Troubleshooting
Problem
Possible Cause
Try This
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| A specified period | Disconnect the camera cable and reconnect it. | |
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| of time has elapsed | Depending on the model or brand of your device, you may have to | |
“Error No.: 2001” | |||||
without receiving a | |||||
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| response from the | select a print mode compliant with PictBridge before connecting | |
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| digital camera/The | the device. | |
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| digital camera or | You may also have to turn on the device or select Play mode | |
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| digital video | manually after connecting the device to the printer. | |
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| camcorder | Perform necessary operations according to the instruction manual | |
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| connected is not | supplied with your device. | |
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| compatible with | If the error is still unresolved, there is a possibility that you are using a digital | |
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| this printer | camera or digital video camcorder that is not supported by this printer. Use a | |
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| digital camera or digital video camcorder compatible with this printer. | |
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| Automatic Print | See “Eleven flashes” in “Handling Error Messages” on page 77. | |
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| Head alignment |
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“Error No.: 2500” |
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failed |
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Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a digital still camera or digital video camcorder*, and the countermeasures to eliminate them.
*Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera or camera.
Camera Error Message | Possible Cause | Try This |
Printer in use/Printer | Images are being printed from | Wait until printing ends. The printer automatically starts |
warming up | the computer | printing the images from the camera after completing the |
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| current printing. |
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| The printer is warming up | Wait until |
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| printing automatically. |
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No paper /Paper Error | No paper is loaded | Load paper in either the Auto Sheet Feeder or Cassette which |
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| you have selected with the Paper Feed Switch on the printer, |
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| and select Continue*1 in the display on your camera. |
| The Paper Output Tray is | Open the Paper Output Tray to resume printing. |
| closed |
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| The Inner Cover is open | Close the Inner Cover and select Stop in the display on your |
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| camera to stop printing. |
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Paper jam | A paper is jammed in the | Select Stop in the display on your camera to stop printing. |
| printer | Remove the jammed paper, load new paper, and press the |
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| RESUME/CANCEL button on the printer and retry printing. |
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Printer cover open | The Top Cover is open | Close the Top Cover on the printer. |
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No printhead | The Print Head is defective or | Install a Print Head according to the Easy Setup Instructions. |
| not installed (The ALARM | If the Print Head has already been installed, remove the Print |
| lamp on the printer flashes | Head and reinstall it. |
| orange five times.) | If the error still remains, the Print Head may be defective. |
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| Contact the Customer Care Center. |
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Waste tank | The waste ink absorber is | The printer has a |
(ink absorber*2) full | nearly full | used during print head cleaning, for example. This error |
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| message indicates that the waste ink absorber is nearly full. |
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| You can continue printing for a while by selecting Continue*1 on |
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| the display on your camera. |
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| However, because printing is disabled once the waste ink |
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| absorber becomes completely full and until the waste ink tank |
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| is replaced, you are recommended to contact the Customer Care |
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| Center as early as possible. (You will need to replace a particular |
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| part of the printer.) |
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