Axis Communications P5512 Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS P5512-E PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

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Contents Axis P5512-E PTZ Dome Network Camera Intellectual Property Rights About this documentLegal Considerations LiabilityLearn More SupportAxis P5512-E PTZ Dome Network Camera Table of ContentsHardware Overview Hardware OverviewLED Indicators Hardware Overview Connectors and ButtonsStart a browser Internet Explorer, Firefox, Safari Accessing the ProductAccessing the Product Access from a BrowserSet the Root Password Accessing the Product Access from the InternetClick Use Https Go to Setup EventsLive View Controls on the Live ViewPTZ Controls Axis Media Control viewer toolbarAxis P5512-E PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams Media StreamsQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis P5512-E PTZ Dome Network Camera Basic Setup Setting Up the ProductSetting Up the Product Pixel Counter VideoVideo Video Stream264 Click Save to apply the new settingsStream Profiles ImageWhite Balance Camera SettingsExposure Settings Image AppearanceGo to Video Video Stream and select the Image tab Image SettingsOverlay Overlay ImageGo to Events Action Rules Using Overlay Text in an Action RuleBrowser Viewer Description Live View ConfigLive View Config Default Viewer for BrowsersFor more information, please see the online help Viewer SettingsUser Defined Links PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomGo to PTZ Guard Tour and click Add PTZ Pan Tilt Zoom GatekeeperGuard Tour Osdi ZonesLimits Operator Same as administrator but with lower priorityPTZ Pan Tilt Zoom Advanced Control QueueMotion Detection Set Up Motion Detection WindowsDetectors DetectorsMotion Detection Parameters Application Licenses Install ApplicationApplications ApplicationsAxis P5512-E PTZ Dome Network Camera Events EventsGo to Events Action Rules and click Add Setting Up an Action RulePTZ Control Go to Events Recipients and click Add Setting Up an Email RecipientRecipients Recipient Use with actionGo to Events Schedules and click Add SchedulesRecurrences To create a new scheduleContinuous Recording RecordingsRecordings Recording ListLanguages LanguagesUsers System OptionsSystem Options SecurityGo to System Options Security Ieee IeeeCertificates Network Basic TCP/IP SettingsGo to Setup System Options Security Certificates Date & TimeARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Go to System Options Storage Click Network Share MaintenanceNetwork Share Logs & Reports SupportSupport Overview System OverviewFile Upload Reset to Factory Default SettingsPlain Config Checking the Firmware TroubleshootingTroubleshooting To upgrade, follow these instructionsProduct cannot be accessed from a browser Troubleshooting Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressBasic Product is accessible locally but not externallyProblems with streaming H.264 Key frames Video and image problems, generalVideo Camera Settings Storage and disk management problemsTechnical Specifications Technical SpecificationsMemory Power Function/group Specifications System ApplicationInstallation Maintenance General CasingPerformance Considerations ConnectorsFunction/group Specifications Weight Kg 2.6 lb Included Accessories Decoder 1-user license VideoM4.3