Axis Communications P8524 Problems with streaming H.264, Key frames, Video Camera Settings

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AXIS P8524 Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 12.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 52.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 49.
Status and Network indicator LEDs are flashing red rapidly

Hardware failure	Contact your Axis reseller.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis P8524 Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis P8524 Network Camera Table of ContentsShorten Sensor Unit Cable Hardware OverviewFor technical specifications, see Connectors and ButtonsNetwork Connector ConnectorControl Button LED IndicatorsPower Connector SD Card SlotAccess from the Internet Access the ProductAccess from a Browser Click Create self-signed certificate Set the Root PasswordSet Power Line Frequency Manual Trigger Go to Setup EventsLive View Controls on the Live ViewAxis Media Control viewer toolbar Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis P8524 Network Camera Basic Setup Set Up the ProductImage Set Up Video StreamsVideo Pixel Counter264 Click Save to apply the new settingsStream Profiles Image Appearance Camera SettingsExposure Settings OverlayGo to Video Overlay Image Overlay ImagePrivacy Mask Browser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsFor more information about I/O ports, see I/O Ports on Go to Setup Live View ConfigUser Defined Links Output ButtonsGo to Detectors Camera Tampering DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsAxis P8524 Network Camera Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis P8524 Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents Convert Event Types to Action RulesActions TriggersRecipient Types Set Up RecurrencesAdd Recipients Create SchedulesGo to Events Recurrences and click Add Go to Recordings List RecordingsRecording List Continuous RecordingUsers To log in again and be configured to use this functionalitySystem Options SecurityCA Certificate Date & TimeIeee CertificatesNetwork Basic TCP/IP SettingsLinux/Unix example Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 Linux/Unix syntaxHost Name Configuration Advanced TCP/IP SettingsDNS Configuration NTP ConfigurationFTP NAT traversal port mapping for IPv4UPnPTM QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM Smtp emailSD Card StorageRTP/H.264 BonjourTo add a network share Network ShareClick Unmount Card can now be removed Format SD CardSupport MaintenancePorts & Devices Scripting AdvancedSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsCheck the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserVideo Camera Settings Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalReformat the SD card and then click Mount Storage and disk management problemsStorage disruption Re-mount the storage deviceTechnical Specifications Connectors Function/group Specifications System ApplicationInstallation aids General Casing PowerManagement ConnectorsSoftware Warranty Function Pin SpecificationsPerformance Considerations Pin terminal block for power inputAxis P8524 Network Camera Ver M3.13 Axis P8524 Network Camera