Axis Communications P3346-V user manual Symptoms, Possible Causes and Remedial Actions

Page 55

AXIS P3346-V Fixed Dome Network Camera

Troubleshooting

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 45.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings on page 53.

55

Page 54 Page 56
Image 55
Page 54 Page 56
Contents Axis P3346-V Fixed Dome Network Camera Intellectual Property Rights About this documentLegal Considerations LiabilityLearn More SupportAxis P3346-V Fixed Dome Network Camera Table of ContentsConnectors Technical SpecificationsHardware Overview Connectors and ButtonsNetwork Connector ConnectorControl Button LED IndicatorsAudio Connector SD Card SlotAccess from a Browser Accessing the ProductStart a browser Internet Explorer, Firefox, Safari Set the Root Password Access from the InternetClick Use Https Manual Trigger Configure Capture ModeLive View Controls on the Live ViewAMC Audio Controls Go to Setup EventsAxis Media Control viewer toolbar To show the manual trigger buttons in the Live ViewPTZ Controls Media Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsBasic Setup Setting Up the ProductVideo Stream Video and Audio264 Click Save to apply the new settingsPixel Counter ImageStream Profiles Camera SettingsCapture Mode Go to Setup Video & Audio Camera SettingsWhite Balance Exposure SettingsIris adjustment Image AppearanceOverlay View AreaDay/Night Overlay Image Privacy MaskGo to Video & Audio Overlay Image Go to Video & Audio Focus & Zoom Audio SettingsFocus & Zoom Audio ModesAudio Input Audio ClipsAudio Output Axis P3346-V Fixed Dome Network Camera Default Viewer for Browsers Live View ConfigOutput Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksAxis P3346-V Fixed Dome Network Camera Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom To add a guard tour Guard TourAdvanced ControlsGo to Detectors Camera Tampering DetectorsCamera Tampering Motion DetectionParameter Object Size History Sensitivity Description Set Up Motion Detection WindowsMotion Detection Parameters Go to Detectors Motion DetectionAudio Detection Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis P3346-V Fixed Dome Network Camera Events Go to Events Action Rules and click Add Setting Up an Action RuleTime PTZ ControlRecipient Use with action RecipientsGo to Events Recipients and click Add Go to Events Schedules and click Add Setting Up an Email RecipientSchedules RecurrencesGo to Recordings List RecordingsRecording List Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersCertificates IeeeGo to System Options Security Ieee Date & Time To install a self-signed certificateGo to Setup System Options Security Certificates Click Install certificate and upload the certificateNetwork Basic TCP/IP SettingsDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Go to System Options Storage and click SD Card StorageSD Card Network SharePort Status MaintenancePorts & Devices PortsLogs & Reports SupportSupport Overview System OverviewPlain Config Reset to Factory Default SettingsFile Upload Checking the Firmware TroubleshootingEmergency Recovery Procedure To upgrade, follow these instructionsProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsReformat the SD card and then click Mount Storage and disk management problemsStorage disruption Re-mount the storage deviceTechnical Specifications Supported Function/group Specifications Network SecurityInstallation aids MaintenanceDimensions Function/group Specifications General CasingPower ConnectorsFunction Pin Specifications ConnectorsAudio Input Audio Output Performance ConsiderationsTip Microphone/Line Line out mono Ring Sleeve Ground M3.7
Related manuals
Manual 104 pages 30.41 Kb
Top Page Image Contents