Axis Communications P1344-E Troubleshooting, Checking the ﬁrmware, Upgrading the ﬁrmware

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AXIS P1344-E Network Camera

Troubleshooting

Troubleshooting

Checking the ﬁrmware

Firmware is software that determines the functionality of network devices. One of your ﬁrst actions when troubleshooting a problem should be to check the current ﬁrmware version. The latest version may contain a correction that ﬁxes your particular problem. The current ﬁrmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the ﬁrmware

When you upgrade the product with the latest ﬁrmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the ﬁrmware.

To upgrade, follow these instructions:

1.Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁrmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the products web pages.

3.Under Upgrade Server, click Browse and locate the ﬁle on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmware is upgraded (providing the features are available in the new ﬁrmware) although this is not guaranteed by Axis Communications AB.

Emergency recovery procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

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Contents Axis P1344-E Network Camera Equipment Modiﬁcations About this documentLiability Intellectual Property RightsAxis P1344-E Network Camera Table of ContentsTechnical Speciﬁcations Hardware overview Hardware overviewAxis P1344-E Network Camera Connectors GND Function Pin SpeciﬁcationsReplacing the lens LED indicatorsStatus LED when using Focus Assistant MaintenanceAttach and screw on the new lens Accessing the product Accessing the productAccess from a browser Click Create self-signed certiﬁcate Access from the InternetSet the root password Network TCP/IP AdvancedControls on the Live View Live ViewAxis Media Control viewer toolbar PTZ ControlsAMC Audio controls Axis P1344-E Network Camera Axis Media Control AMC How to stream H.264Media streams Media streamsAlternative methods of accessing the video stream Accessing audio streams Setting up the product Setting up the productBasic Setup Pixel Counter Video and AudioVideo and Audio Video StreamStream Proﬁles Image264 White balance Camera SettingsExposure Settings Image AppearanceOverlay View AreaAudio Channels Audio SettingsPrivacy Mask FocusG711 G726 Audio InputAudio Output Audio ClipsDefault viewer for browsers Live View ConﬁgLive View Conﬁg Browser Viewer Description Viewer SettingsUser Deﬁned Links Output ButtonsGuard Tour Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomControls AdvancedMotion Detection DetectorsDetectors Camera TamperingMotion detection parameters Set up motion detectionGo to Detectors Audio Detection Default valuesAudio detection Recommended valuesApplications ApplicationsConvert Event Types to Action Rules Setting Up an Action RuleEvents EventsRecipients SchedulesRecurrences Axis P1344-E Network Camera Continuous recording RecordingsRecordings Recording ListAxis P1344-E Network Camera Users System OptionsSystem Options SecurityDate & Time IeeeAudio Support IPv6 Address Conﬁguration Basic TCP/IP SettingsNetwork IPv4 Address ConﬁgurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Ports MaintenancePorts & Devices Network ShareLogs & Reports SupportSupport Overview System OverviewPlain Conﬁg Reset to factory default settingsScripting File UploadAxis P1344-E Network Camera Checking the ﬁrmware TroubleshootingTroubleshooting Emergency recovery procedureSymptoms, possible causes and remedial actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatStatus and Network indicator LEDs are ﬂashing red rapidly No images displayed on web Video and image problems, generalSetup Video & Audio Camera Settings Problems uploading ﬁlesPoor audio quality SettingsStorage and disk management problems No audioTechnical Speciﬁcations Technical SpeciﬁcationsNetwork Security Maintenance Installation aidsMemory Power ConnectorsPerformance considerations M2.3