Axis Communications P1344-E user manual Symptoms, possible causes and remedial actions

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AXIS P1344-E Network Camera

Troubleshooting

arp -s <IP address> <serial number> temp ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt:

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, possible causes and remedial actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for

 

detailed instructions.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

The IP address has been

If the product and the client are on the same network, run AXIS IP Utility to locate the product.

changed by DHCP

Identify the product using its model or serial number.

 

Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP

 

address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages

 

and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product

 

now has a fixed IP address that will not change.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time, on page 41.

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Contents Axis P1344-E Network Camera About this document LiabilityIntellectual Property Rights Equipment ModificationsTable of Contents Axis P1344-E Network CameraTechnical Specifications Hardware overview Hardware overviewAxis P1344-E Network Camera Connectors Function Pin Specifications GNDLED indicators Status LED when using Focus AssistantMaintenance Replacing the lensAttach and screw on the new lens Accessing the product Accessing the productAccess from a browser Access from the Internet Set the root passwordNetwork TCP/IP Advanced Click Create self-signed certificateLive View Controls on the Live ViewPTZ Controls Axis Media Control viewer toolbarAMC Audio controls Axis P1344-E Network Camera How to stream H.264 Media streamsMedia streams Axis Media Control AMCAlternative methods of accessing the video stream Accessing audio streams Setting up the product Setting up the productBasic Setup Video and Audio Video and AudioVideo Stream Pixel CounterImage Stream Profiles264 Camera Settings Exposure SettingsImage Appearance White balanceView Area OverlayAudio Settings Privacy MaskFocus Audio ChannelsAudio Input G711 G726Audio Clips Audio OutputLive View Config Default viewer for browsersLive View Config Viewer Settings User Defined LinksOutput Buttons Browser Viewer DescriptionPreset Positions PTZ Pan Tilt ZoomPTZ Pan Tilt Zoom Guard TourAdvanced ControlsDetectors DetectorsCamera Tampering Motion DetectionSet up motion detection Motion detection parametersDefault values Audio detectionRecommended values Go to Detectors Audio DetectionApplications ApplicationsSetting Up an Action Rule EventsEvents Convert Event Types to Action RulesSchedules RecipientsRecurrences Axis P1344-E Network Camera Recordings RecordingsRecording List Continuous recordingAxis P1344-E Network Camera System Options System OptionsSecurity UsersIeee Date & TimeAudio Support Basic TCP/IP Settings NetworkIPv4 Address Configuration IPv6 Address ConfigurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourMaintenance Ports & DevicesNetwork Share PortsSupport Support OverviewSystem Overview Logs & Reports Reset to factory default settings Scripting File Upload Plain ConfigAxis P1344-E Network Camera Troubleshooting TroubleshootingEmergency recovery procedure Checking the firmwareProblems setting the IP address Symptoms, possible causes and remedial actionsProduct cannot be accessed from a browser Problems with the H.264 format Product is accessible locally but not externallyStatus and Network indicator LEDs are flashing red rapidly Video and image problems, general Setup Video & Audio Camera SettingsProblems uploading files No images displayed on webSettings Storage and disk management problemsNo audio Poor audio qualityTechnical Specifications Technical SpecificationsMaintenance Installation aids Memory PowerConnectors Network SecurityPerformance considerations M2.3
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