Axis Communications P1214 Emergency Recovery Procedure, Problems setting the IP address

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AXIS P1214 Network Camera

Troubleshooting

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 37.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings on page 46.

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Contents Axis P1214 Network Camera About this document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreSafety Information Hazard LevelsOther Message Levels Table of Contents Connectors and Buttons Network ConnectorFor technical specifications, see RJ45 Ethernet connector with Power over Ethernet PoELED Indicators ConnectorPower Connector RJ12 ConnectorShorten Sensor Unit Cable Access the Product Access from a BrowserAccess from the Internet Set the Root Password Set Power Line FrequencyClick Create self-signed certificate Go to Setup Events Live ViewControls on the Live View Manual TriggerAxis Media Control viewer toolbar How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis P1214 Network Camera Set Up the Product Basic SetupSet Up Video Streams VideoPixel Counter Click Save to apply the new settings Image264 Camera Settings Exposure SettingsStream Profiles Image AppearanceDate/Time Formats in the online help To enable overlays OverlayOverlay Image Go to Video Video Stream and select the Image tabPrivacy Mask Click Save To select the image to use as overlayConfigure the Live View Default Viewer for BrowsersViewer Settings Go to Setup Live View ConfigUser Defined Links Output ButtonsFor more information about I/O ports, see I/O Ports on Detectors Camera TamperingMotion Detection Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAxis P1214 Network Camera Install Application Go to Setup ApplicationsApplications Application LicensesAxis P1214 Network Camera Set Up Action Rules EventsConvert Event Types to Action Rules Go to Events Action Rules and click AddTriggers ActionsSet Up Recurrences Add RecipientsCreate Schedules Recipient TypesGo to Events Recurrences and click Add Recordings Recording ListContinuous Recording Go to Recordings ListTo log in again and be configured to use this functionality System OptionsSecurity UsersDate & Time IeeeCertificates CA CertificateBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4Linux/Unix syntax Linux/Unix exampleAdvanced TCP/IP Settings DNS ConfigurationNTP Configuration Host Name ConfigurationNAT traversal port mapping for IPv4 FTPQoS Quality of Service UPnPTM can be disabled under System Options Network UPnPTMSmtp email UPnPTMStorage RTP/H.264Bonjour SD CardNetwork Share Click Unmount Card can now be removedFormat SD Card To add a network shareMaintenance Ports & DevicesSupport Advanced System OverviewLogs & Reports ScriptingReset to Factory Default Settings Plain ConfigTroubleshooting Upgrade the FirmwareFirmware To upgrade the product’s firmware Check the FirmwareEmergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalVideo Camera Settings Storage and disk management problemsTechnical Specifications Function/group Specifications Maintenance Installation aidsPower ConnectorsConnectors Function Pin SpecificationsPin terminal block for power input Performance ConsiderationsM6.3
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P1214 specifications

Axis Communications P1214 is a compact, high-performance network camera designed to deliver exceptional video surveillance capabilities in a variety of applications. With its advanced features and cutting-edge technology, the P1214 is ideal for both indoor and outdoor use, making it a versatile choice for security monitoring.

One of the standout features of the P1214 is its high-resolution video capability, providing crisp 720p HD video quality that allows for detailed image capture in a variety of lighting conditions. This enables users to clearly identify and monitor individuals and objects within the camera’s field of view. The camera also boasts a wide dynamic range (WDR) technology which enhances image quality in challenging lighting situations, allowing for clear details in both bright and dark areas of the scene.

The P1214 is equipped with a built-in infrared (IR) illuminator, which enables night vision capabilities. This feature allows the camera to capture video in complete darkness, providing round-the-clock surveillance. The integration of the IR illuminator ensures that the camera remains vigilant even when visibility is low, thus enhancing its overall effectiveness in security applications.

Another critical characteristic of the P1214 is its compact design. This small form factor allows for discreet installation in various locations, making it an excellent solution for areas where aesthetics matter or space is limited. The camera is also flexible in terms of installation options, featuring a range of mounting accessories to suit different environments.

The Axis P1214 utilizes Power over Ethernet (PoE) technology, simplifying installation by allowing the camera to receive power and transmit data through a single Ethernet cable. This reduces cable clutter and the need for separate power sources, making installation quicker and more efficient.

Additionally, the camera supports Axis’ unique Zipstream technology, which optimizes bandwidth and storage efficiency without compromising image quality. This intelligent compression technique significantly reduces the amount of data transferred and stored while ensuring high-quality video remains accessible when needed.

Overall, Axis Communications P1214 is a robust and feature-rich network camera suitable for a wide range of surveillance applications. With its high-definition video quality, advanced image processing technologies, compact design, and efficient installation options, the P1214 stands out as a reliable choice for enhancing security and monitoring capabilities in various settings.
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