Axis Communications P5512 Support Overview, System Overview, Logs & Reports, Scripting

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AXIS P5512-E PTZ Dome Network Camera

System Options

For information about firmware upgrade, see Upgrading the Firmware, on page 47.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting, on page 47.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration. The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its factory default settings, see page 46.

For more information, see www.axis.com/developer

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Contents Axis P5512-E PTZ Dome Network Camera Legal Considerations About this documentLiability Intellectual Property RightsLearn More SupportAxis P5512-E PTZ Dome Network Camera Table of ContentsHardware Overview Hardware OverviewLED Indicators Hardware Overview Connectors and ButtonsAccessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariSet the Root Password Accessing the Product Access from the InternetLive View Go to Setup EventsControls on the Live View Click Use HttpsPTZ Controls Axis Media Control viewer toolbarAxis P5512-E PTZ Dome Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis P5512-E PTZ Dome Network Camera Setting Up the Product Setting Up the ProductBasic Setup Video VideoVideo Stream Pixel CounterStream Profiles Click Save to apply the new settingsImage 264Exposure Settings Camera SettingsImage Appearance White BalanceOverlay Image SettingsOverlay Image Go to Video Video Stream and select the Image tabGo to Events Action Rules Using Overlay Text in an Action RuleLive View Config Live View ConfigDefault Viewer for Browsers Browser Viewer DescriptionViewer Settings User Defined LinksFor more information, please see the online help Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomGuard Tour PTZ Pan Tilt Zoom GatekeeperOsdi Zones Go to PTZ Guard Tour and click AddPTZ Pan Tilt Zoom Advanced Operator Same as administrator but with lower priorityControl Queue LimitsDetectors Set Up Motion Detection WindowsDetectors Motion DetectionMotion Detection Parameters Applications Install ApplicationApplications Application LicensesAxis P5512-E PTZ Dome Network Camera Events EventsSetting Up an Action Rule PTZ ControlGo to Events Action Rules and click Add Recipients Setting Up an Email RecipientRecipient Use with action Go to Events Recipients and click AddRecurrences SchedulesTo create a new schedule Go to Events Schedules and click AddRecordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Go to Setup System Options Security Certificates Basic TCP/IP SettingsDate & Time NetworkIPv6 Address Configuration IPv4 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourMaintenance Network ShareGo to System Options Storage Click Network Share Support Overview SupportSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigFile Upload Troubleshooting TroubleshootingTo upgrade, follow these instructions Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Troubleshooting Emergency Recovery ProcedureProblems setting the IP address Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Video Camera Settings Video and image problems, generalStorage and disk management problems Key framesTechnical Specifications Technical SpecificationsInstallation Function/group Specifications System ApplicationMaintenance General Casing Memory PowerFunction/group Specifications Weight Kg 2.6 lb Included ConnectorsAccessories Decoder 1-user license Video Performance ConsiderationsM4.3
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