Axis Communications P3915-R user manual Key frames, Video and image problems, general

Page 55

AXIS P3915–R Network Camera

Troubleshooting

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC) on page 13.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

Lower frame rate than

See Performance Considerations on page 60.

expected

Reduce the number of applications running on the client computer.

 

 

Limit the number of simultaneous viewers.

 

Check with the network administrator that there is enough bandwidth available.

 

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only

 

key frames.

 

Lower the image resolution.

 

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis

 

product. See Technical Specifications on page 57.

Status and Network indicator LEDs are flashing red rapidly

 

 

Hardware failure

Contact your Axis reseller.

Video and image problems, general

 

 

Image unsatisfactory

Check the video stream and camera settings under Setup > Video & Audio > Video Stream and

 

Setup > Video & Audio > Camera Settings.

Disturbed focus

Set the focus manually by turning the focus ring. See Hardware Overview on page 6

Motion Detection triggers unexpectedly

 

 

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are

 

sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity

 

setting to avoid problems with luminance.

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Contents Axis P3915-R Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis P3915-R Network Camera Table of ContentsConnectors Performance Considerations Hardware Overview Connectors and ButtonsNetwork Connector For technical specifications, seeSD Card Slot LED IndicatorsConnector Audio ConnectorAxis P3915-R Network Camera Set the Root Password Accessing the ProductAccess from a Browser Access from the InternetClick Use Https Set Power Line FrequencyLive View Controls on the Live ViewManual Trigger Go to Setup EventsAxis Media Control viewer toolbar PTZ ControlsAxis P3915-R Network Camera Media Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis P3915-R Network Camera Basic Setup Setting Up the ProductImage Video and AudioVideo Stream Pixel CounterStream Profiles Click Save to apply the new settings264 Camera Settings To add a new view area View AreaShutter & Gain Set Shutter toGo to Video & Audio Video Stream and select the Image tab Select an Aspect ratio and a Video stream resolutionOverlay Overlay ImageGo to Video & Audio Overlay Image Using Overlay Text in an Action RuleGo to Events Action Rules Privacy Mask Audio SettingsAudio Input Axis P3915-R Network Camera Browser Viewer Description Live View ConfigDefault Viewer for Browsers Viewer SettingsFor more information about I/O ports, see I/O Ports on Go to Setup Live View ConfigUser Defined Links Output ButtonsGuard Tour Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomControls Operator Same as administrator but with lower priorityAdvanced Control QueueGo to Detectors Camera Tampering DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Audio Detection Audio DetectionApplication Licenses Install ApplicationGo to Setup Applications ApplicationsAxis P3915-R Network Camera Events Go to Events Action Rules and click Add Setting Up an Action RuleTime PTZ ControlGo to Events Recipients and click Add RecipientsFallback Action Recipient Use with actionGo to Events Schedules and click Add Setting Up an Email RecipientSchedules RecurrencesAxis P3915-R Network Camera Go to Recordings List RecordingsRecording List Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersCertificates Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & TimeNetwork Basic TCP/IP SettingsIPv4 Address Configuration IPv6 Address ConfigurationAxis Video Hosting System Avhs Assign IP Address Using ARP/PingLinux/Unix syntax Linux/Unix exampleAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 HttpSocks QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Ports MaintenancePorts & Devices Network ShareLogs & Reports SupportSupport Overview System OverviewFile Upload Reset to Factory Default SettingsPlain Config ScriptingAxis P3915-R Network Camera Upgrading the Firmware TroubleshootingEmergency Recovery Procedure Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Key frames Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsPoor audio quality SettingsStorage and disk management problems No audioTechnical Specifications Maintenance General Casing Function/group Specifications Network SecurityAlarm actions InstallationConnectors Performance Considerations M2.2

P3915-R specifications

The Axis Communications P3915-R is a robust and versatile network camera designed specifically for demanding surveillance environments. This camera model is part of the Axis P39 series, which is renowned for its exceptional durability and performance in various conditions. Engineered for outdoor use, the P3915-R is particularly suitable for locations that require reliable, high-quality video monitoring, such as transportation hubs, airports, and public areas.

One of the standout features of the P3915-R is its IP66 and IK10 ratings, which make it resistant to both water and vandalism. This rugged construction ensures the camera can withstand harsh weather conditions, including rain and extreme temperatures, while also being capable of enduring impacts from potential vandalism. The built-in heater and fan further enhance its performance in varying outdoor temperatures, enabling the camera to operate effectively in both hot and cold climates.

In terms of video quality, the P3915-R supports 1080p resolution at up to 30 frames per second, ensuring clear and detailed images even in low-light situations. The camera is equipped with advanced imaging technologies, including Wide Dynamic Range (WDR) Forensic Capture, which improves visibility in scenes with varying lighting conditions. This feature is vital for capturing critical details in high-contrast environments.

Another technological enhancement is Axis’ Zipstream technology, which optimizes bandwidth and storage usage without compromising image quality. By significantly compressing video data while retaining the essential details for forensic purposes, Zipstream aids in efficient storage management and reduces costs associated with data transmission.

The P3915-R also supports various video analytics capabilities, including motion detection and automatic tracking, which can be customized to meet specific security needs. With two-way audio support, the camera allows for interactive communication, making it a versatile tool for real-time monitoring and response.

Flexible installation options are another significant characteristic of the P3915-R. Its robust design allows for easy mounting on walls or ceilings, and given its compact size, it can fit into tight spaces seamlessly. Overall, the Axis Communications P3915-R combines advanced imaging, robust durability, efficient data management, and flexible installation options, making it a preferred choice for security professionals seeking reliable surveillance solutions in demanding environments.