Axis Communications P1346-E user manual Product is accessible locally but not externally

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AXIS P1346–E Network Camera

Troubleshooting

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 46. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings.

Problems with the H.264 format

No H.264 displayed in the client

No multicast H.264 displayed in the client

Multicast H.264 only accessible by local clients

Poor rendering of H.264 images

Color saturation is different in H.264 and Motion JPEG

Lower frame rate than expected

Why do I not get maximum frames per second?

Image degeneration

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC Control Panel (streaming tab). See AXIS Media Control (AMC), on page 16.

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Check with your network administrator that the multicast addresses used by the Axis product are valid for your network.

Check with your network administrator to see if there is a firewall preventing viewing.

Check if your router supports multicasting, or if the router settings between the client and the product need to be configured. The TTL (Time To Live) value may need to be increased.

Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.

If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Rendering fromv the Video tab in the AMC Control Panel.

Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer’s website.

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more information.

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames.

Lower the image resolution.

See Performance considerations, on page 59.

Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame rate will lower the maximum resolution. SeeCapture Mode, on page 22.

Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab to modify the GOV length.

Status and Network indicator LEDs are flashing red rapidly

Hardware failure

Contact your Axis reseller.

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Contents Axis P1346-E Network Camera Liability SafetyAbout this document Intellectual Property RightsTable of Contents Axis P1346-E Network CameraSymptoms, possible causes and remedial actions Performance considerationsHardware overview Hardware overviewAxis P1346-E Network Camera Connectors To +40 V DC For technical specifications, seeFunction Pin Specifications Max voltage = +40 V DCMaintenance LED indicatorsStatus LED when using Focus Assistant Replacing the lensAxis P1346-E Network Camera Access from a browser Accessing the productAccessing the product Start a browser Internet Explorer, Firefox, SafariNetwork TCP/IP Advanced Access from the InternetSet the root password Click Create self-signed certificateConfigure capture mode Live ViewControls on the Live View Axis Media Control viewer toolbar AMC Audio controlsHalf-duplex mode PTZ ControlsMedia streams How to stream H.264Media streams Axis Media Control AMCAlternative methods of accessing the video stream QuickTimeTM. The following paths can be usedAccessing audio streams Java applet supports simplex audio with G.711 encodingSetting up the product Setting up the productBasic Setup Video Stream Video and AudioVideo and Audio Pixel CounterStream Profiles Image264 Go to Setup Video & Audio Camera Settings Camera SettingsCapture Mode Image AppearanceWhite balance Exposure SettingsIris adjustment Wide Dynamic Range Dynamic ContrastPrivacy Mask View AreasOverlay Overlay imageAudio Channels Audio SettingsFocus BasicAudio Input Audio OutputG711 G726 Audio Clips Default viewer for browsers Live View ConfigLive View Config Output Buttons Viewer SettingsUser Defined Links Browser Viewer DescriptionPTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomControls Guard TourAdvanced To add a guard tourCamera Tampering DetectorsDetectors Motion DetectionSet Up Motion Detection Motion detection parametersLow level 0% Default valuesAudio detection Recommended valuesApplications ApplicationsEvents EventsPTZ Control Setting Up an Action RuleConvert Event Types to Action Rules Go to Events Action Rules and click AddRecipients SchedulesRecurrences To set up a recurrence Go to Events Recurrences and click AddRecording List RecordingsRecordings Continuous recordingAxis P1346-E Network Camera Security System OptionsSystem Options UsersDate & Time IeeeAudio Support IPv4 Address Configuration Basic TCP/IP SettingsNetwork IPv6 Address ConfigurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourNetwork Share MaintenancePorts & Devices PortsSystem Overview SupportSupport Overview Logs & ReportsFile Upload Reset to factory default settingsScripting Plain ConfigEmergency recovery procedure TroubleshootingTroubleshooting Checking the firmwareSymptoms, possible causes and remedial actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatStatus and Network indicator LEDs are flashing red rapidly Problems uploading files Video and image problems, generalSetup Video & Audio Camera Settings No images displayed on webMotion Detection triggers unexpectedly SettingsStorage and disk management problems No audioTechnical Specifications Technical SpecificationsBuilt-in Maintenance Installation aidsFunction/group Specifications Audio output MicrophonePerformance considerations Axis P1346-E Network Camera M3.3

P1346-E specifications

Axis Communications P1346-E is a high-performance network camera designed for outdoor surveillance applications. This device combines advanced technology with ease of use, ensuring reliable security monitoring in various environments. The P1346-E is part of Axis’s extensive line of IP cameras, recognized for their quality and innovation in the field of network video surveillance.

One of the standout features of the P1346-E is its 1/2.8 inch progressive scan CMOS sensor, which enables high-definition video capture at resolutions up to 1080p (1920x1080 pixels). This resolution not only provides exceptional image clarity but also allows for detailed identification of subjects, making it an optimal choice for critical surveillance areas.

The P1346-E incorporates Axis's Lightfinder technology, which enhances the camera's performance in low-light conditions. This innovative feature delivers color images in dim environments, enabling comprehensive monitoring even during nighttime or in poorly lit areas. Additionally, it supports Wide Dynamic Range (WDR) technology, which captures details in both bright and dark areas of the scene. This is particularly beneficial in challenging lighting situations, such as entrances with powerful glare or areas transitioning between light and shadow.

Another notable aspect of the P1346-E is its weather-resistant design, rated IP66, meaning it can withstand harsh weather conditions, including rain, snow, and dust. This ruggedness makes it suitable for outdoor deployment in a variety of climates. The camera is also equipped with an integrated heater, ensuring functionality in extreme cold temperatures.

In terms of connectivity, the P1346-E supports Power over Ethernet (PoE), simplifying installations by allowing power and data transmission through a single cable. This feature enhances flexibility in camera placement and reduces installation costs. Moreover, the camera supports dual stream capabilities, allowing different video compression formats for various applications, such as H.264 and Motion JPEG.

The P1346-E is also equipped with intelligent analytics capabilities, such as motion detection and audio detection, which can trigger alerts or notifications. This adds an additional layer of security, enabling proactive monitoring of monitored areas.

In summary, the Axis Communications P1346-E is a sophisticated outdoor surveillance solution combining high-definition video quality, advanced imaging technologies, rugged design, and flexible deployment options. With its array of features, it provides reliable security solutions for various applications, from urban surveillance to critical infrastructure monitoring.