Axis Communications P3346-V Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS P3346-V Fixed Dome Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

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Contents Axis P3346-V Fixed Dome Network Camera Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P3346-V Fixed Dome Network CameraTechnical Specifications ConnectorsConnector Connectors and ButtonsNetwork Connector Hardware OverviewSD Card Slot LED IndicatorsAudio Connector Control ButtonAccessing the Product Access from a BrowserStart a browser Internet Explorer, Firefox, Safari Access from the Internet Set the Root PasswordClick Use Https Controls on the Live View Configure Capture ModeLive View Manual TriggerTo show the manual trigger buttons in the Live View Go to Setup EventsAxis Media Control viewer toolbar AMC Audio ControlsPTZ Controls How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingSetting Up the Product Basic SetupVideo and Audio Video StreamImage Click Save to apply the new settingsPixel Counter 264Go to Setup Video & Audio Camera Settings Camera SettingsCapture Mode Stream ProfilesImage Appearance Exposure SettingsIris adjustment White BalanceView Area OverlayDay/Night Privacy Mask Overlay ImageGo to Video & Audio Overlay Image Audio Modes Audio SettingsFocus & Zoom Go to Video & Audio Focus & ZoomAudio Clips Audio InputAudio Output Axis P3346-V Fixed Dome Network Camera Live View Config Default Viewer for BrowsersUser Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsAxis P3346-V Fixed Dome Network Camera Preset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom Controls Guard TourAdvanced To add a guard tourMotion Detection DetectorsCamera Tampering Go to Detectors Camera TamperingGo to Detectors Motion Detection Set Up Motion Detection WindowsMotion Detection Parameters Parameter Object Size History Sensitivity DescriptionAudio Detection Applications Install ApplicationGo to Setup Applications Application LicensesAxis P3346-V Fixed Dome Network Camera Events PTZ Control Setting Up an Action RuleTime Go to Events Action Rules and click AddRecipients Recipient Use with actionGo to Events Recipients and click Add Recurrences Setting Up an Email RecipientSchedules Go to Events Schedules and click AddContinuous Recording RecordingsRecording List Go to Recordings ListLanguages Users System OptionsSecurity IP Address FilterIeee CertificatesGo to System Options Security Ieee Click Install certificate and upload the certificate To install a self-signed certificateGo to Setup System Options Security Certificates Date & TimeBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourNetwork Share StorageSD Card Go to System Options Storage and click SD CardPorts MaintenancePorts & Devices Port StatusSystem Overview SupportSupport Overview Logs & ReportsReset to Factory Default Settings Plain ConfigFile Upload To upgrade, follow these instructions TroubleshootingEmergency Recovery Procedure Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Setup Video & Audio Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general SettingsRe-mount the storage device Storage and disk management problemsStorage disruption Reformat the SD card and then click MountTechnical Specifications Maintenance Function/group Specifications Network SecurityInstallation aids SupportedConnectors Function/group Specifications General CasingPower DimensionsConnectors Function Pin SpecificationsPerformance Considerations Audio Input Audio OutputTip Microphone/Line Line out mono Ring Sleeve Ground M3.7

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