Axis Communications Q6042 PTZ user manual Problems with streaming H.264, Key frames

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AXIS Q6042 PTZ Dome Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC) on page 14.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

Lower frame rate than

See Performance Considerations on page 66.

expected

Reduce the number of applications running on the client computer.

 

 

Limit the number of simultaneous viewers.

 

Check with the network administrator that there is enough bandwidth available.

 

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only

 

key frames.

 

Lower the image resolution.

 

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis

 

product. See Technical Specifications on page 64.

Video and image problems, general

 

 

Image unsatisfactory

Check the video stream and camera settings under Setup > Video & Audio > Video Stream and

 

Setup > Video & Audio > Camera Settings.

Motion Detection triggers unexpectedly

 

 

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are

 

sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity

 

setting to avoid problems with luminance.

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Contents Axis Q6042 PTZ Dome Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q6042 PTZ Dome Network CameraReset to Factory Default Settings Connectors Performance ConsiderationsFor technical specifications, see Connectors and ButtonsNetwork Connector Hardware OverviewPower Button LED IndicatorsMulti-connector SD Card SlotMidspan LED Indicators Green Steady when AC power input connectedAccess from the Internet Access the ProductAccess from a Browser Set the Root PasswordClick Use Https Live ViewControls on the Live View Manual Trigger Go to Setup EventsAxis Media Control viewer toolbar To show the manual trigger buttons in the Live ViewPTZ Controls Speaker button Click to turn the speakers on or offAxis Q6042 PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupPixel Counter Video and AudioVideo Stream ImageStream Profiles 264Image Appearance Camera SettingsExposure Settings White BalanceOverlay Image Image SettingsOverlay Go to Video & Audio Video Stream and select the Image tabGo to Events Action Rules Use Overlay Text in an Action RuleGo to Video & Audio Overlay Image Audio Modes Audio SettingsPrivacy Mask Audio Output Audio ClipsAudio Input Axis Q6042 PTZ Dome Network Camera Viewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions GatekeeperExclude Areas ConfigurationAutotracking Max LimitsTo add a guard tour Guard TourTour Recording To add a recorded tourLimits Osdi ZonesAdvanced ControlsOperator Same as administrator but with lower priority Control QueueShock Detection Set Up Motion Detection WindowsDetectors Motion DetectionAudio Detection Applications Install ApplicationGo to Setup Applications Application LicensesAxis Q6042 PTZ Dome Network Camera Convert Event Types to Action Rules Set Up Action RulesEvents Go to Events Action Rules and click AddTriggers Recipient Types Add RecipientsActions Set Up Email Recipients Recipient Use with actionTo create a new schedule Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddContinuous Recording RecordingsRecording List Go to Recordings ListClick Save to save and start the recording Languages Users System OptionsSecurity IP Address FilterGo to System Options Security Ieee IeeeCertificates Click Install certificate and upload the certificate To install a self-signed certificateGo to Setup System Options Security Certificates Date & TimeBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM UPnPTM can be disabled under System Options Network UPnPTMSmtp email RTP/H.264SD Card StorageBonjour Mount and Unmount SD CardPorts Ports & DevicesNetwork Share Port StatusSupport Overview MaintenanceSupport System OverviewScripting Reset to Factory Default SettingsPlain Config File UploadAxis Q6042 PTZ Dome Network Camera Function Pin Specifications Multi-Connector Cable sold separatelyCable provides the following connectors To max 40 V DC, open drain, 100 mAConnector Emergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallySetup Video & Audio Camera Settings Problems with streaming H.264Video and image problems, general Key framesNo audio SettingsStorage and disk management problems Poor audio qualityTechnical Specifications Maintenance Function/group Specifications Network SecurityInstallation aid PowerConnectors Performance ConsiderationsAxis Q6042 PTZ Dome Network Camera M4.2
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Manual 68 pages 44.1 Kb

Q6042 PTZ specifications

The Axis Communications Q6042 PTZ is a sophisticated network camera designed for demanding surveillance environments. Known for its high-resolution imaging and advanced features, this camera is an ideal choice for monitoring large areas such as city centers, airports, and parking lots.

One of the standout features of the Q6042 is its 1080p resolution, offering crisp, detailed video quality. The camera supports H.264 compression technology, which minimizes bandwidth use and storage requirements without sacrificing image quality. This makes it very efficient for users looking to maintain high video fidelity while maximizing their network and storage capacity.

Another key characteristic of the Q6042 is its 18x optical zoom, enabling operators to zoom in on distant subjects without blurring the image. Combined with its advanced pan and tilt capabilities—offering a 360-degree continuous rotation and a tilt range of -20 to +90 degrees—the PTZ camera can cover vast areas and track moving objects with ease. This functionality is particularly useful for security personnel who need to monitor dynamic environments.

The Q6042 is also equipped with Axis' Wide Dynamic Range (WDR) technology, which enhances the camera's ability to capture clear images in challenging lighting conditions. This feature is vital when monitoring areas that experience significant contrasts in light, such as entrances and exits.

The camera is built for durability and features an IP66-rated weatherproof housing, protecting it from dust and heavy rain. It is also resistant to vandalism, making it suitable for outdoor installations where security is a prime concern.

Integrated with Axis’ Corridor Format technology, the Q6042 can be configured to monitor tall and narrow areas, optimizing the field of view for situations like hallways or alleys. This maximizes the effectiveness of surveillance and reduces the amount of unnecessary data captured.

Moreover, the Q6042 supports various network protocols and can be seamlessly integrated with other security systems. With its built-in analytics capabilities, the camera can be equipped with features such as motion detection and audio detection, allowing users to receive alerts based on specific events.

In summary, the Axis Communications Q6042 PTZ camera offers a robust solution for high-security surveillance needs, equipped with high-resolution video, extensive zoom capabilities, and advanced analytics, making it a versatile tool for modern security applications.