Axis Communications P3346-V Key frames, Video and image problems, general, No audio, Settings

Page 57

AXIS P3346-V Fixed Dome Network Camera

Troubleshooting

Lower frame rate than	See Performance Considerations on page 63.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame rate
	will lower the maximum resolution. SeeCapture Mode on page 19.

Status and Network indicator LEDs are flashing red rapidly

Hardware failure	Contact your Axis reseller.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.

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Contents Axis P3346-V Fixed Dome Network Camera Legal Considerations About this documentLiability Intellectual Property RightsLearn More SupportAxis P3346-V Fixed Dome Network Camera Table of ContentsConnectors Technical SpecificationsNetwork Connector Connectors and ButtonsConnector Hardware OverviewAudio Connector LED IndicatorsSD Card Slot Control ButtonAccessing the Product Access from a BrowserStart a browser Internet Explorer, Firefox, Safari Access from the Internet Set the Root PasswordClick Use Https Live View Configure Capture ModeControls on the Live View Manual TriggerAxis Media Control viewer toolbar Go to Setup EventsTo show the manual trigger buttons in the Live View AMC Audio ControlsPTZ Controls How to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsBasic Setup Setting Up the ProductVideo Stream Video and AudioPixel Counter Click Save to apply the new settingsImage 264Capture Mode Camera SettingsGo to Setup Video & Audio Camera Settings Stream ProfilesIris adjustment Exposure SettingsImage Appearance White BalanceView Area OverlayDay/Night Privacy Mask Overlay ImageGo to Video & Audio Overlay Image Focus & Zoom Audio SettingsAudio Modes Go to Video & Audio Focus & ZoomAudio Clips Audio InputAudio Output Axis P3346-V Fixed Dome Network Camera Default Viewer for Browsers Live View ConfigGo to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsAxis P3346-V Fixed Dome Network Camera Preset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom Advanced Guard TourControls To add a guard tourCamera Tampering DetectorsMotion Detection Go to Detectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionAudio Detection Go to Setup Applications Install ApplicationApplications Application LicensesAxis P3346-V Fixed Dome Network Camera Events Time Setting Up an Action RulePTZ Control Go to Events Action Rules and click AddRecipients Recipient Use with actionGo to Events Recipients and click Add Schedules Setting Up an Email RecipientRecurrences Go to Events Schedules and click AddRecording List RecordingsContinuous Recording Go to Recordings ListLanguages Security System OptionsUsers IP Address FilterIeee CertificatesGo to System Options Security Ieee Go to Setup System Options Security Certificates To install a self-signed certificateClick Install certificate and upload the certificate Date & TimeNetwork Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourSD Card StorageNetwork Share Go to System Options Storage and click SD CardPorts & Devices MaintenancePorts Port StatusSupport Overview SupportSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigFile Upload Emergency Recovery Procedure TroubleshootingTo upgrade, follow these instructions Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Video and image problems, general Status and Network indicator LEDs are flashing red rapidlySetup Video & Audio Camera Settings SettingsStorage disruption Storage and disk management problemsRe-mount the storage device Reformat the SD card and then click MountTechnical Specifications Installation aids Function/group Specifications Network SecurityMaintenance SupportedPower Function/group Specifications General CasingConnectors DimensionsFunction Pin Specifications ConnectorsPerformance Considerations Audio Input Audio OutputTip Microphone/Line Line out mono Ring Sleeve Ground M3.7

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