Vivotek PZ6114/PZ6124 manual 886-2-82455282 F

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B. Frequently Asked Questions

Q What if I forget my password?

A After the Administrator's password has been assigned, every access to the Network Camera needs authentication. If you are one of the managed users, you have to ask the Administrator for the password. If you are the Administrator, there is no way to recover the root password except by restoring the factory default settings. Refer to Appendix A for the procedures.

Q Why can I not watch video from the Network Camera after it is authenticated? A There are many possible scenarios regarding this problem,

1.If you have just installed the Network Camera and are unable to watch the video, check if the heartbeat LED is blinking or the lens cap is off. If the heartbeat LED is dim, perform the software installation again.

2.If the Network Camera is well installed and you are accessing the Network Camera for the first time using Internet Explorer, adjust the security level of Internet Explorer to allow installation of plug-ins.

3.If the problem still exists after adjusting, and the message over the image window is showing "connecting", the network traffic may be too crowded.

4.It there is only “A” shown below the image, check the media options in client settings containing video.

Q What is the plug-in for?

A The plug-in provided by the Network Camera is used to display motion pictures and audio in Internet Explorer. If your system does not allow installation of any plug-in software, the security level of the web browser may need to be lowered. It is recommended that you consult your network supervisors in your office regarding adjustment of the security level. Software installation may be regulated in some offices.

Q Why is the timestamp different from the system time of my PC or notebook?

A The timestamp is based on the system time of the Network Camera. It is maintained by a real-time clock inside and can be automatically synchronized with the time-server if the Network Camera is connected to the Internet and the function is enabled. Differences of several hours may result from the time zone setting.

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Contents Page Technical@vivotek.com Before You Use This Product Package Contents Table of Contents Definitions in Configuration Smtp FTPAppendix Hardware Installation To install in EthernetTo install in wireless LAN Software Installation 886-2-82455282 F 886-2-82455282 F 886-2-82455282 F Initial Access to the Network Camera Installing Plug-inCheck Network Settings Add Password to Prevent Unauthorized AccessHow to Use AuthenticationConfiguration Primary User’s CapabilitiesMain Screen with Camera View Digital OutputCamera view Pan/tilt/zoom control buttonsCCD control buttons Zoom speedFocus speed Auto panClient Settings There are four settings for the client side886-2-82455282 F Fine-tuning for Best Performance Administrator’s CapabilitiesFor Best Real-time Video Images Somewhere Between Real-time and Clear Images Only Quality Images Will DoSelect for Motion Jpeg Protect Network Camera by Passwords Opening Accounts for New UsersDemo on Multiple Sites Mid-scale Service Product Demo for E-business Large-scale ServiceBuild a Multimedia Web Attraction Site More Flexible Options for ViewersIf the web space has FTP service If the web space has no FTP service Image URL Build a Security Application Send Snapshots When Motion is Detected Definitions in Configuration System Parameters User Group Administration 886-2-82455282 F Edit User General Network SettingsGet IP address automatically & Use fixed IP address Streaming Wireless耟 Tkip AES Url http//Network Camera/setup/wireless.html Ddns & UPnP 886-2-82455282 F Mail & FTP Smtp886-2-82455282 F 886-2-82455282 F Video Codec Parameters 886-2-82455282 F Image Settings CCD Settings886-2-82455282 F 886-2-82455282 F Audio 886-2-82455282 F Motion Detection Camera Control Preset function areaCamera control area 886-2-82455282 F Camera control area Preset function area Weekly Schedule Application SetupEvent Operation Sequential Operation 886-2-82455282 F Factory Default Factory defaultViewing System Log Viewing System ParametersRemote Controller Troubleshooting Appendix886-2-82455282 F 886-2-82455282 F 886-2-82455282 F Cleaning the Lens Pan/Tilt/Zoom Data Overview URL Commands of the Network CameraStyle Convention Get Server Parameter Values General CGI URL Syntax and ParametersMethod GET/POST Set Server Parameter Values Parameter pairAvailable Parameters on the Server NosyncName Value Description Do1~4 Primary Smtp server, max 40 characters Group Wireless restart DefaultAuto ShortOpen 0000000000MPEG4 886-2-82455282 886-2-82455532 Restore Restore the last saved image parameters Save Ntsc & Cmos Group Upnp Auto iris Drive the Digital Output Query Status of the Digital InputCapture Single Snapshot Account Management System Logs Privilege=dido&privilege=listenConfiguration File Upload File firmwareCamera Control Recall Preset Locations System InformationMethod GET/POST Technical Specifications NetworkingTechnology License Notice MPEG-4 Visual TechnologyElectromagnetic Compatibility EMC Liability