Canon IP5200 quick start Getting Help from Canon

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Getting Help from Canon

Help Us Help You Better

Before you contact Canon, please record the following information.

Serial Number (located on the inside of the printer):

Model Number (located on the top of the printer):

Printer Driver CD-ROM number (located on the CD-ROM):

Purchase Date:

Customer Technical Support Sequence*

1.Internet — www.canontechsupport.com

For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is our helpful tech support web site. In addition, the latest driver downloads, answers to frequently asked questions, product information, and “where to buy” instructions are found here.

2.Email Tech Support — www.canontechsupport.com

For individual attention to a special issue, try emailing our friendly technical engineers, specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours.

3.Toll-Free Live Tech Support — (1-800-828-4040)

This option provides live telephone technical support, free of service charges, Monday- Saturday (excluding holidays), during your product’s 1 year limited warranty period. Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).

4.Extended Service and Support — www.canonesp.com

Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to three full years of service and support coverage at a very attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s superb InstantExchange product replacement program. For further information about extending your Canon service and support, call (1-800-385-2155), or visit our Web site at www.canonesp.com. CarePAK must be purchased during your product’s warranty period.

For more information and updated program specifics, please visit our web site at www.canontechsupport.com.

* Support program specifics are subject to change without notice.

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Contents Quick Start Guide Photo Printer SeriesGetting Help from Canon Photo Printer Quick Start Guide Copyright Contents Basic Printing Press the Power buttonTurning on the Printer Turning off the Printer To turn off the printer, press the Power buttonAbout the Power Plug Non-Canon branded paper Loading Paper„ Print Media to Avoid „ Using the Auto Sheet Feeder and the Cassette Basic Printing Prepare to load paper „ Loading Plain Paper in the Auto Sheet FeederFlatten the four corners of the paper before loading it Auto Sheet Feeder LampBasic Printing Load the paper Load Limit Mark„ Loading Envelopes „ Loading Other Small-Sized Paper in the Auto Sheet Feeder PortraitLandscape„ Loading Plain Paper in the Cassette Basic Printing Adjust the size of the Cassette Basic Printing Load the paper. Print side facing Down Cassette Basic Printing Insert the Cassette into the printerPrepare the Paper Output Tray LampAgainst the right side „ Loading 4 x 6 or 5 x 7-Sized Paper in the Cassette See Using Specialty Media on Documents Using Specialty Media„ Photo Quality Media „ Canon Specialty Media Cassette For Media TypeLoad the paper in the printer Printing with WindowsTurn on the printer Ensure that the proper paper source is selectedProperties Specify the required settingsBasic Printing Open the printer properties dialog box Paper SourcePrint the document Printing with Macintosh Load the paper on the printerSelect Paper Size Basic Printing Basic Printing Print the document Canceling PrintingPress the RESUME/CANCEL button while printing Select the desired document, then click Delete icon Select Edit Printer List from the Printer pop-up menuDouble-click the printer name displayed in the Name list Advanced Printing Advanced Printing„ Connecting to a PictBridge Compliant Device Set up the printer Turn on the printerPage Advanced Printing Exif2.21 compliant About the Image Data Format for PrintingAbout Paper size and Paper type About Date/File No. print About Layout and TrimmingAbout Image optimize Other Settings Select the icon of your printer Accessing the Printer Driver WindowsYour application, select the command to print a document „ PhotoRecord Windows Using the Bundled Software„ Easy-PhotoPrint Windows/Macintosh „ Easy-WebPrint WindowsPrinting Maintenance Replacing an Ink TankInk Level Indication on the PC „ Getting the Ink Level InformationInk Level Indication on the Printer RepeatsPrinting Maintenance „ Knowing When to Replace Ink Tanks Printing Maintenance Remove the ink tank whose lamp is flashing fast „ Replacing Ink TanksOpen the Top Cover Printing Maintenance Prepare a replacement tank Printing Maintenance Insert the ink tank Printing Maintenance Close the Inner Cover and the Top Cover When Printing Becomes Faint or Colors are Incorrect StepPrinting the Nozzle Check Pattern Without a Computer Printing the Nozzle Check Pattern„ Printing the Nozzle Check Pattern Printing Maintenance Print the Nozzle Check Pattern Click Nozzle CheckOpen the Canon IJ Printer Utility dialog box Examine the pattern and take the appropriate action„ Examining the Nozzle Check Pattern Confirm the printed nozzle check patternSee Print Head Cleaning on Print Head Cleaning Cleaning the Print Head Without a ComputerPrinting Maintenance Start Print Head Cleaning Ensure that the printer is on Printing Maintenance Click Deep Cleaning Print Head Deep CleaningStart Print Head Deep Cleaning See Printing the Nozzle Check Pattern on Printing Maintenance Ensure that the printer is on Printing Maintenance Aligning the Print Head Without a Computer Aligning the Print HeadPrint the pattern Click Print Head AlignmentCheck the printed pattern Read the message and click Print Head Alignment Printing Maintenance Check the printed pattern Troubleshooting When an Error OccursClick Start Over on the Installation Cannot Install the Printer DriverReinstall the printer driver CD-ROM iconCannot Connect to PC Properly Print Results Not Satisfactory or Contains Errors SettingWith Borderless Printing Paper feed roller is Clean the paper feed roller DirtyPaper is Smudged Inside of the printer isWindows XP and Windows Open the Canon IJ Printer Utility dialog boxTroubleshooting Printer Hardware Correct IncorrectOn the Page Setup tab, click Print Options Click the Maintenance tab and then View Printer StatusSelect Cancel All Documents in the Printer menu Click Display Print QueuePaper Does Not Feed Properly Paper Jams Paper JamsPaper is fed and the jammed paper is ejected accordingly PowerIs pressed Removing the paper, contact the Customer Care CenterProblem Possible Cause Paper jams inside the printer Duplex Transport Section Handling Error Messages Response from Be recognized Off Install the appropriate ink tankWithout receiving a Digital camera/The Device Digital camera orPrinters and Faxes An Error Message Appears on the ScreenUninstall Printer List opens Cannot Print Properly from the Digital Camera Low ink level It is about time to replace Same color are installedHardware Error/No ink Ink tank with a new oneTroubleshooting Media Types for Digital Camera Digital Camera Setting Media TypeAppendix Appendix Printer SpecificationsMaximum resolution dpi Print speed Camera Direct Print Canon Bubble Jet Direct Camera Direct Print PictBridge USB 2.0 Hi-Speed interface*1 Canon IJ Printer Driver System RequirementsAdditional System Requirements for On-screen Manuals OS Windows XP / WindowsSafety Precautions Do not place the printer on a thick rug or carpet ServiceClose to a heating source Do not place the printer with its back attached to the wallRegulatory Information Color Printer Model K10252Canon U.S.A., INC. Limited Warranty --- USA Only Canon U.S.A., Inc One Canon Plaza Lake Success, NY USAIndex IndexPrinting Photographs Directly from a Canon Bubble Jet Printing Photographs Directly from a PictBridge CompliantPage Page Ordering Information Canon Canada, Inc Canon U.S.A., IncCanon Inc Canon Latin America, Inc