Axis Communications P1344-E No images displayed on web, Video and image problems, general

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AXIS P1344-E Network Camera

Troubleshooting

No images displayed on web page

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

Installation of additional	Conﬁgure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
ActiveX component	to Setup > Live View Conﬁg and select Java applet under Default viewer.
restricted or prohibited
Video and image problems, general

Image too dark or too light	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering
	the frame rate or the upload period.
Slow image update	Conﬁguring pre-buffers, motion detection, high-resolution images or high frame rates will affect
	the performance of the Axis product.
Poor performance	Poor performance may be caused by heavy network trafﬁc, multiple users accessing the product,
	low performance clients, use of features such as motion detection, event handling or uploaded
	applications.
Poor quality snapshot images

Screen incorrectly	Conﬁgure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
conﬁgured on your computer	colors will produce dithering artifacts in the image.

Overlay image is not displayed

Incorrect size or location of overlay image

The overlay image may have been positioned incorrectly or may be too large. See Overlay Image Settings in the online help for more information.

Privacy mask is not displayed

Incorrect size or location of	The privacy mask may have been positioned incorrectly or may be too large.
privacy mask
Browser freezes

Firefox can sometimes	Lower the image resolution
freeze on a slow computer
Problems uploading ﬁles

Limited space	There is only limited space available for the upload of your own ﬁles. Delete existing ﬁles to free
	up space.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis P1344-E Network Camera Intellectual Property Rights About this documentLiability Equipment ModiﬁcationsTable of Contents Axis P1344-E Network CameraTechnical Speciﬁcations Hardware overview Hardware overviewAxis P1344-E Network Camera Connectors Function Pin Speciﬁcations GNDMaintenance LED indicatorsStatus LED when using Focus Assistant Replacing the lensAttach and screw on the new lens Accessing the product Accessing the productAccess from a browser Network TCP/IP Advanced Access from the InternetSet the root password Click Create self-signed certiﬁcateLive View Controls on the Live ViewAxis Media Control viewer toolbar PTZ ControlsAMC Audio controls Axis P1344-E Network Camera Media streams How to stream H.264Media streams Axis Media Control AMCAlternative methods of accessing the video stream Accessing audio streams Setting up the product Setting up the productBasic Setup Video Stream Video and AudioVideo and Audio Pixel CounterStream Proﬁles Image264 Image Appearance Camera SettingsExposure Settings White balanceView Area OverlayFocus Audio SettingsPrivacy Mask Audio ChannelsAudio Input G711 G726Audio Clips Audio OutputDefault viewer for browsers Live View ConﬁgLive View Conﬁg Output Buttons Viewer SettingsUser Deﬁned Links Browser Viewer DescriptionPTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Guard TourAdvanced ControlsCamera Tampering DetectorsDetectors Motion DetectionSet up motion detection Motion detection parametersRecommended values Default valuesAudio detection Go to Detectors Audio DetectionApplications ApplicationsEvents Setting Up an Action RuleEvents Convert Event Types to Action RulesRecipients SchedulesRecurrences Axis P1344-E Network Camera Recording List RecordingsRecordings Continuous recordingAxis P1344-E Network Camera Security System OptionsSystem Options UsersDate & Time IeeeAudio Support IPv4 Address Conﬁguration Basic TCP/IP SettingsNetwork IPv6 Address ConﬁgurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourNetwork Share MaintenancePorts & Devices PortsSystem Overview SupportSupport Overview Logs & ReportsFile Upload Reset to factory default settingsScripting Plain ConﬁgAxis P1344-E Network Camera Emergency recovery procedure TroubleshootingTroubleshooting Checking the ﬁrmwareSymptoms, possible causes and remedial actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatStatus and Network indicator LEDs are ﬂashing red rapidly Problems uploading ﬁles Video and image problems, generalSetup Video & Audio Camera Settings No images displayed on webNo audio SettingsStorage and disk management problems Poor audio qualityTechnical Speciﬁcations Technical SpeciﬁcationsConnectors Maintenance Installation aidsMemory Power Network SecurityPerformance considerations M2.3