Panasonic KX-THA16 operating instructions Video phone Problem Cause & solution

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Useful Information

Problem	Cause & solution
The 2nd caller’s	LIn order to use Caller ID, Call Waiting, or Call Waiting
information is not	Caller ID (CWID), you must first contact your telephone
displayed during an	company and subscribe to the desired service.
outside call.	After subscribing, you may need to contact your
	telephone company again to activate this specific
	service, even if you already subscribed to both Caller ID
	and Call Waiting with Caller ID services (CWID).


Video phone

Problem	Cause & solution
I cannot have a video call.	LDepending on the compatibility of the other party’s
	video phone, you may not be able to have a video call
	with that person. The other party needs a compatible
	Panasonic unit (KX-THA12/KX-THA16/KX-THA17)
	with the base unit (KX-TH102) or ITU-T H.324
	compatible device to have a video call. Your unit works
	with most videophone devices that meet the ITU-T
	H.324.
	LIf the base unit is connected to a VoIP-TA (Voice over
	Internet Protocol - Telephony Adaptor), you may not be
	able to have a video call.
	LVideo phone feature is not permitted on the other
	party’s unit.
	LAnother user is accessing the Internet using a dial up
	network. Wait until another user to end the operation
	and try again.
	LAnother handset user is on a video call with an outside
	party. Wait until another handset user to end the call
	and try again.
	LYou cannot have a video call during a cellular call.

The interrupt tone is	LA call is being received. Press {OFF} to end the 1st call,
heard during a video call.	then answer the 2nd call.

Video monitor

Problem	Cause & solution
The image is faint.	LThe camera lens is dirty. Clean it with a soft dry cloth.

The image sent from	LAdjust the display sharpness or brightness setting
another compatible	(page 38, 39).
Panasonic unit (KX-	LThe place where the destination unit is located is dark.
THA12/KX-THA13/KX-	Improve lighting.
THA16/KX-THA17) is
poor.

68For assistance, please visit http://www.panasonic.com/phonehelp

Image 68

Contents Operating Instructions Introduction Feature highlights Telephone and monitoring featuresNmulti Talk V Printing Utility Multi Talk V softwareNmulti Talk V USB Utility Accessory information Other additional/replacement accessoriesAccessory item Order number Sales and support informationOther devices max Expanding your phone systemHandsets max Various features using the optional units KX-THA12/KX-THA17 KX-THA16KX-THA13 KX-THA12/KX-THA17 KX-THA16 AB C KX-THA11 KX-THA12/KX-THA17 KX-THA16KX-THA17 KX-THA11KX-THA14 Conditions for using the unit’s built-in camera For best performanceLocation/Noise EnvironmentBattery installation Setting up the unitConnecting the AC adaptor Panasonic battery performance Operation Operating time Battery chargeBattery strength Battery icon Headset Optional Battery replacementConnecting the corded headset Controls Adjusting the camera lens angle Display Display itemsDisplayed Meaning item Displayed MeaningSoft keys Menu iconsSetting the unit before use Registering the unitRegistering the unit Deregistering the unitAdjusting the speaker volume Making a call using the redial listPause button for PBX/long distance service users Making callsUseful features during a call Answering callsTemporary tone dialing for rotary/pulse service users Using the other line during a callClarity booster Voice enhancerPhonebook Adding items to the phonebookFinding and calling a phonebook item Character table for entering names KeyEditing/correcting a mistake Searching for a name by initialEditing items in the phonebook Erasing items in the phonebookQuick dial EditChain dial Copying phonebook itemsPhonebook iSELECT Copy all items iSELECTUsing Caller ID service Caller ID featuresTalking Caller ID Private name displayCaller list Ringer IDPicture ID Viewing the caller list and calling backCaller ID number auto edit feature Clear iOFF Editing a caller’s phone number before calling back321-5555 Erasing all itemsVideo phone feature Making a video callCompatibility Connection qualityUseful settings during a video call Display mode iSELECTAnswering a video call Brightness iSELECTTaking/showing a picture during a video call Upside down iSELECTVideo phone settings Video phone modeVideo access Hold optionsIntercom feature Transferring a callConference call with 2 outside calls Conference callsTransferring a call to the answering system Call privacy Call shareJoining a conversation Monitoring feature Enabling monitoring accessAudio monitor Monitoring audio in the roomVideo monitor Camera & Audio iSELECTCordless camera KX-THA13 If Camera detect is displayedStored images iSELECT Erasing all images in the cordless cameraSharpness Useful display settings while monitoringCordless camera KX-THA13 Press Call button HMonitoring BrightnessTaking a picture Large320x240Picture gallery Erasing imagesOFF Editing the image title Erasing the selected imageRinger settings Ringer volumeRinger tone Ringer tone iSELECTStop iOFF Playing back a songCustomize ring iSELECT Playback iSELECT Display settings Interrupt toneWallpaper Interrupt tone iSELECTSlide show Display colorDisplay contrast Adding images to the play listSetting the slide show speed Setting the slide show time-outTurning the slide show on Selecting a play pattern in a slide showOther settings Setting the background musicTime adjustment Caller ID subscribers only Date and timeSetting telephone line Changing the unit nameKey tone Caller ID number auto editMemory status Customer support Customer support iSELECTAnswering system feature Useful features during playbackListening to messages Memory capacityClear Answering system commandsKey Command Configuring a cellular phone Making calls using the phonebookMaking calls Answering callsUsing the land line during a cellular call Putting a cellular call on holdRinger settings for cellular calls Ringer for cell iSELECT 3 Ringer volume iSELECTTransferring a cellular call Ringer for cell iSELECT 3 Ringer tone iSELECTConference call with a cellular call and an intercom call Conference callsConference call with a cellular call and land line call Print settings Selecting the IP address modeSetting the TCP port number Automatic setup AutoSelecting a computer Connecting to a computer networkUsing Wake on LAN WOL Printing images Printing images in the picture gallery or play listAuto print iSELECT Menu iStop print i SelectConnecting the USB cable to the unit System requirements for your computerCPU RAMError messages/icons Error messagesTitle error IncompleteInvalid Please registerRF connect error PC search errorIP address is wrong Subnet mask isPrinting error icons Error icon Cause & solution Radio frequency connect errorPC connect error Process error Programmable settings Problem Cause & solution General use Problem Cause & solution Recharge battery is Making/answering calls, intercom Problem Cause & solution Phonebook Problem Cause & solution Caller ID Problem Cause & solutionVideo monitor Problem Cause & solution Problem Cause & solutionVideo phone Problem Cause & solution Camera detect is Answering system Problem Cause & solutionBattery recharge Problem Cause & solution Reset button FCC Warning FCC and other informationResponsible party Medical InstallationBattery Specifications Customer Services Directory Customer servicesNorth America WarrantyPanasonic Corporation Limited Warranty Limits And Exclusions Direct command chart/programming index Ringer volume Time adjustment*1Monitor access Video accessIP address mode ToneAuto Network connect Select printerIndex Multi Talk VIndex Page Page Copyright When you ship the productPanasonic Puerto Rico, Inc