc, to a destination outside the local network Video/Image problems general Video/image problems MPEG-4Decode only I frames Problems uploading files Status and Network indicator LEDs are flashing red rapidlyPoor quality snapshot images Browser freezesLens Technical SpecificationsMaintenance Accessories Optimizing your system General performance considerationsBandwidth Frame rates Motion Jpeg and MPEG-4Glossary of Terms Axis 225FD Glossary of Terms Axis 225FD Index IndexRtsp
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Manual 74 pages 32.82 Kb

225FD specifications

Axis Communications, a pioneer in network video solutions, continues to innovate with the introduction of the Axis 225FD, a cutting-edge fixed dome network camera designed to enhance surveillance capabilities in various environments. This device strives to meet the demanding requirements of modern security by combining advanced imaging technology with user-friendly features.

One of the standout characteristics of the Axis 225FD is its exceptional image quality. It boasts a high-resolution sensor capable of capturing detailed images even in low light conditions. This is further enhanced by Axis' Wide Dynamic Range (WDR) technology, which ensures that both bright and dark areas within a scene are clearly visible. This feature is particularly useful in dynamic lighting situations, such as entryways where bright sunlight may contrast with shaded areas.

The Axis 225FD is equipped with a built-in microphone to capture audio along with video, adding another layer of context to footage. This feature is invaluable for various applications, allowing security personnel to not only see but also hear events as they unfold, leading to more comprehensive situational awareness.

For adaptability, the camera supports PoE (Power over Ethernet), simplifying installation by allowing both power and data transfer through a single cable. This efficiency means less clutter and easier setup, making the Axis 225FD suitable for diverse installation environments, including retail spaces, offices, and public areas.

In terms of security features, the Axis 225FD supports multiple streams, enabling different resolutions for different scenarios. This flexibility ensures that users can tailor the video quality based on their bandwidth constraints while maintaining critical surveillance capabilities. Moreover, the camera is equipped with tampering alarms that send notifications if it is moved or obstructed, further bolstering security measures.

Durability is another critical consideration with the Axis 225FD. Designed to withstand the rigors of various environments, the camera is housed in a robust casing that protects it from dust and moisture, meeting IP66 and IK08 standards. This resilience ensures that the camera remains operational in challenging conditions, providing reliable surveillance year-round.

In summary, the Axis Communications 225FD is a state-of-the-art surveillance solution that excels in key areas such as image quality, audio capture, installation flexibility, and security features. With its durable design and advanced technologies, it stands out as a top choice for organizations looking to enhance their monitoring capabilities and ensure the safety of people and assets.