Axis Communications P3304 user manual Product is accessible locally but not externally, Basic

Page 51

AXIS P3304 Fixed Dome Network Camera

Troubleshooting

The IP address has been

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has

changed by DHCP

been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the

 

network. Identify the product using its model or serial number, or by the DNS name (if the name

 

has been configured).

 

If required, a static IP address can be assigned manually. For instructions, see the Installation and

 

Management Software CD or the document Assign an IP Address and Access the Video Stream on

 

Axis Support web at www.axis.com/techsup.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time on page 40.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 43. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC) on page 14.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

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Contents Axis P3304 Fixed Dome Network Camera Equipment Modifications About this documentLiability Intellectual Property RightsLearn More SupportAxis P3304 Fixed Dome Network Camera Table of ContentsPerformance Considerations Symptoms, Possible Causes and Remedial ActionsConnectors and Buttons For technical specifications, seeHardware Overview LED Indicators Axis P3304 Fixed Dome Network Camera Access the Product Access from a BrowserStart a browser Internet Explorer, Firefox, Safari Access from the Internet Set the Root PasswordClick Create self-signed certificate Controls on the Live View Live ViewAxis Media Control viewer toolbar PTZ ControlsAMC Audio Controls Axis P3304 Fixed Dome Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsSet Up the Product Basic SetupFocus Adjustment Video and Audio Video StreamImage Resolution. Select the default resolution Click Save to apply the new settings264 Stream Profiles Camera SettingsGo to Video & Audio Video Stream and select the Image tab Iris adjustmentView Area OverlayPrivacy Mask Overlay ImageGo to Video & Audio Overlay Image Audio Settings Audio ModesAudio Input Audio Output Audio ClipsDefault Viewer for Browsers Configure the Live ViewOutput Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksAxis P3304 Fixed Dome Network Camera Preset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom To add a guard tour Guard TourAdvanced ControlsGo to Detectors Camera Tampering DetectorsCamera Tampering Motion DetectionParameter Object Size History Sensitivity Description Set Up Motion Detection WindowsMotion Detection Parameters Go to Detectors Motion DetectionAudio Detection Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis P3304 Fixed Dome Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents Convert Event Types to Action RulesSet Up Recurrences Add RecipientsCreate Schedules Go to Recordings List RecordingsRecording List Continuous RecordingClick Save to save and start the recording Users To log in again and be configured to use this functionalitySystem Options SecurityCertificates Date & TimeIeee Audio SupportNetwork Basic TCP/IP SettingsIPv4 Address Configuration IPv6 Address ConfigurationAdvanced TCP/IP Settings Select Use the host name to set the host name manually Link-Local IPv4 AddressNAT traversal port mapping for IPv4 Smtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Port Status MaintenancePorts & Devices PortsLogs & Reports SupportSupport Overview System OverviewReset to Factory Default Settings Plain ConfigFile Upload Check the Firmware TroubleshootingUpgrade the Firmware Firmware To upgrade the product’s firmwareProduct cannot be accessed from a browser Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct is accessible locally but not externally Problems with streaming H.264Basic Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsTechnical Specifications Memory Power Function/group Specifications System ApplicationInstallation aids MaintenanceFunction/group Specifications Included Accessories User license, smoked transparent cover VideoPerformance Considerations M2.5

P3304 specifications

The Axis Communications P3304 is a highly regarded network camera that caters to a variety of surveillance needs. Renowned for its robust performance and advanced features, the P3304 has become a popular choice for businesses and organizations seeking reliable security solutions.

One of the main features of the Axis P3304 is its exceptional image quality. Equipped with a 1/3” progressive scan RGB CMOS sensor, the camera delivers high-definition video footage with a resolution of 1280x720 pixels, ensuring that critical details are captured clearly. The camera supports multiple video streams, allowing users to optimize bandwidth usage and customize viewing options according to specific requirements.

The P3304 boasts a wide dynamic range (WDR) technology, which enables it to handle challenging lighting conditions. This feature enhances visibility in environments with bright and dark areas, making it ideal for settings like entrance foyers or retail stores, where varying lighting can make surveillance difficult. WDR ensures that both shadows and highlights are captured effectively, leading to improved overall image quality.

Additionally, the camera is equipped with Axis’ Zipstream technology, which optimizes bandwidth and storage without compromising image quality. By analyzing the scene and automatically reducing the bitrate of areas with little detail, Zipstream allows for significant savings in data storage and transmission costs, making it an efficient choice for businesses with extensive surveillance needs.

The Axis P3304 also includes features designed for enhanced security and ease of use. It is compliant with the ONVIF profile, ensuring compatibility with a wide range of video management systems. This makes integration into existing security infrastructures seamless and hassle-free. Furthermore, the camera has built-in analytics capabilities, such as motion detection and tampering alarm, which bolster its functionality and provide additional layers of security.

Durability is another hallmark of the Axis P3304. The camera is designed to operate in various environmental conditions, with an IP51 rating for ingress protection against dust and moisture. This makes it suitable for both indoor and outdoor installations.

In summary, the Axis Communications P3304 is a versatile network camera that combines high-definition video quality, advanced technologies like WDR and Zipstream, and strong durability. With its array of features tailored for security and surveillance, it provides an effective solution for a wide range of applications, meeting the demands of modern security needs efficiently.
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