Axis Communications P5512 Key frames, Video and image problems, general, Video Camera Settings

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AXIS P5512-E PTZ Dome Network Camera

Troubleshooting

Lower frame rate than	See Performance Considerations, on page 53.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications, on page 51.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under
	System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
	re-mount the storage device.
	For information on how to set up a storage disruption alarm, see Events, on page 30.
Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.
Condensation in dome

Blurred image	Activate fan and heater to remove possible moisture from dome

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Contents Axis P5512-E PTZ Dome Network Camera Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P5512-E PTZ Dome Network CameraHardware Overview Hardware OverviewHardware Overview Connectors and Buttons LED IndicatorsAccess from a Browser Accessing the ProductAccessing the Product Start a browser Internet Explorer, Firefox, SafariAccessing the Product Access from the Internet Set the Root PasswordControls on the Live View Go to Setup EventsLive View Click Use HttpsAxis Media Control viewer toolbar PTZ ControlsAxis P5512-E PTZ Dome Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis P5512-E PTZ Dome Network Camera Basic Setup Setting Up the ProductSetting Up the Product Video Stream VideoVideo Pixel CounterImage Click Save to apply the new settingsStream Profiles 264Image Appearance Camera SettingsExposure Settings White BalanceOverlay Image Image SettingsOverlay Go to Video Video Stream and select the Image tabUsing Overlay Text in an Action Rule Go to Events Action RulesDefault Viewer for Browsers Live View ConfigLive View Config Browser Viewer DescriptionFor more information, please see the online help Viewer SettingsUser Defined Links PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomOsdi Zones PTZ Pan Tilt Zoom GatekeeperGuard Tour Go to PTZ Guard Tour and click AddControl Queue Operator Same as administrator but with lower priorityPTZ Pan Tilt Zoom Advanced LimitsDetectors Set Up Motion Detection WindowsDetectors Motion DetectionMotion Detection Parameters Applications Install ApplicationApplications Application LicensesAxis P5512-E PTZ Dome Network Camera Events EventsGo to Events Action Rules and click Add Setting Up an Action RulePTZ Control Recipient Use with action Setting Up an Email RecipientRecipients Go to Events Recipients and click AddTo create a new schedule SchedulesRecurrences Go to Events Schedules and click AddRecording List RecordingsRecordings Continuous RecordingLanguages LanguagesSecurity System OptionsSystem Options UsersGo to System Options Security Ieee IeeeCertificates Date & Time Basic TCP/IP SettingsGo to Setup System Options Security Certificates NetworkAssign IP Address Using ARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration ARP/PingAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 StorageUPnPTM BonjourGo to System Options Storage Click Network Share MaintenanceNetwork Share System Overview SupportSupport Overview Logs & ReportsFile Upload Reset to Factory Default SettingsPlain Config To upgrade, follow these instructions TroubleshootingTroubleshooting Checking the FirmwareProblems setting the IP address Troubleshooting Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Product cannot be accessed from a browserBasic Product is accessible locally but not externallyProblems with streaming H.264 Storage and disk management problems Video and image problems, generalVideo Camera Settings Key framesTechnical Specifications Technical SpecificationsMaintenance General Casing Function/group Specifications System ApplicationInstallation Memory PowerAccessories Decoder 1-user license Video ConnectorsFunction/group Specifications Weight Kg 2.6 lb Included Performance ConsiderationsM4.3