Axis Communications Q6042 PTZ user manual Symptoms, Possible Causes and Remedial Actions

Page 60

AXIS Q6042 PTZ Dome Network Camera

Troubleshooting

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping, on page 48.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:

If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings, on page 56.

60

Image 60
Contents Axis Q6042 PTZ Dome Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q6042 PTZ Dome Network CameraTechnical Specifications Connectors and Buttons Network ConnectorHardware Overview Hardware OverviewLED Indicators Multi-connectorPower Button SD Card SlotHardware Overview Midspan LED Indicators Accessing the Product Accessing the ProductAccess from a Browser Accessing the Product Access from the Internet Set the Root PasswordNetwork TCP/IP Advanced Go to Setup Events Live ViewControls on the Live View Manual TriggerAxis Media Control viewer toolbar AMC Audio ControlsPTZ Controls Tour Recording, onHow to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Accessing Audio Streams Setting Up the Product Setting Up the ProductBasic Setup Video and Audio Video and AudioVideo Stream Pixel CounterStream Profiles Image264 Camera Settings Exposure SettingsImage Appearance White BalanceImage Settings OverlayOverlay Image Go to Video & Audio Video Stream and select the Image tabUsing Overlay Text in an Action Rule Privacy MaskGo to Video & Audio Overlay Image Go to Events Action RulesAudio Settings Audio ModesAudio Input Audio Clips Audio OutputLive View Config Live View ConfigDefault Viewer for Browsers Viewer Settings Go to Setup Live View ConfigUser Defined Links Output ButtonsAxis Q6042 PTZ Dome Network Camera Preset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomConfiguration PTZ Pan Tilt Zoom GatekeeperAutotracking Exclude AreasGuard Tour Tour RecordingOsdi Zones AdvancedLimits Control Queue ControlsSet Up Motion Detection Windows DetectorsDetectors Shock DetectionAudio Detection Motion Detection ParametersAxis Q6042 PTZ Dome Network Camera Install Application ApplicationsApplications Application LicensesAxis Q6042 PTZ Dome Network Camera Events EventsSetting Up an Action Rule SystemTime PTZ ControlRecipients Fallback ActionRecipient Use with action Setting Up an Email Recipient SchedulesGo to Events Recipients and click Add Go to Events Schedules and click AddEvents Recurrences Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Date & Time Audio SupportGo to System Options Security Certificates Basic TCP/IP Settings System Options NetworkAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceDNS Configuration Axis Video Hosting System AvhsNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 Storage BonjourSD Card Network ShareMaintenance Ports & DevicesPorts Port StatusSupport Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigFile Upload Multi-Connector Cable sold separately Multi-Connector Cable sold separatelyFunction Pin Specifications Connector Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Video and image problems, general Setup Video & Audio Camera SettingsSettings Storage and disk management problemsCondensation in dome Technical Specifications Technical SpecificationsFunction/group Specifications Network Security Installation aidMaintenance PowerPerformance Considerations Axis Q6042 PTZ Dome Network Camera M2.2
Related manuals
Manual 68 pages 6.91 Kb

Q6042 PTZ specifications

The Axis Communications Q6042 PTZ is a sophisticated network camera designed for demanding surveillance environments. Known for its high-resolution imaging and advanced features, this camera is an ideal choice for monitoring large areas such as city centers, airports, and parking lots.

One of the standout features of the Q6042 is its 1080p resolution, offering crisp, detailed video quality. The camera supports H.264 compression technology, which minimizes bandwidth use and storage requirements without sacrificing image quality. This makes it very efficient for users looking to maintain high video fidelity while maximizing their network and storage capacity.

Another key characteristic of the Q6042 is its 18x optical zoom, enabling operators to zoom in on distant subjects without blurring the image. Combined with its advanced pan and tilt capabilities—offering a 360-degree continuous rotation and a tilt range of -20 to +90 degrees—the PTZ camera can cover vast areas and track moving objects with ease. This functionality is particularly useful for security personnel who need to monitor dynamic environments.

The Q6042 is also equipped with Axis' Wide Dynamic Range (WDR) technology, which enhances the camera's ability to capture clear images in challenging lighting conditions. This feature is vital when monitoring areas that experience significant contrasts in light, such as entrances and exits.

The camera is built for durability and features an IP66-rated weatherproof housing, protecting it from dust and heavy rain. It is also resistant to vandalism, making it suitable for outdoor installations where security is a prime concern.

Integrated with Axis’ Corridor Format technology, the Q6042 can be configured to monitor tall and narrow areas, optimizing the field of view for situations like hallways or alleys. This maximizes the effectiveness of surveillance and reduces the amount of unnecessary data captured.

Moreover, the Q6042 supports various network protocols and can be seamlessly integrated with other security systems. With its built-in analytics capabilities, the camera can be equipped with features such as motion detection and audio detection, allowing users to receive alerts based on specific events.

In summary, the Axis Communications Q6042 PTZ camera offers a robust solution for high-security surveillance needs, equipped with high-resolution video, extensive zoom capabilities, and advanced analytics, making it a versatile tool for modern security applications.