Axis Communications P3304 Emergency Recovery Procedure, Problems setting the IP address

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AXIS P3304 Fixed Dome Network Camera

Troubleshooting

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see .

The product is located on a

If the IP address intended for the product and the IP address of the computer used to access the

different subnet

product are located on different subnets, you will not be able to set the IP address. Contact your

 

network administrator to obtain an IP address.

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings on page 48.

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Contents Axis P3304 Fixed Dome Network Camera Intellectual Property Rights About this documentLiability Equipment ModificationsSupport Learn MoreTable of Contents Axis P3304 Fixed Dome Network CameraSymptoms, Possible Causes and Remedial Actions Performance ConsiderationsHardware Overview Connectors and ButtonsFor technical specifications, see LED Indicators Axis P3304 Fixed Dome Network Camera Start a browser Internet Explorer, Firefox, Safari Access the ProductAccess from a Browser Click Create self-signed certificate Access from the InternetSet the Root Password Live View Controls on the Live ViewAMC Audio Controls Axis Media Control viewer toolbarPTZ Controls Axis P3304 Fixed Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingFocus Adjustment Set Up the ProductBasic Setup Image Video and AudioVideo Stream 264 Resolution. Select the default resolutionClick Save to apply the new settings Camera Settings Stream ProfilesOverlay Iris adjustmentView Area Go to Video & Audio Video Stream and select the Image tabGo to Video & Audio Overlay Image Privacy MaskOverlay Image Audio Input Audio SettingsAudio Modes Audio Clips Audio OutputConfigure the Live View Default Viewer for BrowsersUser Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsAxis P3304 Fixed Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions Controls Guard TourAdvanced To add a guard tourMotion Detection DetectorsCamera Tampering Go to Detectors Camera TamperingGo to Detectors Motion Detection Set Up Motion Detection WindowsMotion Detection Parameters Parameter Object Size History Sensitivity DescriptionAudio Detection Applications Install ApplicationGo to Setup Applications Application LicensesAxis P3304 Fixed Dome Network Camera Convert Event Types to Action Rules Set Up Action RulesEvents Go to Events Action Rules and click AddCreate Schedules Set Up RecurrencesAdd Recipients Continuous Recording RecordingsRecording List Go to Recordings ListClick Save to save and start the recording Security To log in again and be configured to use this functionalitySystem Options UsersAudio Support Date & TimeIeee CertificatesIPv6 Address Configuration Basic TCP/IP SettingsIPv4 Address Configuration NetworkAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Select Use the host name to set the host name manuallyLink-Local IPv4 Address QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourPorts MaintenancePorts & Devices Port StatusSystem Overview SupportSupport Overview Logs & ReportsFile Upload Reset to Factory Default SettingsPlain Config Firmware To upgrade the product’s firmware TroubleshootingUpgrade the Firmware Check the FirmwareProblems setting the IP address Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Product cannot be accessed from a browserBasic Product is accessible locally but not externallyProblems with streaming H.264 Setup Video & Audio Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general SettingsTechnical Specifications Maintenance Function/group Specifications System ApplicationInstallation aids Memory PowerPerformance Considerations Function/group Specifications IncludedAccessories User license, smoked transparent cover Video M2.5

P3304 specifications

The Axis Communications P3304 is a highly regarded network camera that caters to a variety of surveillance needs. Renowned for its robust performance and advanced features, the P3304 has become a popular choice for businesses and organizations seeking reliable security solutions.

One of the main features of the Axis P3304 is its exceptional image quality. Equipped with a 1/3” progressive scan RGB CMOS sensor, the camera delivers high-definition video footage with a resolution of 1280x720 pixels, ensuring that critical details are captured clearly. The camera supports multiple video streams, allowing users to optimize bandwidth usage and customize viewing options according to specific requirements.

The P3304 boasts a wide dynamic range (WDR) technology, which enables it to handle challenging lighting conditions. This feature enhances visibility in environments with bright and dark areas, making it ideal for settings like entrance foyers or retail stores, where varying lighting can make surveillance difficult. WDR ensures that both shadows and highlights are captured effectively, leading to improved overall image quality.

Additionally, the camera is equipped with Axis’ Zipstream technology, which optimizes bandwidth and storage without compromising image quality. By analyzing the scene and automatically reducing the bitrate of areas with little detail, Zipstream allows for significant savings in data storage and transmission costs, making it an efficient choice for businesses with extensive surveillance needs.

The Axis P3304 also includes features designed for enhanced security and ease of use. It is compliant with the ONVIF profile, ensuring compatibility with a wide range of video management systems. This makes integration into existing security infrastructures seamless and hassle-free. Furthermore, the camera has built-in analytics capabilities, such as motion detection and tampering alarm, which bolster its functionality and provide additional layers of security.

Durability is another hallmark of the Axis P3304. The camera is designed to operate in various environmental conditions, with an IP51 rating for ingress protection against dust and moisture. This makes it suitable for both indoor and outdoor installations.

In summary, the Axis Communications P3304 is a versatile network camera that combines high-definition video quality, advanced technologies like WDR and Zipstream, and strong durability. With its array of features tailored for security and surveillance, it provides an effective solution for a wide range of applications, meeting the demands of modern security needs efficiently.