Axis Communications Q6042 PTZ user manual Product is accessible locally but not externally, Basic

Page 61

AXIS Q6042 PTZ Dome Network Camera

Troubleshooting

The IP address has been

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has

changed by DHCP

been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the

 

network. Identify the product using its model or serial number, or by the DNS name (if the name

 

has been configured).

 

If required, a static IP address can be assigned manually. For instructions, see the Installation and

 

Management Software CD or the document Assign an IP Address and Access the Video Stream on

 

Axis Support web at www.axis.com/techsup.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time, on page 47.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 50. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC), on page 14.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

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Contents Axis Q6042 PTZ Dome Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis Q6042 PTZ Dome Network Camera Table of ContentsTechnical Specifications Network Connector Connectors and ButtonsHardware Overview Hardware OverviewMulti-connector LED IndicatorsPower Button SD Card SlotHardware Overview Midspan LED Indicators Accessing the Product Accessing the ProductAccess from a Browser Set the Root Password Accessing the Product Access from the InternetNetwork TCP/IP Advanced Live View Go to Setup EventsControls on the Live View Manual TriggerAMC Audio Controls Axis Media Control viewer toolbarTour Recording, on PTZ ControlsMedia Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Accessing Audio Streams Setting Up the Product Setting Up the ProductBasic Setup Video and Audio Video and AudioVideo Stream Pixel CounterImage Stream Profiles264 Exposure Settings Camera SettingsImage Appearance White BalanceOverlay Image SettingsOverlay Image Go to Video & Audio Video Stream and select the Image tabPrivacy Mask Using Overlay Text in an Action RuleGo to Video & Audio Overlay Image Go to Events Action RulesAudio Modes Audio SettingsAudio Input Audio Output Audio ClipsLive View Config Live View ConfigDefault Viewer for Browsers Go to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsAxis Q6042 PTZ Dome Network Camera Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom Gatekeeper ConfigurationAutotracking Exclude AreasTour Recording Guard TourAdvanced Osdi ZonesLimits Controls Control QueueDetectors Set Up Motion Detection WindowsDetectors Shock DetectionMotion Detection Parameters Audio DetectionAxis Q6042 PTZ Dome Network Camera Applications Install ApplicationApplications Application LicensesAxis Q6042 PTZ Dome Network Camera Events EventsSystem Setting Up an Action RuleTime PTZ ControlFallback Action RecipientsRecipient Use with action Schedules Setting Up an Email RecipientGo to Events Recipients and click Add Go to Events Schedules and click AddGo to Events Recurrences and click Add Events RecurrencesRecordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersCertificates IeeeGo to System Options Security Ieee Audio Support Date & TimeGo to System Options Security Certificates System Options Network Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsDNS Configuration Axis Video Hosting System AvhsHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4Smtp email QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 Bonjour StorageSD Card Network SharePorts & Devices MaintenancePorts Port StatusSupport Overview SupportSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsFile Upload Multi-Connector Cable sold separately Multi-Connector Cable sold separatelyFunction Pin Specifications Connector Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Setup Video & Audio Camera Settings Video and image problems, generalSettings Storage and disk management problemsCondensation in dome Technical Specifications Technical SpecificationsInstallation aid Function/group Specifications Network SecurityMaintenance PowerPerformance Considerations Axis Q6042 PTZ Dome Network Camera M2.2
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Manual 68 pages 6.91 Kb

Q6042 PTZ specifications

The Axis Communications Q6042 PTZ is a sophisticated network camera designed for demanding surveillance environments. Known for its high-resolution imaging and advanced features, this camera is an ideal choice for monitoring large areas such as city centers, airports, and parking lots.

One of the standout features of the Q6042 is its 1080p resolution, offering crisp, detailed video quality. The camera supports H.264 compression technology, which minimizes bandwidth use and storage requirements without sacrificing image quality. This makes it very efficient for users looking to maintain high video fidelity while maximizing their network and storage capacity.

Another key characteristic of the Q6042 is its 18x optical zoom, enabling operators to zoom in on distant subjects without blurring the image. Combined with its advanced pan and tilt capabilities—offering a 360-degree continuous rotation and a tilt range of -20 to +90 degrees—the PTZ camera can cover vast areas and track moving objects with ease. This functionality is particularly useful for security personnel who need to monitor dynamic environments.

The Q6042 is also equipped with Axis' Wide Dynamic Range (WDR) technology, which enhances the camera's ability to capture clear images in challenging lighting conditions. This feature is vital when monitoring areas that experience significant contrasts in light, such as entrances and exits.

The camera is built for durability and features an IP66-rated weatherproof housing, protecting it from dust and heavy rain. It is also resistant to vandalism, making it suitable for outdoor installations where security is a prime concern.

Integrated with Axis’ Corridor Format technology, the Q6042 can be configured to monitor tall and narrow areas, optimizing the field of view for situations like hallways or alleys. This maximizes the effectiveness of surveillance and reduces the amount of unnecessary data captured.

Moreover, the Q6042 supports various network protocols and can be seamlessly integrated with other security systems. With its built-in analytics capabilities, the camera can be equipped with features such as motion detection and audio detection, allowing users to receive alerts based on specific events.

In summary, the Axis Communications Q6042 PTZ camera offers a robust solution for high-security surveillance needs, equipped with high-resolution video, extensive zoom capabilities, and advanced analytics, making it a versatile tool for modern security applications.