Axis Communications P1344-E No audio, Poor audio quality, Options Date & Time, Settings

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AXIS P1344-E Network Camera

Troubleshooting

No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.

No audio or very poor audio quality

Check that Enable audio support is selected under Setup > System Options > Security > Audio Support.

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.

Poor audio quality

CPU overloaded	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

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Contents Axis P1344-E Network Camera Equipment Modiﬁcations About this documentLiability Intellectual Property RightsAxis P1344-E Network Camera Table of ContentsTechnical Speciﬁcations Hardware overview Hardware overviewAxis P1344-E Network Camera Connectors GND Function Pin SpeciﬁcationsReplacing the lens LED indicatorsStatus LED when using Focus Assistant MaintenanceAttach and screw on the new lens Accessing the product Accessing the productAccess from a browser Click Create self-signed certiﬁcate Access from the InternetSet the root password Network TCP/IP AdvancedControls on the Live View Live ViewPTZ Controls Axis Media Control viewer toolbarAMC Audio controls Axis P1344-E Network Camera Axis Media Control AMC How to stream H.264Media streams Media streamsAlternative methods of accessing the video stream Accessing audio streams Setting up the product Setting up the productBasic Setup Pixel Counter Video and AudioVideo and Audio Video StreamImage Stream Proﬁles264 White balance Camera SettingsExposure Settings Image AppearanceOverlay View AreaAudio Channels Audio SettingsPrivacy Mask FocusG711 G726 Audio InputAudio Output Audio ClipsLive View Conﬁg Default viewer for browsersLive View Conﬁg Browser Viewer Description Viewer SettingsUser Deﬁned Links Output ButtonsGuard Tour Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomControls AdvancedMotion Detection DetectorsDetectors Camera TamperingMotion detection parameters Set up motion detectionGo to Detectors Audio Detection Default valuesAudio detection Recommended valuesApplications ApplicationsConvert Event Types to Action Rules Setting Up an Action RuleEvents EventsSchedules RecipientsRecurrences Axis P1344-E Network Camera Continuous recording RecordingsRecordings Recording ListAxis P1344-E Network Camera Users System OptionsSystem Options SecurityIeee Date & TimeAudio Support IPv6 Address Conﬁguration Basic TCP/IP SettingsNetwork IPv4 Address ConﬁgurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Ports MaintenancePorts & Devices Network ShareLogs & Reports SupportSupport Overview System OverviewPlain Conﬁg Reset to factory default settingsScripting File UploadAxis P1344-E Network Camera Checking the ﬁrmware TroubleshootingTroubleshooting Emergency recovery procedureProblems setting the IP address Symptoms, possible causes and remedial actionsProduct cannot be accessed from a browser Problems with the H.264 format Product is accessible locally but not externallyStatus and Network indicator LEDs are ﬂashing red rapidly No images displayed on web Video and image problems, generalSetup Video & Audio Camera Settings Problems uploading ﬁlesPoor audio quality SettingsStorage and disk management problems No audioTechnical Speciﬁcations Technical SpeciﬁcationsNetwork Security Maintenance Installation aidsMemory Power ConnectorsPerformance considerations M2.3