Axis Communications P8524 user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS P8524 Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis P8524 Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis P8524 Network Camera Table of ContentsShorten Sensor Unit Cable Hardware OverviewNetwork Connector Connectors and ButtonsConnector For technical specifications, seePower Connector LED IndicatorsSD Card Slot Control ButtonAccess the Product Access from a BrowserAccess from the Internet Set the Root Password Set Power Line FrequencyClick Create self-signed certificate Live View Go to Setup EventsControls on the Live View Manual TriggerAxis Media Control viewer toolbar How to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis P8524 Network Camera Basic Setup Set Up the ProductVideo Set Up Video StreamsPixel Counter ImageClick Save to apply the new settings Stream Profiles264 Exposure Settings Camera SettingsOverlay Image AppearanceGo to Video Overlay Image Overlay ImagePrivacy Mask Default Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionUser Defined Links Go to Setup Live View ConfigOutput Buttons For more information about I/O ports, see I/O Ports onCamera Tampering DetectorsMotion Detection Go to Detectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsAxis P8524 Network Camera Go to Setup Applications Install ApplicationApplications Application LicensesAxis P8524 Network Camera Events Set Up Action RulesConvert Event Types to Action Rules Go to Events Action Rules and click AddActions TriggersAdd Recipients Set Up RecurrencesCreate Schedules Recipient TypesGo to Events Recurrences and click Add Recording List RecordingsContinuous Recording Go to Recordings ListSystem Options To log in again and be configured to use this functionalitySecurity UsersIeee Date & TimeCertificates CA CertificateNetwork Basic TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 Axis Internet Dynamic DNS ServiceLinux/Unix syntax Linux/Unix exampleDNS Configuration Advanced TCP/IP SettingsNTP Configuration Host Name ConfigurationFTP NAT traversal port mapping for IPv4UPnPTM can be disabled under System Options Network UPnPTM QoS Quality of ServiceSmtp email UPnPTMRTP/H.264 StorageBonjour SD CardClick Unmount Card can now be removed Network ShareFormat SD Card To add a network shareMaintenance Ports & DevicesSupport System Overview AdvancedLogs & Reports ScriptingPlain Config Reset to Factory Default SettingsUpgrade the Firmware TroubleshootingEmergency Recovery Procedure Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyStatus and Network indicator LEDs are flashing red rapidly Problems with streaming H.264Video and image problems, general Video Camera SettingsStorage disruption Storage and disk management problemsRe-mount the storage device Reformat the SD card and then click MountTechnical Specifications Installation aids General Casing Function/group Specifications System ApplicationPower ConnectorsSoftware Warranty ConnectorsFunction Pin Specifications ManagementPerformance Considerations Pin terminal block for power inputAxis P8524 Network Camera Ver M3.13 Axis P8524 Network Camera
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