Axis Communications P1344-E user manual Support Overview, System Overview, Logs & Reports

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AXIS P1344-E Network Camera

System Options

•the default router

•the subnet mask

•the system time

•the IEEE 802.1X settings

•the focus position

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to factory default settings, on page 49.

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

For information about firmware upgrade, see Upgrading the firmware, on page 51.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting, on page 51.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View that also shows the settings specified under Video Stream>Image>Image Appearance. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration. The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info). If required, a different log level can be used when sending emails.

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Contents Axis P1344-E Network Camera About this document LiabilityIntellectual Property Rights Equipment ModificationsTable of Contents Axis P1344-E Network CameraTechnical Specifications Hardware overview Hardware overviewAxis P1344-E Network Camera Connectors Function Pin Specifications GNDLED indicators Status LED when using Focus AssistantMaintenance Replacing the lensAttach and screw on the new lens Accessing the product Accessing the productAccess from a browser Access from the Internet Set the root passwordNetwork TCP/IP Advanced Click Create self-signed certificateLive View Controls on the Live ViewAxis Media Control viewer toolbar PTZ ControlsAMC Audio controls Axis P1344-E Network Camera How to stream H.264 Media streamsMedia streams Axis Media Control AMCAlternative methods of accessing the video stream Accessing audio streams Setting up the product Setting up the productBasic Setup Video and Audio Video and AudioVideo Stream Pixel CounterStream Profiles Image264 Camera Settings Exposure SettingsImage Appearance White balanceView Area OverlayAudio Settings Privacy MaskFocus Audio ChannelsAudio Input G711 G726Audio Clips Audio OutputDefault viewer for browsers Live View ConfigLive View Config Viewer Settings User Defined LinksOutput Buttons Browser Viewer DescriptionPreset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom Guard TourAdvanced ControlsDetectors DetectorsCamera Tampering Motion DetectionSet up motion detection Motion detection parametersDefault values Audio detectionRecommended values Go to Detectors Audio DetectionApplications ApplicationsSetting Up an Action Rule EventsEvents Convert Event Types to Action RulesRecipients SchedulesRecurrences Axis P1344-E Network Camera Recordings RecordingsRecording List Continuous recordingAxis P1344-E Network Camera System Options System OptionsSecurity UsersDate & Time IeeeAudio Support Basic TCP/IP Settings NetworkIPv4 Address Configuration IPv6 Address ConfigurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourMaintenance Ports & DevicesNetwork Share PortsSupport Support OverviewSystem Overview Logs & ReportsReset to factory default settings ScriptingFile Upload Plain ConfigAxis P1344-E Network Camera Troubleshooting TroubleshootingEmergency recovery procedure Checking the firmwareSymptoms, possible causes and remedial actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatStatus and Network indicator LEDs are flashing red rapidly Video and image problems, general Setup Video & Audio Camera SettingsProblems uploading files No images displayed on webSettings Storage and disk management problemsNo audio Poor audio qualityTechnical Specifications Technical SpecificationsMaintenance Installation aids Memory PowerConnectors Network SecurityPerformance considerations M2.3
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