Axis Communications P5532E Problems with streaming H.264, Key frames, Video Camera Settings

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AXIS P5532–E PTZ Dome Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 13.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 55.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 53.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis P5532-E PTZ Dome Network Camera Intellectual Property Rights About this documentLegal Considerations LiabilityLearn More SupportSafety Information Hazard LevelsOther Message Levels Table of Contents Performance Considerations Symptoms, Possible Causes and Remedial ActionsHardware Overview Connectors and ButtonsNetwork Connector For technical specifications, seeControl Button LED IndicatorsMidspan LED Indicators SD Card SlotAccess the Product Access from a BrowserAccess from the Internet Set the Root Password Live ViewClick Create self-signed certificate Manual Trigger Go to Setup EventsControls on the Live View Axis Media Control viewer toolbarPTZ Controls How to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis P5532-E PTZ Dome Network Camera Basic Setup Set Up the ProductPixel Counter Set Up Video StreamsClick Save to apply the new settings Video264 Stream ProfilesWhite Balance Camera SettingsExposure Settings Image AppearanceOverlay Image Image SettingsDate/Time Formats in the online help To enable overlays OverlayGo to Video Overlay Image Privacy MaskBrowser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsGo to Setup Live View Config User Defined LinksOutput Buttons Preset Positions PTZ Pan Tilt ZoomGatekeeper Limits Guard TourOsdi Zones AdvancedControls Control Queue Operator Same as administrator but with lower priorityMotion Detection Parameters Set Up Motion Detection WindowsDetectors Motion DetectionLow level 0% Default valuesHigh level 100% Medium level 50%Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis P5532-E PTZ Dome Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents Convert Event Types to Action RulesActions TriggersAdd Recipients Create SchedulesRecipient Types Go to Events Recurrences and click Add Set Up RecurrencesGo to Recordings List RecordingsRecording List Continuous RecordingUsers To log in again and be configured to use this functionalitySystem Options SecurityCA Certificate Date & TimeIeee CertificatesNetwork Basic TCP/IP SettingsLinux/Unix example Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 Linux/Unix syntaxHost Name Configuration Advanced TCP/IP SettingsDNS Configuration NTP ConfigurationFTP NAT traversal port mapping for IPv4UPnPTM QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM Smtp emailSD Card StorageRTP/H.264 BonjourGo to System Options Storage Click Network Share MaintenanceNetwork Share Format SD CardLogs & Reports SupportSupport Overview System OverviewFile Upload Reset to Factory Default SettingsPlain Config ScriptingAxis P5532-E PTZ Dome Network Camera Check the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserKey frames Problems with streaming H.264Video and image problems, general Video Camera SettingsCondensation in dome Storage and disk management problemsTechnical Specifications Connectors Function/group Specifications System ApplicationMaintenance Installation aids Memory PowerPerformance Considerations Function/group Specifications VideoM3.2