Axis Communications P5532E user manual Support Overview, System Overview, Logs & Reports

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AXIS P5532–E PTZ Dome Network Camera

System Options

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

Note

A restart clears all entries in the Server Report.

Click Restore to reset most settings to the factory default values. The following settings are not affected:

•the boot protocol (DHCP or static)

•the static IP address

•the default router

•the subnet mask

•the system time

•the IEEE 802.1X settings

•uploaded applications are kept but must be restarted

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 47.

To test the product’s PTZ mechanics, click Test under PTZ Status.

For information about firmware upgrade, see Upgrade the Firmware on page 49.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 49.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View. The server report .zip file should always be included when contacting support.

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Contents Axis P5532-E PTZ Dome Network Camera Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreHazard Levels Safety InformationOther Message Levels Table of Contents Symptoms, Possible Causes and Remedial Actions Performance ConsiderationsFor technical specifications, see Connectors and ButtonsNetwork Connector Hardware OverviewSD Card Slot LED IndicatorsMidspan LED Indicators Control ButtonAccess from a Browser Access the ProductAccess from the Internet Live View Set the Root PasswordClick Create self-signed certificate Axis Media Control viewer toolbar Go to Setup EventsControls on the Live View Manual TriggerPTZ Controls Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis P5532-E PTZ Dome Network Camera Set Up the Product Basic SetupVideo Set Up Video StreamsClick Save to apply the new settings Pixel CounterStream Profiles 264Image Appearance Camera SettingsExposure Settings White BalanceOverlay Image SettingsDate/Time Formats in the online help To enable overlays Overlay ImagePrivacy Mask Go to Video Overlay ImageViewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionUser Defined Links Go to Setup Live View ConfigOutput Buttons PTZ Pan Tilt Zoom Preset PositionsGatekeeper Advanced Guard TourOsdi Zones LimitsControls Operator Same as administrator but with lower priority Control QueueMotion Detection Set Up Motion Detection WindowsDetectors Motion Detection ParametersMedium level 50% Default valuesHigh level 100% Low level 0%Applications Install ApplicationGo to Setup Applications Application LicensesAxis P5532-E PTZ Dome Network Camera Convert Event Types to Action Rules Set Up Action RulesEvents Go to Events Action Rules and click AddTriggers ActionsCreate Schedules Add RecipientsRecipient Types Set Up Recurrences Go to Events Recurrences and click AddContinuous Recording RecordingsRecording List Go to Recordings ListSecurity To log in again and be configured to use this functionalitySystem Options UsersCertificates Date & TimeIeee CA CertificateBasic TCP/IP Settings NetworkLinux/Unix syntax Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 Linux/Unix exampleNTP Configuration Advanced TCP/IP SettingsDNS Configuration Host Name ConfigurationNAT traversal port mapping for IPv4 FTPSmtp email QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM UPnPTMBonjour StorageRTP/H.264 SD CardFormat SD Card MaintenanceNetwork Share Go to System Options Storage Click Network ShareSystem Overview SupportSupport Overview Logs & ReportsScripting Reset to Factory Default SettingsPlain Config File UploadAxis P5532-E PTZ Dome Network Camera Emergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo Camera Settings Problems with streaming H.264Video and image problems, general Key framesStorage and disk management problems Condensation in domeTechnical Specifications Memory Power Function/group Specifications System ApplicationMaintenance Installation aids ConnectorsFunction/group Specifications Video Performance ConsiderationsM3.2
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